Sheratonkhalidiya Bewertungen 2

I booked for my anniversary accidentally left my husband's passport book had a scanned digital copy of the passport but was denied check in by the hotel. I asked for the manager to assist I got no help. I had to travel back home on my weeding anniversary got home late in the night due to
traffic plus loss my money. I requested a date change due to the journey to go home but was denied. I'm very disappointed in the customer service at Sheraton please don't waste your hard earn money to go to this place that has no mercy on customer neither has the heart to value a customers hard earned cash due to a simple error.

The hotel had the audacity to charge my credit card twice for my stay. When confronted they did not admit the mistake, they rather tried to blame it on me first, later on the bank, later on Booking.com. Totally incompetent staff, little to no command of English, the management at the same if not lower level. Aside from the location I have nothing else positive to say. STAY AWAY, they are scammers!