Santa's Lapland Bewertungen 745

Honestly the best experience. It was as truly magical from the moment of check in until the moment we landed home. Every member of staff went above and beyond to help make our experience the best. The hotel was excellent, the food was fresh, varied and plentiful. The snow activities were well organised and great fun! The meeting with Santa was truly amazing. This trip exceeded all our expectations and was worth every penny. My husband, my 7yo girl and I have special memories that will last a lifetime time.

Everything was very well run. Flights were great for the children and keep them entertained; all transfers and information was easy to understand and well organised. Activities were good and there was enough to keep the children happy throughout the day.

However; there was just a huge lack of magic. This is a big however, considering the whole idea of visiting Lapland is to experience the magic.

Having spoken to friends and family who had visited Lapland with different operators I genuinely wanted to leave feeling like I myself was a child again and was excited for the big day. But this just wasn’t the case; what we essentially got was tiny bit sized activities spread out across a large site. The activities were good, but in reality we’re so short you never really got enough of an experience for it to be worthwhile. Reindeer ride was good, but lasted literally five minutes. Husky ride was good, but the safety demo was longer than the ride itself. There were a couple of shows involving Elves which were good, but the props and settings had me genuinely worried my eldest would work out the big secret.

As I said everything was very well organised and the activities were good. But for the money you were charged I was expecting a lot more than what was delivered.

I would have happily passed up the so called Ice Hockey, Reindeer Golf and other activities you would have seen at the fairground to actually experience something related to Santa. Such as a workshop, mailroom, stables, Mrs Clause. These are all things you can get at Lapland UK for 10% of the price. My children have had more magical experiences at the local garden centre, at least there they actually interacted with the Elves, made reindeer food, met Mrs Clause and got a decent gift from the Big Man.

I suggest anyone looking to book a visit to Lapland read all of the reviews and try to shop around. What the website suggests you will get is hugely overstated and overpriced.

This company want nothing more than your money and to rip off families who want to give their kids a magical experience . The company sell magic but they sure aren’t in this to deliver a fantastic experience.
We travel early December, paid £1450 pp x 6 people..the customer service is shocking they do not value customers at all. Told us the pool at the hotel is closed but we wouldn’t use it anyway.. surely that’s for the customer to decide, the customer who booked and paid for a hotel with a pool! The letter from Santa we received to give to our child is rubbish, cheap and isn’t personalised. A far cry from Lapland uk who really pulled out the stops and delivered beyond expectations.
Santas Lapland is very poor, avoid at all costs..

Very disappointed with the company. Booked well in advance to make sure that we could enjoy a trip of a life time with the girls. Today I receive a final reminder to log in and pay the balance, only to see that they're offering now half price children on the same trip, same details, same dates. Phone speaking to customer service they say there's nothing they can do as things fluctuate, this isn't a fluctuation this is daylight robbery. A few friends of ours were going to book next year with them, but I've told them to find someone else.

Really disappointed with our booking.

Booked a very expensive holiday with santas Lapland.

Notified that the hotel we are staying at has closed the pool due to technical issues and won’t reopen before we visit.

Asked to change hotel, dates or even cancel and have been refused all options.

We were told “you will be to tired to use the pool anyway”

Completely unacceptable.

I will absolutely find an alternative provider when we re book and mention my experience to anyone that asks me about santas Lapland.

After spending >£6.5k for 2 nights away, on what was due to be the most magical Christmas ever... We were let down massively by Santa's Lapland. Their response to the incident didn't help either!
The night of arrival consisted of us attending our meal within the resort buffet; their wasn't much variety and the food was mediocre. Our kids had soggy nuggets and chips! We then had an early night ahead of our early get up on 23rd December, for our Lapland day experience...
We travelled to the Lapland experience day and did a few of the activities, which were great. We then visited Santa, which the kids loved, and then went on a reindeer sleigh ride! THIS IS WHERE IT ALL WENT WRONG!!! We questioned why the reindeer, that was pulling the sleigh behind us, was so close to our sleigh, standing next to us instead of behind us, and we were told that it was no problem as they were harmless and the smallest should sit closest to the reindeer. So my 9 year old got in on the side of the reindeer, with me on the other side, and away we went. The reindeer looked in discomfort and within a couple of minutes of the sleigh ride it attempted to break out of its harness and in doing so managed to jump it's front legs into our sleigh and caught my 9 year old son in the face with it's hoof (These reindeers up close are very large animals, especially when on top of you in a sleigh.. and this isn't even through a 9 year olds eyes)! My son was hysterical and the sleigh ride was stopped, but only so they could put the reindeer back in its harness! My son and I got out of the sleigh and we were screamed at to get back in as it was 'unsafe' not to be in there! We were assured that the harness was re-applied and it was now safe in the sleigh. Although my son was shaken up and reluctant to do so, we felt we had no choice and got back in, but this time I sat next to the reindeer (to the sleigh ride workers dismay) and my son on the other side of me! Within a minute of restarting the exact same happened, but luckily I took the brunt of the hit this time! Other in sleighs behind us were also shouting for the sleigh to stop having witness what was happening. The sleigh ride was once again stopped with the reindeer being reapplied again to it's harness and finally a bit of safety with a worker walking along side it for the remaining minute of the ride!
Once we got off the sleigh, word had spread as to what had happened, and a Lapland representative got the medic to check over my son and closed the sleigh ride down for the day. My son had a cut under his eye and was given a bag of ice. We were told they'd notified our resort who would be in touch with us to make it up to us! We spoke with a nice guy called Mich who said he couldn't do anything but Lapland UK would be in touch when we got home to discuss compensation - We really didn't want to discuss it any further whilst away anyway as it had already ruined our only full day at Lapland.
We travelled home the next day and I was contacted a few days later - I was told that they had taken it upon themselves to log a complaint in my name and would be in touch! They did contact me and offered me £250 for my troubles... I kept calm and told them that I'd paid £6500 for a magical day away and I didn't get one, so I don't want the money and would have expected from a company of Lapland's size to have at least given us another chance of a magical time away! The spoke with management and upped their offer to £350!
The whole experience with Santa's Lapland has made me wish we never booked with them... Someone decided that, due to LapLand UK clearly not conducting a proper risk review and as a result causing injury to a 9 year old child, which in turn ruined a very expensive 2 night (one full day) trip away, that I offering me £350 would justify what had happened... So turns out if I accept the offer that it only cost me £6,150 for a nightmare experience now!
The third party vendor who run the reindeer rides, did offer us a snowmobiling experience (this was nothing to do with Lapland), which Mich (Resort Manager) told me I should accept and it would have no impact on what LapLand UK offered me... This unfortunately was a lie, as Lapland told me that their offer of £350 compensation was 'to match' what the vendor offered me!
BOOK WITH ANOTHER COMPANY - SANTA'S LAPLAND CLEARLY ONLY CARE ABOUT THE MONEY AND NOT THE EXPERIENCE YOU GET!

An outstanding trip, we all thoroughly enjoyed it.
We would highly recommend doing this trip.

The staff were lovely, the hotel was beautiful.

Anybody considering this, please just book. The whole experience was amazing from start to finish. I went as a single parent, just me and my daughter.
The staff/reps are so helpful, so polite and so much fun for the kiddies.
Lots of songs and dance. Very warming atmosphere.
This was thee most beautiful place I've ever visited. We had the experiences of a lifetime and memories to cherish forever. Thank you all involved making this the most special Christmas for my daughter

Every part of the Santa's Magic trip was excellent. From arrival at the airport to returning home, the holiday was well organised and every effort was made to make it special. I was concerned that the adults in our party may not have enough to do, but this was not the case. We did not book any additional activities and we were busy all the time - walking in the magical landscape and tobogganing when we were not at the Arctic Circle Centre. The reindeer sleigh ride and husky sled ride was fabulous. There were lots of very happy staff on hand to help and no where was too busy. Although this was an expensive trip, it was a quality experience. There were 7 of us in our party aged 65 to 3 and everyone came away with stories to tell. Fabulous.

We had the most amazing and magical time on the Santas Magic package in Saariselka. It was all so well organised from our plane trip and transfers, to the collection of our snow suits/gear, hotel and activity day. All the staff were just brilliant, helpful, fun and organised and always on hand. Hotel we stayed at was great (Gielas and ate at the Tunturi Hotel) and we enjoyed all the food. Saariselka is a stunning little resort and wish we had booked the 3 night stay to explore it more (next time!). The activity day went really well and was magical for our daughter and us!! Husky ride was just the best and of course seeing Santa and the snow! Thank you for a wonderful trip!

Honestly everything was thought of and organised by the team perfectly.
💯 recommended without a doubt.
No worries for me and the itineraries were spot on and always reminded
Very magical to the last detail. Even before you get off the transfer we had elfs throwing snowballs at the coach (naughty lol)
5 star artic hotel was brilliant. So much to do.
The team really do work well together
You see they all love their job and it shows

This is not for young children! Well not my youngest anyway
Overall, it was an amazing experience for grown up and the older children. My parents paid a £12000+ for 2 nights stay for 4adults 5children. It was magical but worth it that amount of money I'm not sure. I paid an extra €400+ for snow mobile ride for the following day, but after both younger children (6&3yrs) both crying how cold they were on the short ride between the husky & reindeer village (5mins) I thought there was no way they would cope with a 2 hour snow mobile ride. Even being -20degrees I thought maybe a refund for the youngest but i spoke to the rep and they declined a refund for the 3 of us, ment I lost out on over €300 as only my 12yr old went on it. I missed to go on the husky ride due to my youngest being so miserable and cold (he had the recommended layers on) I definitely think it needs expressing that it's not for very young children when booking due to the severe coldness there. The rooms (specially the hotel room) were very basic for the price. The apartment which myself and children was alot nicer but still a 10minute walk from the hotel itself with children. Bauble Bryony was fantastic as were all the other reps! Food was good and breakfast was 5*

The santas magic package was so well thought out and put together. The staff are incredibly helpful and friendly and nothing is too much trouble. The trips are organised and run well with plenty of time and they try to ensure your not waiting around. The snow outfits provided work really well. Our temps got to about -10 and normal clothes underneath worked well. Food was delicious and options for kids too. Airport was busy but managed well by the staff and elves can be found everywhere to add to the excitement.

Wow just Wow!
I’ve wanted to visit Santa in Lapland since I was 6 years & now at 66 years old it took me another 60 years to fulfill my dream!
Santa’s Lapland & Star Arctic Hotel were absolutely perfect … hotel location at the top of a Ski slope in a log cabin with a glass roof was the sort of place you visualise in your mind when you think of Lapland but never think you will actually get to stay there!
Santa’s Lapland made you feel your family were special & not on a conveyor belt I don’t know how they do it , but they do it so excellently.
A very special holiday & feel privileged to have seen my Grandchildren experience the ‘Magic’… I want to thank you from the bottom of my heart because I too felt the ‘Magic’ & was 6 years old once more!

This was our fourth and final time visiting Santa's Lapland. After saying it was a once in a lifetime trip, it turned into somewhere we just loved so much that we had to come back again. Our children talk about it all year round, recalling such amazing memories. The activity day with Santa is very magical and well run.
The accommodation is basic, but we barely spent any time in there and yes the food is limited and the queues are quite long, but for us this didn't spoil the magic of lapland and Saariselka is possibly the most beautiful place in the world. So these small minor things to us are far outweighed by the beautiful settings. We spent so much time tobogganing , walking in the beautiful forest and we even tried snowboarding which we loved. Our three are now possibly too old to return again but the magic of finland will stay with us forever.

Amazing holiday experience well organized team

We were blown away by an absolutely magical experience from start to finish. We are a family of 3and the activities and excursions were age appropriate for all children, as adults we loved it aswell. We stayed at The Artic Star Hotel and the staff were the best in every way, very very friendly and informative, the rooms were comfortable and we had a amazing view of the village. We didn't get to see the Northern Lights but we didn't care as the experience was magical in itself. Our little one is already asking when we're going back so time to start saving again as it is worth every penny. Thankyou Santa's Lapland for an magical and unforgettable holiday, we will be back. Kiitos

only scoring two stars because the children enjoyed meeting Santa, the children enjoyed most of the trip. However, given that they have no idea how much it actually cost that only leaves the grownups to actually reflect the reality of the trip.
We were sold a dream that didn't really reflect reality.
Hotel was not the 4 star advertised- are like 2 star at a push.
Food would probably scrape a 2 star - it was awful

Simply the best experience from the moment we checked in the fun began. Everything so well organised and magical.
Would not recommend for young children but the events all have warming rooms to get little ones warm again. Staff very knowledgeable.

Husky ride was our favourite part, sledding and walks from hotel.

Rooms are basic but completely functional. Beds were comfortable even sofabed.

It truly was the trip of a lifetime. We had high expectations and were not disappointed!!