Shopatmars Bewertungen 

ZERO communication. At least until they're confronted.
In my case, and mind you, part of this is OE, ZERO comm re an order. Nada. No confirmation, no tracking, nothing. Thought it was ny mistake and I had not actually completed the order. Made, and completed, another. Nada. No confirmation, no tracking, nothing. Opened line of communucation.
In short, left hand says no record of order(s). I say cancel anything and everything. Right hand says Cancel not available as order is being processed!!
B. S.!
Now, 2nd order is being refunded (insert "Jeopardy" final clue tune here). Ask, ok, is 1st order going to be fulfilled? Nada. No confirmation, no tracking, nothing (sound familiar?).
I will never purchase anything from these people (I hope). And you can do whatever. But "buyer beware".
Thanx folx!

SCAM!! Highly fraudulent! I made a $19.99 purchase in 2024, which was advertised as “free worldwide shipping”. Unfortunately (to my own fault) I didn’t notice that thereafter, a monthly charge of $49USD (upwards of $75 AUD) per MONTH was being charged to my card. When I became aware of this I contacted them demanding they cancel whatever this charge was immediately and that I didn’t give them permission. They responded saying I “opted” into free shipping with a 3 day “trial” and that’s why I received free shipping but because I didn’t cancel I was being charged. Charged $49usd per month for a free shipping membership for a site I have never wanted or needed to purchase from again??? Beyond that, I searched their website high and low and couldn’t find anything on these terms and referred back to their email which said “ The renewal of your membership fee is outlined in our terms and conditions, which were available on our website at the time of your purchase.” … at the time of your purchase? Does that mean you only have a chance to read this fine print at the time of purchase? So I tried to add another item to my cart to see what they say at checkout, but the checkout page wouldn’t even load. Had multiple friends try too - all the same. Their website is just a front … but they market through ads and send you to a specific landing page they have for that product. Then and only then must they have fine print (if at all because they’ve been unable to prove this!!) that opts you into this membership!

DO NOT PURCHASE FROM THIS WEBSITE!!!

SCAM @ shopatmars.com (SAM) w/ customer service phone #888-570-2972 - Start: I received notice of a charge on my bank account (which I now get for any and all transactions on my phone) which did not make sense. Called my bank. Turns out that there is/was some connection between this SAM "platform" and some other platform that I have done legit business with. I had no emails on either of my email addresses (including junk) re: this "transaction" from either company. I called the # listed above and cancelled the order that I never placed. How oin the hell did they get my billing info? Either SAM has hacked the "legit company, or... the legit company provided SAM with my "info" for "marketing" for $

I placed an order on October 14, 2025. Over 30 days later of being told that it was coming heres 20% off and be patient. Today I got charged for the full price. Wrote them another email asking status and where was my 20% off. I got an email saying I would be credited my 20% then 20 minutes later an email saying that the order was canceled and my money will be refunded. Haven't seen the money yet but it better be on the way...

Came across website….saw something I wanted pretty cheap. Decided to check out the reviews because I was sorta skeptical, reviews warned me about the members fee that you would be charged but silly me didnt believe it…..UNTIL I was actually charged $49 for this membership I didn’t even sign up for. So it’s true you guys, they will charge you a week after you purchase your item….and I still yet to receive tracking information for my purchase. I emailed them and told them I want a refund for this fee I did not consent too….they emailed me back right away and claim I’ll be getting a refund in 3-7 days. I will be checking !!!!!! DONT BUY FROM THEM!

As with others on here, the purchase of an item in Jan 2024 came with “free” Red Planet membership, which was not clear on checkout and mentioned clearly as “free” on the order confirmation. They then take $49 each month with no further contact, not even marketing of products. If your credit card is not a US one the amount differs each month due to the exchange rate so it’s harder to spot that it’s a subscription. My credit card firm flagged it in June after 17 months of charges. Do NOT buy from these people, especially via Facebook where you don’t see their terms and conditions.

Do not do business with this company. I ordered an item in January and they double-charged me for it. When I reported the double charge, they refunded the second charge, but then never shipped the item. I have been trying now for months to get the original charge refunded, but no luck. Fraud? Or incompetence?

Just like all the other people here I was scammed. I received a small amount back from the Bank but they still owe around $600 they charged my card each month for a subscription which is totally hidden and misleading
This company is total FRAUD and don't support them with anything DO NOT BUY FROM THEM EVER they will take your money each month for a fruad subscription instead of a small shipping cost

Like others clients, this is a scam, they had charged to my card for a 49€ for nothig every month.
NEVER BUY TO THEM

Do not purchase from this company they automatically sign you up for becoming a shopping member. My credit card was charged US$49 I believe that worked out over $70 in Canadian funds monthly and I didn't catch it for nearly a year. They would do nothing about it. I ordered a sponge for the shower and a dog brush from this company and they charged me this monthly shopping Club fee for over a year. Stay away from this company they won't refund you a dime and keep charging your credit card.

Hola, mucho ojo con esta empresa, me han estado estafando un año con cuotas mensuales. Compré una maquinilla recargable de afeitar por 9,24 euros y me pusieron una membresía sin yo saberlo de unos 46 euros al mes desde junio de 2024. Me dí cuenta recientemente y he denunciado por fraude.....
De momento me han devuelto parte del dinero...

Being charged a monthly membership fee without having had signed up for it. 49.99USD per month.

My wife bought a nail clipper 1/9/25 for $9.99. A week later we received a charge on our credit card for $49. We contested that with our Citi bank card. The bank said they would look into it. February there was another charge of $49 and the same in March. We cancelled the card so Shop at Mars could not bill any more. My wife received a letter from Mars shortly thereafter saying they cancelled her membership in the Red Planet Club. She never signed up for any membership. When she tried to call the company it went to voice mail and couldn’t leave a message because their mailbox was full. Buyer beware of this company. Still trying to resolve this matter with Citi bank.

Absolute SCAM artists.
Listed item as $9.99 with free shipping to the UK.
I was then subsequently charged £40 for the transaction and then further charged £40 each month for nothing!
DO NOT BUY FROM THESE PEOPLE!

Arnaque
sous prétexte d'un achat, ils facturent tous les mois 45 chf....

Bought a product June of 2024. Buried in tiny type was a membership to Red Planet Club. Three day trial. After that $49 a month for nothing. Finally caught it after 10 months. $490. Scam at its finest.

Azienda che truffa le ersone .nonostante mi sia cancellato da una loro presunta iscrizione continu ad avere addebiti di cose mai viste . Ora sono costretto a cambiare carta di credito e spendere per salvaguardare i miei interessi..una cosa VERGOGNOSA . Denuciate sti ladri truffatori.

no les deis el numero de la tarjeta son unos estafadores,te cobran por una supuesta suscripcion 49 dolares al mes a mi me estafaron 500 euros en 10 meses,no les compreis nada por barato que os parezca

I made a one time purchase back in march and since then they have tried several times to take more money from my account, luckily the bank spotted it and refused payment, but I still had to go through the rigamarole of explaining each time they tried to take a payment, just a rip off, don't buy from them

My story and case is the same as the many others presented here.

This in itself is alarming.
D
The story for the membership about donations to The Mars Project or something about robots and humans living on Mars (the planet).

How they email in response and seem to be legally protected to rip us off???

That is alarming.

We seem to require a class action?

We would need representation if any one reading has that capacity.

Again, why are these shonks still operating when these reviews are dated for so many months?