Sailbrace Bewertungen 448

Antwort von Sailbrace

12. Jan. 2026

We really appreciate your wonderful review Mike! It’s great to hear our bracelets are easy to wear, clean, and bring a little charm to your day. Looking forward to your next order!
Sailbrace team

Antwort von Sailbrace

12. März 2025

Dear Tom,
Thank you for your feedback. We’re truly sorry to hear that the charm didn’t fit as expected. We always strive to provide accurate product descriptions and measurements on our website to help customers make informed decisions.

However, we understand your frustration, and as a gesture of goodwill, we have offered you free shipping on your next order. We appreciate your support and hope to serve you again in the future. If you have any further questions, feel free to reach out.

Warm regards,
The Sailbrace team

Antwort von Sailbrace

7. Jan. 2025

Dear Edeltraud,
Thank you for sharing your concerns. We truly understand how frustrating delays can be.

As we’ve mentioned previously, your package was sent the same day you placed the order. However, due to the recent holidays and associated non-working days, there have been occasional delays with deliveries. These circumstances, unfortunately, are beyond our control.

We are actively working with the logistics company to resolve this matter and ensure your package arrives as soon as possible. If there’s anything further we can do to assist you in the meantime, please don’t hesitate to contact us directly.

Thank you for your patience and understanding.

Kind regards,
Sailbrace team

Antwort von Sailbrace

28. Nov. 2024

Dear Manfred,

Thank you for your feedback. We’re sorry to hear that your experience with our return process and product quality did not meet your expectations.

To clarify, we are based in Europe, specifically in Slovenia, which is within the EU. This means that returning products should not involve extra customs or shipping complexities typically associated with returns outside the EU. Additionally, we do provide refunds for returned orders once they are received in their original condition. And you received the full refund of your order.

We strive to offer transparent policies and high-quality products, so we’d appreciate the opportunity to address your concerns further.

Thank you again for sharing your feedback—it helps us improve!

Kind regards,
Sailbrace team

Antwort von Sailbrace

24. Juli 2024

Dear Em Kai,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment you experienced with your purchase. Could you please send us your order number or contact us so we can see of which product are you talking about.

To address your concerns:

Product Length: The bracelet should indeed be 24 cm as described. If it is only 15 cm, there may have been a mix-up during packaging.

Material Quality: We strive to provide high-quality products, and it is disappointing to hear that the materials did not meet your standards. All the bracelets are made from Stainless steel and we usually get the positive feedbacks from our customers about the materials.

Please reach out to our customer service team at support@sailbrace.com so we can resolve this issue promptly. We value your feedback and are committed to ensuring your satisfaction.

Thank you for your understanding and for giving us the opportunity to improve.

Best regards,
Sailbrace team