Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Mehr ansehen
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Mehr ansehen
Unternehmen hat geantwortet
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kosmetikbedarf
- Kosmetikgeschäft
- Anbieter von Duft- und Aromastoffen
- Fachhandel für Haarpflegeprodukte
- Parfümerie
- Drogeriemarkt
Über Sense42
Vom Unternehmen geschrieben
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesKontaktinformationen
Vereinigtes Königreich
- sales@sense42.co.uk
- sense42.co.uk
2.6
Mangelhaft
342 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
They just waste your time
Ordered a aftershave, they took payment then after 5 working days they emailed some excuse about how the courier had damaged the product and that it was the last one they had blah blah.....so after waiting a total of 6 days I had to seek a refund, Waste of time ordering with them as I never got what i ordered.
19. August 2022
Antwort von Sense42
Hi Nav, I'm sorry to hear that you had a bad experience with Sense42. We take pride in our products and service and are disappointed to hear that you did not have a positive experience. If you'd like, please email me at help@sense42.co.uk and I'll be happy to help resolve the situation. Thanks for your time,
Great item fast delivery.
18. August 2022
Reasonable price
Reasonable price, order processed quickly, prompt delivery and well packaged
7. August 2022
To order or not to order.......
Ordered perfume.
Confirmation given.
2 days later email stating refund in process. No explanation given.
Day 5 still awaiting refund.
Enough said.
Well, despite respone below I HAVE STILL NOT RECEIVED MY REFUND.
1. August 2022
Antwort von Sense42
Thanks for bringing this to our attention. It seems there is a technical error in our refund system. This is now fixed and a full refund of the transactions has been refunded to you. Please allow 3 days for the refund to appear back in the bank.
Antwort von Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Great service and very reasonable…
Great service and very reasonable prices. Delighted with the product
28. Juli 2022
Antwort von Sense42
Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank.
Ordered aftershave took money out…
Ordered aftershave took money out account straight away they said get refund 21st july 3days still waiting this 27 july still waiting cowboys
27. Juli 2022
Antwort von Sense42
Hi Robert, it was an honest mistake we have moved to a new system and we realised the refunds are not pushing through. I issued you a refund today. If there's anything else I can do let me know
Unsatisfied customer
I received notification my order had been cancelled and refunded which it hasn’t with no explanation as to why. I’m still waiting for my money back so al in all a bad shopping experience. Please refund my money.
26. Juli 2022
Antwort von Sense42
Hi Ann, it was an honest mistake we have moved to a new system and we realized the refunds are not pushing through. A refund has been already issued and our system has now been fixed. If there's anything else I can do let me know.
Great service
25. Juli 2022
Very disappointed
The perfume that I ordered and confirmed the payment wasn't in stock and they take me charge twice the same amount telling me that they already give me the refund only for one payment not double that even received yet....😡
24. Juli 2022
Antwort von Sense42
Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank
Antwort von Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Experience using this site
Easy site to use, order products & secure checkout process.
Competitive prices & value for money.
Speedy delivery & securely packaged.
Would use again.
21. Juli 2022
Antwort von Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Automatic cancellation of an order
After more than a week of my purchase, and being charged, I received an email saying that my order was ready and awaiting fulfillment, but only a few days after that, another email saying my money had been refunded, when I had not asked for a refund nor received any money back. I contacted support, and had a response without an explanation. I finally got my money back, but I never asked for it as I wanted the product.
20. Juli 2022
Antwort von Sense42
Hi,
I'm sorry to hear that you had a negative experience with our company. We strive to provide the best possible customer service and would love to help rectify the situation. Can you please contact us at help@sense42.co.uk so we can assist you further?
Thank you,
Sense42
Excellent service from start to finish
Excellent service from start to finish. Will definitely order from this company again.
20. Juli 2022
very good prompt service
19. Juli 2022
Easy to use website
Easy to use website, great prices, happy with my purchase as it was the cheapest after researching other sites 😁😁
18. Juli 2022
Very quick delivery after ordering my…
Very quick delivery after ordering my product . Very happy how it was packaged and prompt delivery .
Very satisfied with Sense42Beauty definitely use this website again 👍🏻
18. Juli 2022
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.