SiamThai.land  Bewertungen 52

TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I was looking to get a shoulder injury relieved and stiff back fixed so asked for a sports massage. I was treated by Nicha. She did a wonderful job. Shoulder injury not so sre and back feels much bett... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had a Thai oil massage and my son had a kids’ massage – it worked wonders for both of us. I came away feeling freer, looser and even taller, with my body feeling better than it has in years. I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I absolutely love this place! Staff are so friendly, the place is relaxing and you have your own private space. I was a bit nervous to try at first but I’m so glad I went. It has benefitted me so much... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service from friendly, welcoming and professional staff. My partner and I have been visiting Siam Thai for over 5 years and highly recommend it to our friends and family who also use the ser... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Thai-Masseur

Vom Unternehmen geschrieben

Welcome to SiamThai.land Traditional Massage in Ayr Established in April 2018 by Sirasa McCrosson, SiamThai.land is a proudly family-run business rooted in Thai tradition and values. Over time, the team has grown to include Ning Wasana and Lena Sarinnapha (Sirasa's mum and sister), as well as close friends, creating a strong and united team of skilled therapists. Our family-friendly establishment focuses on providing a warm and welcoming atmosphere where everyone feels at ease. Our therapists are qualified in Thai oil massage, and some bring additional expertise in Traditional Thai massage techniques, yoga, facial treatments, reflexology, and pregnancy massage. This variety allows us to offer a wide range of relaxing and therapeutic services tailored to your needs. We are open 7 days a week, making it easy for you to find the perfect time to unwind. Each therapist is self-employed and carries public liability insurance, underscoring our commitment to professionalism, quality, and safety. At SiamThai.land, we combine the cultural essence of Thailand with therapeutic excellence, offering the personal touch that only a family-run business can provide. Whether you're seeking to release tension, alleviate discomfort, or simply enjoy some peaceful “me time,” we are here to help you feel refreshed and rejuvenated. Visit us and discover the unique benefits of our services in the heart of Ayr!


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

52 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 1 von 5 Sternen

Inhumane

I am so so very disappointed in this company...The fact that they make you pay in full prior to your appointment should have started ringing alarm bells as most places require a deposit. Brief insight into why I urge people not to book with these people..... I live in England but from Ayr where my parents still live. My mum is 79 and doesn't keep great health so I decided I would surprise mum with a lovely full body massage for me and her.... Sadly due mums health we have to cancel, Lisa issued a voucher for us to use, which was great. Rearranged for this weekend, drove to Scotland where Sadly my mum was not fit to attend, in the end I had no cancel again! Unfortunately now they refuse to rebook for us, voucher was issued for a year, just stating their policy of 48 hours notice which I understand, however I feel there is no compassion, understanding, or empathy for unavoidable circumstances. They are keeping my £100 paid in full.... very disappointing! This company can send WhatsApp after WhatsApp spouting their policy, considering what this company is where is the wellbeing and compassion in taking £100 from the public and offering NOTHING back in return!! SHAMFUL. Reading the below response from SiamTHai.land really is making my blood boil as there is quite a lot of un truths in their response. I was never offered to come alone or pass to a friend!!! This just proves my point that this company are only interested in their own gain and no empathy for the general public, who work hard to treat family members who suffer with very bad health a little better. I agree this was the second time I had to change appointments again as stated my poor mum was very unwell!! I would not have left her even if they said to come along... I urge people not to book with this company to take people's money and not even offer any form of gesture is disgusting.. Lisa states as a gesture she sent me a voucher, which again is only partially true as their Web site states they do that anyway. NO MATTER WHAT THEIR POLICY IS WHERE IS THE CARE AND CONCERN TO THE CONSUME. I stated that when I called on Saturday nothing of the sort was mentioned at all. Stop trying to cover your bad customer services by putting the blame on the me. Your company no matter what you stated you policy have kept £100 of my hard earned money, with no concussion at all or empathy to an elder lady. You can quote any policy. I stand by and will ensure reviews stated just how unethical your company is. Thats not how a business should be ran when word of mouth is everything to a small business. My mother was and still is in need of help but you have took my money with no remorse appalling

20. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Firstly, we genuinely wish your mother a speedy recovery.

As a small family-run business, we must apply the same booking and cancellation policy fairly to all clients. Our therapists are self-employed and reserve their time specifically for pre-booked appointments. Late cancellations can result in lost income that cannot always be recovered at short notice.

For clarity, the original booking request was received on 28 April for two people to attend on 23 May. As stated in our booking process, full payment was required in advance to secure the appointment. The reason for this was explained and accepted, and payment was subsequently received.

On 18 May, five days before the appointment, we received a request to cancel due to personal circumstances. Although our policy did not require us to provide a refund or voucher, we chose to offer a goodwill gesture in the form of a gift voucher valid for 12 months. This offer was accepted. The client also requested a physical voucher, agreed to pay the postage costs, and the voucher was prepared and personally taken to the Post Office for delivery.

On 17 June at approximately 10:00pm, we received a request to redeem the voucher for Saturday 20 June. As this was a very short-notice weekend booking, we rearranged existing appointments and moved other clients in order to accommodate the request. The appointment was then confirmed and our Terms & Conditions were provided again, including our cancellation policy:

https://siamthai.land/#section-policy

Unfortunately, on 20 June at 3:58pm, we received a cancellation request for the 5:00pm appointment, leaving approximately one hour's notice. At that stage it was not possible to refill the appointment slot.

In an effort to help, we offered alternative options, including allowing a friend or family member to attend in place of the original booking, or allowing one person to receive a 4-hands massage using the booked treatment time. These alternatives were declined.

We fully understand that unexpected circumstances can arise and we have genuine sympathy for anyone experiencing family health concerns. However, after previously providing a goodwill voucher outside our normal policy, accommodating a short-notice weekend booking, and offering additional alternatives to prevent the appointment from being lost, we also have a responsibility to protect the livelihoods of our self-employed therapists and to apply our policies consistently and fairly to every client.

We respectfully disagree with any suggestion that no effort was made to assist. Multiple accommodations and alternatives were provided throughout this booking history. Our decision is based solely on the agreed Terms & Conditions and the very short notice of cancellation.

Kind regards,

Lisa
SiamThai.land Traditional Massage

Edit: Following a recent amendment to the review, in which the client states that they were never offered the option of sending a family member or friend to attend the appointment in their place, we would like to clarify the following:

The client was offered the option of sending a family member or friend to use the appointment, as an alternative to cancelling at short notice.

Please see the screenshot below, which provides evidence of this offer being made.

https://www.dropbox.com/scl/fi/jmf1j3layc49h7rq9llb6/Screenshot_20260622_113304_WhatsAppBusiness.jpg?rlkey=9lrf3t0dh3xc7v4wa8m01ttiz&st=x4o17q2f&dl=0

Bewertet mit 5 von 5 Sternen

I absolutely love this place!

I absolutely love this place! Staff are so friendly, the place is relaxing and you have your own private space. I was a bit nervous to try at first but I’m so glad I went. It has benefitted me so much and no massage is the same. There are little differences every time I go to suit what my body needs that day. If you have any aches and pains then this is definitely the place for you, I honestly can’t recommend them enough.

30. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much 🙏🙏

Bewertet mit 5 von 5 Sternen

Best place to go in Ayr or surrounding…

Best place to go in Ayr or surrounding areas for a proper Thai massage, all the girls are lovely and professional the place is lovely inside. Give it a try you will not regret it. Totally deserves 5 stars

20. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much, Gillan 🙏❤️

Bewertet mit 5 von 5 Sternen

Wonderful massage

I was welcomed and shown to a room where there was a foot bath waiting, the therapist came in, she started the massage, unfortunately I can’t remember her name but she was amazing, the massage was fantastic, I didn’t want her to stop. Lovely experience.

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Magic Massage

The most relaxing two hours I have ever spent. My shoulders were so creaky before the massage and it has really relieved them. My masseuse really paid attention to what I needed. Highly recommend this place!

20. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sports massage

As a hairdresser i generally suffer from back and shoulder pain so i booked for 1hr sports massage with one of the women and i was absolutely delighted with how the massage was, i like a firm massage and she delivered i would 100% recommend.

15. September 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much

Bewertet mit 5 von 5 Sternen

Was in yest with my wife for couples…

Was in yest with my wife for couples sports massage an cannot thank the ladies enough, was simply amazing, thank you from Paul & Fiona Kelly x

14. September 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much

Bewertet mit 5 von 5 Sternen

I had a 60 min massage with Lena

I had a 60 min massage with Lena, she was very personable and the massage was great. I had spine surgery months ago and I explained where and why I was sore, Lena tried her upmost to make sure she could get all my knots and was very good at working them all out. I left feeling much better. Have recommended and will be back.

21. August 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much Nicole, will pass it on to Lena 🙏🙏

Bewertet mit 5 von 5 Sternen

Perfect for Adults & Kids .Highly Recommend

I had a Thai oil massage and my son had a kids’ massage – it worked wonders for both of us. I came away feeling freer, looser and even taller, with my body feeling better than it has in years.

It’s also really important for kids to look after their bodies and practice mindfulness, and this was perfect for him.

Would 100% recommend – we’re both already looking forward to our next visit!

19. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great massage, professional and thorough

I booked a massage at SiamThai.land for the first time recently - my massage therapist was Lisa.

My experience was really positive - I booked for an hour and Lisa did an amazing job of deep tissue massage on my achey back and arms, and got a few cracks which had been annoying me. She also worked on my legs and feet, which felt amazing - painful, in a good way - I had specified that I prefer firm pressure. Lisa was also really good at checking in that the pressure was okay (it was!).
It was very thorough, and felt like more than an hour’s worth, but I was still sad when it was over because I enjoyed it so much! Will book longer next time 😊
Thank you very much Lisa - I’m glad to have found a professional Thai massage place in the area.

15. August 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much 🙏 ขอบคุณ​ค่ะ​

Bewertet mit 5 von 5 Sternen

I was looking to get a shoulder injury…

I was looking to get a shoulder injury relieved and stiff back fixed so asked for a sports massage. I was treated by Nicha. She did a wonderful job. Shoulder injury not so sre and back feels much better. Overall delighted! Ill definitely be back to continue treatment on this injury. I should go regularly for basic upkeep. Highly recommend this place.

15. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Visiting was lovely as always

Visiting was lovely as always. Jirapan done exelent job, feeling much better after a visit. Won't be last time here, thank you to the team

8. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much

Bewertet mit 5 von 5 Sternen

Outstanding service

Booking was simple and upfront, very straightforward to arrange.

Welcome was excellent. Explanation of massage was perfect.

Overall treatment was outstanding, no pain no gain lived up to the name. Lisa was amazing, full force at all times. Feel like I have a new body.

Will return soon for another alongwith my partner!

Thank you!

12. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von SiamThai.land

Thank you so much Jack 😊🙏💪

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