This is my second Schwank Blazing Bull. I used my first one so often, I wore it out. The Customer Service Rep was very helpful in getting me set up with a new grill. Service was outstanding! You c... Mehr ansehen
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Das sagen Bewerter
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Mehr ansehen
Unternehmen hat geantwortet
Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... Mehr ansehen
Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Schwank Grills
Vom Unternehmen geschrieben
Kontaktinformationen
2 Schwank Way, 30830, Waynesboro, Vereinigte Staaten
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
sent back grill took approx 6 weeks to…
sent back grill took approx 6 weeks to get back
Great Service
Unbelievable customer service!
This is my second Schwank Blazing Bull
This is my second Schwank Blazing Bull. I used my first one so often, I wore it out. The Customer Service Rep was very helpful in getting me set up with a new grill. Service was outstanding! You cannot buy a better grill for a high-end restaurant quality sear! Works awesome on all types of meats and chops!
Expensive, Unreliable, and Disappointing this Schwank
I purchased this Schwank grill in November 2024, along with the grill cart and cover. My total investment was nearly $2,000, and unfortunately, I now feel it was a complete waste of money.
When the grill worked properly, it cooked excellent steaks. Unfortunately, the problems began within the warranty period. It started with inconsistent grilling and difficulty maintaining consistent cooking results. Then the grill began shutting off during use, even though the gas tank was full. Eventually, the starter stopped igniting altogether.
I contacted Schwank customer service several times while these issues were occurring. I was either ignored or repeatedly told to go through troubleshooting procedures. I followed the troubleshooting steps, but nothing resolved the problems.
I have now been without the use of the grill for several months. For a grill at this price point, that is completely unacceptable.
Another major issue is that the grill's components are very difficult to clean and maintain. For a premium grill, I expected routine cleaning and maintenance to be much easier.
What is especially frustrating is that I made every effort to address these issues while the grill was still within the warranty period. Had my concerns been properly addressed when I first contacted customer service, this situation might have been very different. Instead, the problems continued until the grill became essentially unusable.
Schwank has now offered to waive the parts and labor as a goodwill gesture, which I appreciate. However, I am still being asked to pay $100 for round-trip shipping, and I no longer have the original packaging. More importantly, this does not change the fact that I repeatedly sought assistance while the grill was under warranty and did not receive an effective resolution.
A grill that costs this much should be reliable, well-designed, and built to last. I should not have to spend nearly $2,000 on a grill, cart, and cover only to have it become unusable after a relatively short period of time.
My experience has been extremely disappointing. While this grill cooked great steaks when it worked, reliability matters more than performance when it is working. I would not recommend this grill to anyone looking for a dependable premium grill. At this point, I am seriously considering purchasing a replacement from a different manufacturer.
Shipped quick and also it shipped fully…
Shipped quick and also it shipped fully assembled. Very well made. Can wait to cook on it
Damaged out of box
I unboxed my new expensive toy and was very disappointed to see the back panel damaged / bent inward. I would have expected better, considering the price and marketing. It started as expected right away, so no initial concerns about quality. I am just disappointed it’s a new eyesore right out of the box.
Since last November I have purchased…
Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetable. I ordered a large table recently with my last grill and as I started putting it together, it had multiple pieces that were bent from the factory and packaged and shipped. It was not damaged during the shipment or delivery. I got a $175 credit simply because I did not want to go through the effort to try to package it back up in the same material that it was sent to me.
Fantastic Rotating Pizza Oven!
So easy to order and makes fantastic pizzas! Love that it rotates while it’s cooking. Cook a pizza in less than 5 mins. Totally recommend!
The quality of the products
The quality of the products, great communication and customer service is unparalleled.
Great service and issue solving
Prompt and more than adequate issue management and resolution
Quick delivery and awesome customer…
Quick delivery and awesome customer service. We are truly enjoying our grill
remarkably fast shipping and delivery
Great Buying Experience
Great Buying Experience. Looking forward to using the grill. Can't wait.
Outstanding Customer Service & Incredible Grill Quality
I had a small mishap during delivery with my Schwank Grill, but it was completely related to transportation and not Schwank themselves. Honestly, the way everything was handled afterward made the experience even better than expected.
The entire process with Schwank was extremely smooth, and my rep Faizan was absolutely amazing to work with. He was responsive, knowledgeable, professional, and genuinely cared about making sure everything was taken care of quickly and correctly. He stayed on top of every detail and made what could’ve been a stressful situation incredibly easy.
The grill itself is phenomenal, and the customer service matched the quality of the product. That’s rare these days. You can really tell Schwank stands behind their customers and their brand.
I truly can’t recommend Schwank Grills enough, and a huge thank you again to Faizan for going above and beyond throughout the entire process.
I had great customer service
I had grate customer service very polite and understanding.
How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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