Saffire Blue Bewertungen 

I have been ordering from this company for years, and have always had trouble getting my orders within a reasonable time. In October 2018 I placed an order for $700. It is now January 2019, no order to be found, and I've been chasing the return, which has still not been reimbursed. As a small business who requires the cash flow, I do not suggest supporting this company. There was also no communication from.the company until I called many times, for them to tell me my order had been refunded. Again still waiting.

WORST SUPPLIER IN THE BUNCH!

Judging by these reviews, I'm lucky I even received my order. 16 days, 3 items missing, one of them critical stearic acid. Then tried to deny it on the phone, after already admitting to it. Very shady group of girls. So I ripped them a new one. AVOID THIS COMPANY. THERE ARE BETTER SUPPLIERS AVAILABLE. They should be ashamed of themselves for taking advantage of small business owners.

I am really shocked. I have been dealing with Saffire Blue for several years now. I was going to place an order today until I read that they 'apparently' had a weather problem with their warehouse. I don't understand what happened. I decided not to order anything and found another supplier.

I only wanted to write a review because I didn't place an order, but had to pick a star. I'm wondering if someone took over management or there are new crooked owners....This is so bad, because I never ever had a problem with them before...WOW!! Sorry to all you buyers who have been cheated.

TAKE NOTE!!! PURPLE CITRUS IS ALSO SAFFIRE BLUE!!!

We just placed an order through Purple Citrus, since they are also in Ontario and we needed to move our business from Saffire Blue after they screwed hundreds of customers. JUST received our Purple Citrus order and the return address is the Saffire Blue warehouse located at 1444 Bell Mill Sideroad!! Their company has a 'mailing address' listed on their website but it is definitely fraudulent. This is just saffire blue trying to start up under a different name. Buyer beware!

DO NOT ORDER FROM THIS COMPANY!!
It is a fraud!
They will cash your payment and never fill your order. They will bs* you for a while then never communicate with you again.
Call the cops!

DO NOT ORDER FROM THIS COMPANY because they will take your money,not fill your order and then not communicate with you again. The only way to get your money back is to lay a charge of fraud with the OPP. Do not threaten to charge them but actually do it Then they will refund and communicate with you immediately.

I had placed two orders in December 2017, however, I had only received part of my orders for both orders. After many emails, they eventually responded two months later and sent me part of my first order, but the rest of my second order was left hanging. Til now I still have not received the rest of my order, nor a refund, nor a reply to any of my emails. NEVER again will I order from such a dishonest company again. Warning to those who are planning to place an order with them. DO NOT do so! You'll end up with your money robbed and a huge headache you don't want to have!

I just contacted Saffire Blue by phone and was yelled at after making a simple request for her to inform me about the status of my order placed in June 2018. After making a simple request about why they haven't reached out to customers to inform them about their refund, she got upset and hung up the phone on me. It was one of the strangest experiences I've ever had. She just lost it on the phone. It was weird. She refused to listen to my explanation and escalated the nature of the conversation to well beyond what was necessary or appropriate.

Companies have hard times but this whole situation could have been handled differently. I wish them the best of luck but they will no longer have my patronage after several years.

If you cannot respond to simple questions, do not answer the phone. If you are not mentally able to cope at work, do not interface with customers.

Share your honest experiences and help others make better choices.
I can make this really short and super simple.
DO NOT BUY FROM THIS COMPANY!!
Do not do any dealings with this company whether it's for personal, business or even if you're a contractor, just straight up avoid them.
They take your money and give nothing back in return. Your only method for resolution is to file a fraud case with the police service for their area.
I know contractors who have carried out work and are still waiting to be paid.
They take, take, take but will give nothing in return.
Save your time, money and stress and go elsewhere.
They say they're not closing down. They say a lot of things that aren't true.

Buyer beware!
They will take your money and your order but never send it to you or answer phone calls or emails. It's been 3 months and not a word or a refund. If your waiting for an order call your bank and get them to open a claim before the time window closes.

I placed an order near the end of July 2018 for the first time with this company. They accepted my order with no issues. After a couple of weeks I tried to contact them by phone. They have no one manning the phones even though their website say call them for anything. They have a ticket system on their website that they do not answer either. Their customer service sucks. They say they had weather issues with their warehouse but they should be updating customers instead of giving us the cold shoulder. I finally left them a voicemail and another ticket explaining I was contacting the Tillsonburg OPP to issue a fraud complaint. The next day they responded saying they will refund me my order. I have received my refund. I guess the only way they will respond to customers is when they mention the police. I will not order from them again even if they manage to get their business going again.

I wish I could give them 0 Stars! They let you order, keep your money, never send out your order, never reply and still feel good about themselves! DO NOT ORDER FROM THEM!!!!!!!!!!

After over a month of weekly, unanswered emails and phone calls, a reimbursement claim made through my bank (to which Saffire Blue responded by saying I was lying and that they had in fact given me my product), filing a police report with their local police AND ONE FINAL EMAIL to Saffire informing them that I had in fact filed a police report for FRAUD.. I got a response and refund in MINUTES!!

They are hoping everyone just goes away if they are ignored for long enough. Don’t let them get away with it! The police want others to come forward and they are happy to call Saffire on your behalf to get a fire up under their butts.

Since they don’t mind stealing from hundreds (if not thousands) of small business owners, I hope they don’t recover from this and are done as a business. I can’t imagine they will recover from the reviews on line, their name is smeared all over the place.

Avoid this company at all costs! Even at the best of times, their deliveries took 4-6 weeks MINIMUM. Now, after a weather incident, they have decided to scam thousands of people out of their money on orders that they can no longer fulfil. I hope the owners of this company go bankrupt and become homeless for what they have done to hard working, small business owners.

Let me start by saying there should be an option to give a ZERO rating. Bad, unacceptable, unreasonable or rude conduct does not begin to describe the type of service you will get when dealing with this poor excuse of a company.

I've ordered two previous times with this company trying both methods. First time no rush processing. Ordered on May 16, 2017, received on June 13, 2017. I was perturbed but had read reviews indicating as such after the fact. Second time with rush processing. Ordered July 11, 2017, received July 14, 2017. They didn't update their system until December 29, 2017. I noticed and shook my head in bewilderment.

This last time was the straw that broke the camels back. I ordered on May 16, 2018, according to their system , it's still awaiting processing. I figured I would leave myself sufficient time but boy was I mistaken!!!!
I called them September 4th, couldn't get a hold of a human being at any extension. So I used their ticket system which is appalling.

I got an automated response that had nothing to do with the issue I presented in my email to them. My ire was up and so was my spidey sense. I fired off another pretty direct and demanding email and got no further responses from the company.

I hopped on my phone and started making calls. I checked with the government bodies to see how to make sure a company was still operating. According to the ministry, they are still an operational business. I called the Better Business Bureau to find out about opening a dispute through them. (Side Note: If an agent at the BBB just hears the first name of a company without you mentioning the full details in your call, and they recognise that they have files open on them...... THIS SHOULD BE A RED FLAG!!!!!!!) So I found out the company has a horrid rating (F) with the BBB, there are numerous files and complaints open and unresolved. I really wasn't surprised by that as Saffire Blue is not an accredited BBB company. Then I called the police. I wanted to make sure they could check the property to see if anyone was on site. I was advised, there were no employees on site. At some point they were working out of a trailer, but were no longer there and not coming back.

Last phone call was to my bank and credit card company where I opened a dispute of charges file. We'll see how that goes.

So although I caught on to this site rather late in the game, (September 4, 2018) I'm hoping someone reads this before dealing with Saffire Blue as their site is still up and running which in my eyes should be criminal!

Please , for the love of all that is good on this earth, DO NOT WASTE YOUR TIME , EFFORT OR MONEY on these jokers!

Thank you.

I will never order from these guys again! We should all boycott them! They literally have NO customer service. If I was going through a weather related event i would definitely call every customer who has paid and send them refunds or at least explain the situation to them. None of this has happened...I paid with debit/credit so I probably won't see my money or products for a long time. I had to duplicate my order through another company. So I've had to spend double!
They are horrible.
WHAT WEATHER RELATED EVENT HAS CAUSED THIS BUSINESS TO CEASE? Anyone know?

Company has zero customer service. We placed a very large order & they were quick to take our money but wouldn't respond to any inquiries about the unchanging status of our order. We requested a refund, also with no response. We had to contact Visa to report them. DO NOT place any orders through this company, they do not respond, or deliver. The phone number doesn't allow you to reach a real person and they dont respond via e-mail. Stay away from these guys.

BUYERS BEWARE !
Items in stock are not really in stock.
You will get your order whenever they decide you will get it.
They will take your money as soon as you put your order in.
Pay through Paypal if you absolutely must order from them.
First time, waited over one month before getting my order.
Second time, waited 2 months with no responses to my e-mails.
Got my $250 paid back by Paypal.
I never bother posting reviews but the aggravation from these guys warrant this review.
Will screw you with their credits also. WORST. EVER.
This review was sent to Saffire Blue.

Contact your credit card company, as I did. YOU WILL get a refund.They will allow them 14 days then after that they will reverse the charges. Hope nobody else gets screwed by this shady company. As for the weather related event....Their building is fine. Just an excuse for a company that is ripping people off, and sinking.

I have been waiting 3 weeks for an order. I finally scrounged the internet after calling and emailing, and using their ticket counter to determine that they have had a 'weather related event' that has damaged their facilities and inventory. However they haven't made any steps to contact customers!! This is extremely frustrating as a small business waiting on supplies. I have full sympathy for their current predicament but they are doing an abysmal job of handling the concern. They simply need to contact each customer and offer a refund while they are repairing their facility. This is completely unacceptable. I have been a customer for 4 years! Their facebook page has suddenly disappeared and no one is answering their phones or emails. It's ridiculous....