Thank you shop Humm So far so great !!! I'm a new customer and had a lovely experience chatting online with Thales L, Excellent staff member !!! Thank you for all your help
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... Mehr ansehen
Unternehmen hat geantwortet
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... Mehr ansehen
Unternehmen hat geantwortet
Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Kontaktinformationen
121 Harrington Street, 2000, Sydney, Australien
- shophumm.com
4.7
Hervorragend
1932 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service
15. Juli 2026
Bewertung ohne vorherige Einladung
Humm
Great help and assistance today from HUMM’s Mejoui S
15. Juli 2026
Bewertung ohne vorherige Einladung
Thank you shop Humm
Thank you shop Humm
So far so great !!!
I'm a new customer and had a lovely experience chatting online with Thales L,
Excellent staff member !!!
Thank you for all your help
14. Juli 2026
Bewertung ohne vorherige Einladung
I am very grateful for your service
I am very grateful for your service. I was able to resolve my issue quickly and promptly with your help.
13. Juli 2026
Bewertung ohne vorherige Einladung
Humm make it very easy and have…
Humm make it very easy and have excellent service and fast Approval thank you.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Zelda,
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was disappointed with the overall…
I was disappointed with the overall customer service. While speaking with the agents was positive, the customer team who handled my contract was poor. After purchasing, I discovered a 40 euro setup fee and high interest rates. Consequently, I paid off the loan the same day using other means. I was also refused a refund for the setup fee despite explaining and attempting to resolve issue, found response dismissive and patronising
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Lorraine,
Thank you for taking the time to share your feedback.
We are pleased to hear that your interactions with our customer service agents were positive, although we are sorry to learn that your overall experience did not meet your expectations.
As mentioned in our previous replies to your email, the agreement in question was not in fact cancelled and therefore the initial €40 application fee remained as per terms and conditions of the agreement.
Quotes for the terms on offer from any of our retailer partners ahead of your purchase can be found through shophumm.com/ie/.
You can also review our loan agreements ahead of making a purchase on our website at https://www.shophumm.com/ie/important-information/.
All applicable fees are disclosed to the customer in the draft of the agreement emailed prior to finalizing the purchase.
We are sorry that you felt our response to your enquiry was dismissive, as this is never the experience we aim to provide. We take comments regarding our service seriously and will review your feedback with the relevant team.
If there is anything further you would like us to look into, please contact us directly at contactus@shophumm.com so we can review your concerns in more detail.
Kind regards,
Humm team
Smooth experience and helpful customer support
Overall, I had a positive experience with Humm. The application process was straightforward, and the communication was clear. The service was easy to use, and my questions were handled professionally. I appreciate the simple and convenient experience.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Dena,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had an issue with humm login
I had an issue with humm login and password and contacted an agent Connor J, he was absolutely excellent in resolving this issue for me quickly and efficiently.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Stephen,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Terrible customer servivce!
Terrible customer servivce!
I received an email advising that my details weren't correct and it has all been updated. I asked what was incorrect and to please call me. They refused to tell me unless I provide security info. Security info provided. I received the same template response about information changing but not actually answering my query or picking up the phone to call me. Horrendous.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Patrick,
Many thanks for your feedback.
We are sorry to hear you had an unfavourable experience with us. We take your feedback seriously and would love the opportunity to understand what went wrong. Please email us at contactus@shophumm.com and our management will review your case.
Kind Regards,
Humm team
Antwort von humm Classic
Hi LJ,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great fast service.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Ann Marie,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Mejoui S is superb very accommodating
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi there,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Mejoui on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L customer support - Excellent
Dealt with Thales L on customer service support. I found them very help. thank you!
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Rachel
Thanks for leaving us your 5-star review!
Great to hear Thales was able to assist you with your query to a high standard.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Accoutn locked
I had an issue accessing my account, and Thales L. was extremely helpful. He provided very detailed information and was always willing to assist in resolving the issue. His support was professional, prompt, and greatly appreciated.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Joao,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
HASSLE FREE APPLICATION
ALL DETAILS ARE SAVED SO LESS HASSLE UPLOADING NEW DOCUMANTATION EVERY TIME YOU APPLY
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi there,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Am ever thankful to Thales for clear…
Am ever thankful to Thales for clear all my doubts regarding that. I appreciate you.
Thank u so much
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Saikumar,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Thales delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L very helpful over customer…
Thales L very helpful over customer service live chat
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Klara,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was extremely handy and really…
It was extremely handy and really efficient to use
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Jason,
Many thanks for your kind words.
We are glad to see you were provided with an efficient service and our product meets your needs.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
a great service from CONNOR J
a great service from CONNOR J. Much appreciate it
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Jincey,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Good and easy
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von humm Classic
Hi Nelomi,
Many thanks for your kind words.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.