shopmoco.com Bewertungen 10

Antwort von shopmoco.com

1. Juni 2026

Thank you for taking the time to share your experience. We're sorry to hear you were disappointed with the outcome.

We would genuinely like the opportunity to review the communication you received for training and quality assurance purposes. Unfortunately, with only a first name provided on this review, we are unable to locate your account or correspondence.

If you would be willing to email us at [contact@shopmoco.com](mailto:contact@shopmoco.com) and reference your Trustpilot review, we'd be happy to look into the situation further and review the interactions with our team to see what we can do.

We appreciate your feedback and hope to have the opportunity to learn more about your experience.

Antwort von shopmoco.com

1. Juni 2026

Thank you for your feedback. We're sorry to hear the tops weren't the length you were expecting.

The shirt lengths are listed in each product description, and we're sorry if that information was missed when ordering. We know fit preferences can vary, and what works for one customer may not work for another.

We do see that you have a return started, and we'd be happy to help you find some longer styles that provide the coverage you're looking for. Feel free to reach out to our team—we'd love to help you find a better fit!

Antwort von shopmoco.com

1. Juni 2026

We are so sorry tWe are sorry to hear that you feel this way about your experience.

We take customer service feedback seriously and would genuinely appreciate the opportunity to review the interactions you referenced for training and quality assurance purposes. Unfortunately, with only a first name provided in this review, we are unable to locate your order or email correspondence.

If you would be willing to help us investigate further, please email us at contact@shopmoco.com and reference your Trustpilot review. Once we can identify your account, we will be happy to review the communication history and address any concerns regarding response times or the service you received.

We appreciate the feedback and welcome the opportunity to learn more about your experience.o hear that

Antwort von shopmoco.com

1. Juni 2026

Here's a professional response that addresses each point factually while remaining courteous:

We are sorry that this experience was frustrating.

To clarify the events surrounding your order, you initially contacted us through two separate email threads regarding the same concern. When we first attempted to locate the order, we were unable to do so because the email address associated with your inquiry was not entered by yourself when the order was placed. Once the second email thread was sent, our team was able to locate the order a different way.

Regarding the payment issue, MOCO does not control Shopify's fraud detection and payment security systems. These safeguards are put in place to protect both cardholders and merchants. When Shopify flags a transaction for potential fraud, we are required to follow their process, which includes refunding the payment. Your order was refunded on 3/19.

With respect to the sales tax charged on the gift card purchase, we acknowledged that this was an error, took responsibility for it, and issued a refund for the tax on 3/19. We also corrected the issue to prevent it from occurring on future gift card purchases.

As for the timing of the refund appearing on your account, once a refund is processed on our end, the posting timeframe is determined by the card issuer or bank. We advised that it could take up to 10 business days for the refund to fully post, which is standard banking practice and outside of our control.

Additionally, because you indicated that the card was legitimate, we advised that you could place a new gift card order using a different payment method if desired.

While we understand your disappointment, the tax issue was corrected, the refund was processed promptly, and the delay in the refund posting was dependent on the banking institution rather than our company.

Antwort von shopmoco.com

1. Juni 2026

Thank you for sharing your feedback.

We understand that not every style will be a fit for every customer. The cuffed capri design you referenced is intentionally manufactured with a rolled cuff styling and is not intended to be permanently sewn in place. While we recognize that this design did not meet your personal preference, the item was produced as designed.

Similarly, the shirt you mentioned features a design element that is shown in the product photos online and is an intentional part of the garment's construction rather than a manufacturing error. While you may not prefer the look, it was designed and produced as intended.

Fashion and fit are highly subjective, and we understand that some styles may not align with everyone's tastes or expectations. We appreciate your feedback and are sorry to hear that several recent purchases did not meet your personal preferences.

Antwort von shopmoco.com

1. Juni 2026

We understand your frustration when an item doesn't fit as expected.

However, the denim purchased on your order was clearly marked as Final Sale on our website at the time of purchase in bold pink lettering on the product page which we brought to your attention in our email response to you on January 12, 2026. We are sorry that this information was missed during the ordering process.

Our final sale policy is applied to select promotional items and discounted merchandise as disclosed on the product page prior to checkout. While final sale items are not eligible for return or refund, this information is provided before purchase so customers can make an informed decision.

We appreciate your feedback and understand that this experience was disappointing. Thank you for sharing your concerns.

Antwort von shopmoco.com

Aktualisiert am 1. Juni 2026

We are sorry to hear that you are disappointed with your experience.

The REDO option is an optional line item that appears in the shopping cart and can be removed by the customer prior to checkout. REDO provides protection in the event a package is lost, stolen, or damaged during transit. It also provides a premade label to return, should one be needed.

Regarding your return, the denim purchased during our Black Friday promotion was sold under the terms of that sale, which provided store credit for eligible returns. This information was clearly disclosed throughout the promotion, including in our marketing materials, website banners, sale graphics, and on the product page itself at the time of purchase. All of this information was provided in our reply email to you on 12/10/2025.

We understand that fit can be disappointing when an item does not work out as expected, but your order was processed in accordance with the terms that were disclosed at the time of purchase.

Antwort von shopmoco.com

18. Nov. 2025

Thank you for sharing your feedback. We want to clarify that the 20% restocking fee only applies when tags have been removed from denim items. Our return portal clearly indicates that items must be returned in the same manner in which they were received, including keeping tags attached. Customers acknowledge this policy when processing returns through the portal.

Antwort von shopmoco.com

18. Nov. 2025

We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Our shipping times are clearly communicated, and while we always aim to process and ship orders promptly, delays can occasionally occur due to order volume or carrier transit. We understand this can be frustrating and sincerely apologize for any inconvenience.
We take customer service very seriously and aim to provide professional, helpful responses to all inquiries. Comments may be removed if they are misleading and do not reflect our business and policies correctly.
Your feedback helps us improve, and we hope you’ll give us another chance to provide a smoother experience in the future.