SAXOPRINT Bewertungen 

Absolutely shocking! After the first time they cocked up an order and left our own company with nothing to distribute at a business expo, I vowed never to use Saxoprint again.

Three months on and due to a very tight deadline with one of our customers print jobs, I found myself with no option other than to try again... hey presto, yet another "production delay" leaving our client in the same predicament! Customer service have been less than confidence inspiring, offering, only on my demands to "see if it's possible to get the delivery upgraded to a 9am next day", but not confirming one way or the other. Two phone calls later and I'm still none the wiser as to if or when the order will arrive?

Never again!

UPDATE: Needless to say, the customer service rep at Saxoprint lied through his teeth, pandering to tell me what I wanted to hear rather than what I needed to hear. At 3am on the delayed delivery date, my parcel was still tracking in Germany, arriving at East Midlands airport later that morning. I contacted DHL who confirmed they had received no updates or upgrades to the delivery, but agreed to hold the package for me at their Liverpool depot. So began the 120 mile round trip to pick up & deliver the printing to my client at his exhibition.

On the plus side, Saxoprint accepted responsibility for the delay and offered me a "very special offer" which will be emailed to me in due course... looking at other reviews this will most likely be a 20% discount off my next order! .... Err, I don't think so thanks all the same!

I have made it clear in no uncertain terms, the invoice for this order will not be paid for!

Wrong order
A couple of weeks before Christmas I contacted Saxoprint to get some greetings cards printed. Unlike with any other company I have used, I had to go through discussions about what I wanted before they would print my order. When I received the delivery, I found they had sent me postcards instead of the greetings cards I was expecting. Since it was only about a week before Christmas, I had to go to the expense of getting another company to do the job (which they completed with no problem within 12 hours). I complained to Saxoprint, only to be told that they had fulfilled the order correctly. I requested a refund, but heard nothing more.

Terrible cards.

First thing i noticed, their website is a little questionable to navigate, due to this I had to call and ask a question.. The guy WAS nice on the phone and informed me their website is going to be redesigned in two weeks time (he is the reason I gave two stars). I can forgive a poorly designed website. What I can't forgive were the cheap business cards and terrible finish.

Most of the cards at the top and bottom were bent on arrival, peeling in the corner and creased. The cards are so bendy they could join a gymnastics team and perform in the Olympics.
I have photos of the damaged cards but I'm unable to post any.
and to top it off, the cards were suppose to be 400gsm, this wasn't the case. Very disappointing, I designed the cards for my friend and he chose the printers, he is now buying cards somewhere else.

It's really time-consuming process to get my flyers printed. There was no clarity on how I should layout my documents, really frustrating when you can't see a preview of how it would look like once it's printed. Booked my order once, paid for it and went to see the preview page (once I managed to find it) turns out the borders were not properly placed. If I had known this before I could have made a change to my document. Had to get a refund, didn't receive a full refund either. Very bad exprience.

i have tried to order printed envelopes, please note I'm not an expert graphic designer, I was only looking for some text to be printed onto envelopes.
Saxoprint, gave me a temple size to fit in my design (250mm x 238mm)
My initial design (using powerpoint, as they have a DL size print template), once submitted my sizes were 241mm x 104mm, within the template sizes given, as is my understanding, rightly or wrongly, I'm not an expert, I thought is was contacting the experts.
I called them to get a better understanding of where I was going wrong and asked if they could help as this is not my area of expertise.
All that was repeated to me was you need to submit you artwork 250mm x 238mm, as I kept explaining my size was within there required sizes, can you help me understand why there is a problem, it was such a frustrating phone call, that I ended up just hanging up.
I stupidly then resubmitted my design, but this time it was too big......I just cancelled the order, the people on the phone are so unhelpful you wouldn't believe it....I will not use them again......awful company to deal with, oh yes and they charge you £9.60 for the privilege of you cancelling your order, even if your not satisfied with their service.

We have been using SaxoPrint for about 6 years now and have always been happy with the quality of their products and the speed of print and delivery.
We would have no reservations to recommend them to other businesses.

shame you dont have a no star option, as even 1 star is too much for this company

I placed an order with Saxoprint, for a client of mine that I designed some CD covers for. my client needed the quite urgently and Saxoprints website stated that the order placed will be delivered within 48 HRs, we paid an extra £40 for the speedy delivery, and selected a Gloss finish which was suitable for this work.
I received confirmation of everything and we were now waiting for the delivery of the order.
Monday 27th Ocober was when the order was to be delivered, nothing arrived by midday and i got in touch with saxoprint asking them for tracking information, they were unable to provided this as they stated that its not available and that I'm to just wait until end of day.i explained to them that i paid extra for a speedy delivery, to which the call operator basically rudely told me for the first time the order was coming from Germany and that i have to just wait and that was it.
I was also told once the order arrived i could claim back the additional i paid for the express delivery
in the meantime I had my client threatening to cancel the order at my end, because they had a deadline for this order.
The order finally arrived late on Tuesday afternoon. when we saw the work we were very disappointed with the quality and immediately complained by email, asking for a refund for the full order and we would send the work back.
They replied, asking for photo evidence, which we sent, but they fobbed us of with a 20% print voucher and no mention of the refund for the delivery

worst customer services

Avoid at all costs. Very cheap but terrible quality and not a user-friendly process at all. Uploading images for greetings cards took about ten attempts before they were accepted despite fitting perfectly with their provided templates. Orders took much longer to arrive than stated times. First order arrived with serious printing errors (wonky white lines at the edges of the front of the greetings cards! Looked horrendous!) but when I gave them a second chance the order arrived VERY pixelated (the images uploaded were good quality so this was unexpected) and in the wrong order!! There is also no way of changing images once they have been uploaded unless they get rejected by Saxoprint; the £2 PDF proof doesn't give any indication of size or colour or print quality so isn't worth doing; the website is not user-friendly at all - and the customer service is possibly the worst I've ever come across. KEEP AWAY.

All went well until the day the calendars arrived. It was a fairly smooth process up until that point. I ordered 250, and yet I opened the box to find 241 calendars. 241? Hmmm.

Well, I was quick to cast my concerns via email to the team at Saxoprint. Possibly naively, expecting them to replace the missing 9 at no extra cost to myself. Sadly not. They offered a refund of the 9 but because I had promised MY customers 250 calendars, I needed the full amount. Their excuse? In the T&Cs it apparently stated they find it acceptable if 10% of the order doesn't materialise. I do not.

So I'm out of pocket. If I ordered 9 more, I would pay a much higher rate per calendar because it's such a small order.

The 3 stars are for receiving good quality calendars but experiencing an average customer service.

Great website for users. People in customer service very helpful if you do not understand layout, print terminology. Thank you.

I've been using Saxoprint for years. Their service is easily the best for price and efficiency. I would and often do recommend to anyone working on a print job.

eventhough your artwork has a white background and correct, they have excuse 2 mm tolerance folding and cutting for your job. They don't bother to correct artwork ( not even want to slide 2mm to right ). And they offer funny discount. so I wish you luck for your order.

Very clunky ordering process; not user-friendly at all!

Tried to place a large order of greetings cards through their website - it all worked out OK until I came to place the actual order... Little advice was given regarding the upload of images (e.g. size template; how many images to include...) - so I uploaded four images for a four-sided greetings card, only to be told hours later that I had given too many images. I then sorted the problem and uploaded just two images, and opted to pay extra for a PDF proof based on the assumption that if the proof is unsatisfactory or has problems the images can be altered. This was not the case - new images could not be uploaded and uploaded images could not be changed. Even to cancel the order and start all over again would incur a £12 cancellation fee.

What's more, there is obvious false advertising regarding the pricing. I saw an advert stating that one could purchase 1000 A6 cards (4-sided 300gsm silk in full colour) for £48.65 - and so when I put in those specifications on the website the price came to around £70 - and it wasn't an issue of adding tax. I emailed them about it and DAYS later received a response stating that I should place my order for the higher price and then email them and the discount would be applied. This did not happen and was not the case. In a word - ugh. If you can't afford endless hours of frustration and broken promises, I'd suggest you avoid this company even though they appear to be the cheapest option for bulk greetings card orders!

Very disappointed! Received a batch of business cards and the print quality is so poor we cannot use them at all. We have now ordered from another company. I gave two stars only because we have been mostly happy with the service in the past. However, having now received the business from cards the other company, Saxo Print quality is poor and cannot even be compared.

We've used Saxoprint before, and generally quality and service are very good - pricing, too. When quoting one of these jobs - for format 'DL small' folded leaflets - the website didn't work properly, with the price/weight panel not responding to changes in quantity. It worked fine on the other job, though. Also, when going back to check details, sometimes address & job references disappear or change.... Read everything before clicking 'pay'!

Please do not order from Saxoprint. I would have given them 0 Star. By far the worst customer service and printing quality I have ever witness. We received 500 copies of new brochures in bad quality and they refused to discuss over the phone. Basically made us feel like we were lying to get more prints free. Then I told them I can't use them, they offered 20% on my next order. What. Then I refused, they asked to return items with no coordination help. Cheap but we know why. Please don't order from them. Very bad company and impersonal.

Quality of finished product was good and price was great, but customer service is abysmal. Paid a premium for express delivery of 8 orders at same time, of which one arrived on time, three arrived three days late and the remainder arrived four days late.

On querying this, I was advised that it was due to a "high number of orders and processing an excessive volume" and an "unforeseen level of staff sickness".

Unfortunately, it it not possible to advise of delays before they happen (by amending delivery promises online) or even when the delay is known. In fact, it seems that some orders queue jump as Saxoprint informed me that orders can "start off on schedule but due to a sudden unforeseen influx they can unfortunately fall behind schedule which was the case for your orders".

Helpfully - and after the delays mentioned - I was advised to "add an extra day to the turnaround time as a precautionary measure for future reference". Had I done so, it means half my order would only have been three days late instead of four.

Just goes to show you do only get what you pay for.

Ordered some pads as giveaways for exhibition, paid extra for express delivery, never arrived, poor communication, this is a company in freefall at the moment.
Also you cannot trust their 'Etrusted shops' rating, the only way to leave a review is by emailing their customer services and they post it on there, so they can pick and choose. Some of the positive reviews on here are also a bit suspect??
Will not use again under any circumstances and would advise anyone else not to bother if it is time critical.

Placed two orders (same product different quantities) for delivery.
One lot arrived as they advertised. Emailed to find out where other was, no response. Following day rang to find out where the items were, only be told should arrive Monday (today is Friday).
Will not use again, not to be trusted. ZERO customer service!!