I have contacted them to set up new portal online as i have just started the job with new company. the advisor was so helpful. not only she assist me to set up new account but she also help me to get... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Mehr ansehen
Unternehmen hat geantwortet
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Mehr ansehen
Unternehmen hat geantwortet
We submitted a wrong meter reading early in the year and £15K was deducted to pay for the bill instead of our monthly deductions of about £250. It took 1.5 months of speaking with different tea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Kontaktinformationen
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Vereinigtes Königreich
- marketing@sefe-energy.com
- sefe-energy.co.uk
4.6
Hervorragend
340 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Never Again
DO NOT USE THIS COMPANY. We've just had 18 months of absolutely appalling service. Call centre never answers the phone, emails are not replied to. I've been waiting for a bill for December last year for three months now. Today I got a threat of legal action. How can I pay if not informed? These people had the highest prices of any of my neighbours and the incompetence was breathtaking. Finally we're out of contract but I'd like to warn as many people as possible of getting involved with this shower. They are appalling.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Good morning,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. To help resolve this issue we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Kind regards,
Aidan
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwort von SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon. We apologise for any inconvenience caused. Luke.
Helpful and understanding service.
24. März 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Slow Bills But Accurate & Good Helpline
Business gas bills arrive are produced quite slowly but are accurate and the pricing is fair. Called the helpline today due to an issue with the online portal. Call answered within a couple of minutes. Spoke to Amber who took the time to resolve my queries and email invoices to me.
18. März 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The member of staff answered the phone
The member of staff answered the phone
promptly and sorted my question professionally.
17. März 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I was really frustrated and unhappy…
I was really frustrated and unhappy until I spoke to Wesley who really helped me through the process and explained what happened shouldn’t off he took it into his personal hand which he didn’t have to do to make sure my complaint was prioritised and that was resolved as soon as possible which it was solved with 24hrd really amazing customer service in the end andAndrew/Karen from AR who picked up the email right away and agreed to refund without hesitation.
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Excellent customer service
As a small educational Trust, we often need to liaise with Keelan Corrigan at SEFE to help access energy bills and related queries. Without exception, Keelan is helpful and professional to ensure that we gain fast access to the documents or knowledge we require. It is invaluable to receive such reliable and high quality service.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I have been chasing an issue on our…
I have been chasing an issue on our account for approximately 7months with no resolution. After speaking with Wesley O’Conner and Hannah Baxter the issue was resolved within 48 hours.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very helpful staff member
13. Februar 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Took months to respond
4. Februar 2025
Antwort von SEFE Energy
Good morning,
Thank you for taking time to leave us feedback. We're very sorry to hear you're not happy with our service. One of our colleagues in or complaints department will email you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind Regards,
Aidan
The SEFE Team
Horrible communications
Since June 2024, I have been communicating with SEFE about an enormous invoice I received in August 2024 based on rates of the previous occupants of the building I live in. Every time (after weeks of waiting) I get a different email address to have to write to. I really frustrates me how inefficient the communication is.
11. Februar 2025
Antwort von SEFE Energy
Dear Dirk,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service.
We will soon be in touch as we would like to discuss your concerns in more detail. We are intent on providing excellent customer service and appreciate any feedback that can help us to improve in this regard.
Kind Regards,
Will
Our account was out of balance and Anna…
Our account was out of balance and Anna went above and beyond to assist with resolving which invoices were missing from our system. Quick response to emails. Thank you!
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and informative
Helpful and informative. Excellent service!
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very quick response
Very quick response. My query was resolved straight away.
Much, much, much better than OVO and YU Energy who frustrate the hell out of me !
Thank you Stevie :)
6. Februar 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Our account with you has spiralled into…
Our account with you has spiralled into arrears as we did not receive notification our contract had come to an end. A standing charge of over £4.60 is tantamount to daylight robbery. We have been received 2 invoices at nearly three times the normal each. When I discussed this with your advisor I was told that because of our low usage, you would not consider renewing our contract.
4. Februar 2025
Antwort von SEFE Energy
Dear Steve,
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon. We apologise for any inconvenience caused. Please do look out for this contact about this specific case. Do not hesitate to call 0161 837 3395 if you have any further queries.
Kind regards,
Aidan
The SEFE Energy Team
Quick resolution
My complaint was listened to and safeguards were put in place to avoid it in future.
4. Februar 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
SEFE customer service gave immediate help
SEFE customer service listened to our problem and agreed to rectify it immediately without question. We were very impressed given our experience with our energy suppliers
27. Januar 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Happy with the way this has now been…
Happy with the way this has now been resolved and communication with SEFE was good
27. Januar 2025
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwort von SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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