I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... Mehr ansehen
I sent a 52.00 pair of shoes back and the Canada Post charged me 30.00!!! I told the store not to charge me shipping as I paid for it and they said they wouldn't but yea they did. When I reminded th... Mehr ansehen
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... Mehr ansehen
3.7
Akzeptabel
372 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Wrong size sent!
I feel a bit upset at scoring it at 1 star but I believe when you order a Size 10 shoe the supplier should despatch a size 10!
The Lorien light slip on trainers I paid for came as a Size 9.
Rather than mess about sending them back I ended up selling them to a friend of mine for less than I paid for them.
I kept ignoring requests to submit a review rather than send back a low score but I keep getting requests to send a review which I also would rather ignore so think that I’d rather spend part if my holiday time responding just to stop further review requests.
I’ll happily talk to a member of Shoe-Shop direct if they’d care to call me on 07740441449
19. Mai 2022
Antwort von Shoe-Shop.com
Hello and thank you for your review,
I can see that both items purchased where of the same brand.
Can you confirm if the second pair delivered was indeed a size 10?
All orders should be checked before leaving the warehouse and I am very sorry if this was not the case.
Due to this issue a partial refund has been made for you.
Kind regards,
Nadine
Very happy with my sandals love them
Very happy with my sandals love them . Also my delivery got lost and the company replaced them within days ! Couldn’t ask for better
16. Mai 2022
Comfortable shoes
15. Mai 2022
Comfortable shoes but VERY LONG delivery times and DEFECTIVE soles
Shoes are very comfortable but one of the tags embedded in the soles came out after a short while and left a big hole as a result. I contacted Pavers and they told me they could not get spares from their supplier. They advised me to send the shoes back and ask for a refund. However, this has happened to most of the shoes I have ordered and I am reluctant to send them back knowing that it took close to one month to receive my order in the first place. Indeed, the shoes were marked as being IN STOCK at the time of the order, but I was later advised (after emailing Pavers' Customer service) that they were only available on a PRE-ORDER basis. This happened with the 2 orders I placed with PAVERS. Not impressed at all!
12. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Shoe-Shop.com
Hello and thank you for your review.
I am sorry to hear of this issue.
Could you please provide your order number via helpdesk@pavers.co.uk and one of the team can help.
Kind regards,
Nadine
Brilliant service shoes great.
11. Mai 2022
New Balance trainers very good
New Balance trainers very good. Bought for orthotic insoles because of extra width and removable insole.
9. Mai 2022
Excellent service
Excellent service. Sandals arrived quickly. Good product and good service
8. Mai 2022
As usual quality product.
7. Mai 2022
Great quality leather flyflots
Great quality, great price and quick delivery. I am very pleased with my purchase.
7. Mai 2022
The shoes never arrived.
27. April 2022
Antwort von Shoe-Shop.com
Hello and thank you for your review.
I can see on tracking that one pair was marked as delivered 14/4/22.
second item we are very sorry that we have had to cancel your order this is always a last resort.
We have over the last few weeks had an unprecedented high volume of orders and when stock is low on an item and many people are ordering at the same time, it is possible that we may have to let someone down.
In all honesty as we do not have a live stock system we have been unable to keep the stock as up to date as we would like due to staff shortages and again the high volume of orders. Obviously this is something we will be looking into when the time is right and we are able to do so.
We do understand this is frustrating and we do apologise that on this occasion we had to cancel your order.
Kind regards,
Nadine
I bought a pair of paver brogue bootshad
I bought a pair of paver brogue boots. The first time I had them on it was raining (not particularly heavy). I noticed the boots had blue staining. These have been returned but asbyet have had no communication back from Pavers.
25. April 2022
Antwort von Shoe-Shop.com
Thank you for your review..
Unfortunately, we have not yet scanned your return in at the warehouse. It can take up to 14 working days for returns to be processed. Once the return is scanned in the refund will be issued and an email will be sent confirming this.
If you have not received this email within 14 days of sending the return, please do not hesitate to contact us again so we can look into this further for you.
Kind Regards
Nadine
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