SafeGlaze UK 

I asked safeglaze for a quote in August and it took 2 weeks for someone to call out, price was £2,200 for 2 white upvc doors, I waited in for the surveyor but he did not show up, a week later I waited in, again he did not show up. I have now gone with a local company called Bradford upvc Windows that did a first class job that cost £1,400 for 2 upvc doors

Had my windows fitted 3 weeks ago , one piece of glass broke on the way in and another broke over night as the window frame is not straight. They said to give them up to two weeks for it to be replaced and still hadn’t heard anything off them so I’ve phoned and phoned and none of the numbers anywhere will work..... I am very disgusted with this company as I have grandchildren and broken windows 😡😡

Safeglaze took 150GBP deposit, person measured windows week later, a week ago we received letters with confirmation from them that the windows will be fitted between 8 and 10pm on Monday. Nobody arrived all their numbers are off. I called the salesperson on his mobile and he said he could take 100gbp deposit and get the windows done with some other company. Ridicolous. I am opening dispute in my back as this was SCAM all along but I need to wait 14 days from the day the windows should have been fitted. I had bad feelings about this should have listened to my gut feeling.

Very disgusted with this company been trying to get in touch for 4 days with no success had window's in waiting for two window's to be repaired they only came to see us last week but didn't say anything just said they'd be in touch with in a couple of days so thats not going to happen lost all our guarantee of 15 years not sure we're we go from here and we are pensions so can't afford to be taken down very very upset

Do not use this company a bunch of cowboys and should be made to pay . they pray on elderly people and have no back bone. my 86 year father paid over £3000 pounds and they haven't finished the work , the frames are damaged and need fixing , I haven't been able to get hold of them as all 5 numbers are down plus website and now no they have gone bust , I do not intend to leave this I will be seeking advise from trading standards someone will have to pay and be responsible . my dad is a old man and appalled at his treatment received not to mention his pension money gone down the drain, cant even get a fensa certificate as they didn't file for one . I am so angry right now. please people do not entertain any sales persons at the door and keep old people safe.

High pressure salesmen using all the tricks that you read on watchdog.
Eventually agreed a price after nearly 4 hours of the appointment which mainly consisted of the salesman making calls and writing paperwork. Alot of back and forth to his "boss".
Fitting arranged for today (31/10/18) with arrival scheduled between 8-10am. No sign of fitters. No calls.
I have been trying to contact company over last week as I had heard rumours the company is in trouble. I have not had any replies to emails. All the phone numbers I had just ring out. 4 landlines, 3 mobiles and no answer.
From investigation it looks like one of the key directors has ditched safe glaze and gone back to safestyle.
It doesnt look good in any case and I am not holding out any hope that they can do the job they were supposed to.
To be honest if they ever do turn up I'll be sending them away as I have serious doubts that there would be any after care and I would be stuck with the bill.
Avoid these cowboys if you can.

Now I know why they did not turn up yesterday, and not contactable. I want my £150;deposit back.

Company has gone into administration with no warning at all for customers. I have had scaffolding left up from a job for over two weeks now with no information given or way to get in contact. Their website is still up and I can only hope it is updated so people do not become further confused. It is a shame because the job I had done was of a very good standard.

I am disgusted with this company, my 82 year old mum paid a deposit for a new door to be fitted. They haven't bothered to turn up to do the work and we cannot contact them now. I will be taking every step to ensure she gets her money back, shame on you taking pensioners hard earned cash. You are a disgrace and benearh contempt

Windows due to be fitted tomorrow!!!!! Don't think so as they've gone into liquidation

I would give this company minus 5 stars, as with other reviews this company is an utter shambles, I paid £150 for a survey of my front door then received a letter saying that they had changed their name to neoglaze, then nothing, no letters emails phone calls or INSTALLERS ! tried to e-mail nothing, tried to phone, all numbers disconnected I am so angry I could kick my front door in but that would do no good because I have no one to refit it at the moment, I would recommend everyone to give safeglaze/neoglaze a wide birth

Absolutely disgusting right from the start, they were meant to come for 2 days to fit our windows. The 2 fitters that turnt up was in a rush and wanted to get the job done in one day, when my husband came home he wasn't happy with the windows as they were all stuck out they didn't set them back in properly, we also had 3 windows which were scratched. .My husband refused to give them the £1500 cash as the job was horrendous with this the fitters went off and they were not happy. Safeglaze then sent 2 more fitters out to fix the shoddy job they had to take all the windows out again knock out some of the rendering to set them in, the 2 guys were lovely and couldn't believe how the windows were left. Then safeglaze sent out somebody to do the rendering well what a joke that was he had been on the job for less then a week it was just a mess it was all cracking. Yet again we had to ring and complain so they sent the 2 guys back that fitted the window the 2nd time to pick up the shoddy work once again. Some of the rendering started cracking again and when we had heavy rain there was water running down the inside of my daughters bedroom, by this time we are fuming so we rang them and they wanted to send someone out again but I didn't want them to touch them again as all they do is mess things up, which then they said if we get a quote locally and send it to them they would pay for the rendering to be done which we did. We had a quote for £800 so my husband sent it to them but got no reply when he asked twice if they had received the cheque.So then after a week I rang them they said a cheque would be sent to us. I left it a week still no cheque so I tried ringing Adam at head office yet again and funnily enough he would never come to the phone or return our calls, so the week after I tried again I kept getting told he was on holiday and wouldn't be back for a week, I said to the girl I spoke to I was fed up of being fobbed off, she said I wasn't being fobbed off and that she had left him a note to call me. He was supposed to be back on the Monday so on the Tuesday ( today) I tried ringing Adam, head office and Ken who was in charge of the gang that fitted our windows, to only get a dead tone. Oh what a surprise they have gone bust well where does this leave us now fuming is a understatement. What happens with our 15 year guarantee?

After surveyor been and paying £150 for it and trying to phone them and holding for hours each time, left messages and never got back to me. Now their phones have both gone dead. Great!!! Gone bust I heard. There’s no way I could get my £150 surveyor fee back as he came out.

Same as everyone else, except we cancelled in September under 14 day cooling off regulations. Still waiting for £713 deposit refund. The company status is still reading as 'active' on Companies House web site. 121

I am a little bit worried after reading these reviews as I have literally two weeks ago signed for my new windows with this company. I only paid a deposit of £150 so I can live with that but really need my windows doing as its winter. I have not heard a thing and have tried to contact the company several times by several different ways but nothing!!!!

They have gone into administration. I am furious!!!

Anyone else heard anything or have any advice?

Regards

Louise

Appalling took fitters half a day to fit two large bay windows, one medium bay window, four large windows and two composite doors with large frames ie glass and panels around.
When my husband arrived home he was mortified as he is in this field of work.
My advice would be if you had bay windows fitted check all support beams in between windows as ours were short either end, so no support for bay above? Went to check that one same again and original timbers used to support apex on roof were cut to short and left insuspended,again no supports. Nothing holding up the roof. Front of the building left structally unsound for three days.Think they used a box full of filler foam I know the house is under renovation but no excuse. To make matters worse they tried to cover up the supports, if the plastic hadn’t dropped off and it been a customer that didn’t check I dread to think?
The front doors might have looked straight after a few drinks maybe?
When I called about my concerns they were so rude beyond belief on defensive from the word go. Even though my house was no longer sound.
After a lengthily conversation with both my self and husband they agreed to send some one out.
Cost of a mornings work, they did in the end send two guys which were fantastic and were mortified by what they found. They were only sent to repair the bottom bay, but were more interested in making the top one safe.
After four and half days they did a superb job of putting it right and could not apologise enough.
They felt bad to ask us to sign but said they couldn’t leave till we had .
They did speak with the office for a £400 refund loss of wages and for not fulfilling the contract.
But now we have signed no cheque and no certass guarantee.
Contact numbers no longer work but I won’t leave it their photos were taken and contracts were broken.
Any one have a contact number please post.

Well what can I say apart from feeling totally let down! This company wrote to me in the middle of manufacturing my new doors to inform me that they have changed their name to Neoglaze; stressing that I 'won't be affected at all!'. I had paid £1000 deposit in good faith. They were meant to fit the doors last Friday, but informed me that due to delays I would have to arrange for a new fitment day. Well that day was supposed to be today! So you can guess what happened! NO one turned up! I have rang all the telephone numbers they gave me and all are dead numbers! Thankfully I paid my deposit on my credit card and now it's in their hands.

Had are front door fitted 1 month a go and still waiting for are side pannel. Tryed contacting safe glaze and i cant get through or they fob me off this is unacceptable they said they were coming last thursday to fit the side pannel and never turned up after waiting all afternoon for them i wounldnt recoment this company to anyone.

Appalling!!
We had 9 windows and French doors fitted over 4 weeks ago. We had problems right from the start with badly fitted windows, damaged windows and damage to my property! After raising the problems with the customer care team...which took numerous calls, I had no response what so ever. Only when when noticed I had cancelled part of the payment cheque did someone get in touch...surprisingly! They sent a surveyor round last week who did “a report” Every single window has to be re-fitted for one reason or another and 3 have to be re-ordered due to them being damaged!
Needless to say SafeGlaze have not been in touch to arrange any of the work outstanding. I’ve tried at least 3 times a day to contact them with only been put on hold! My finance payments are due to start shortly and I’m left with appalling windows and external damage! I’m in contact with the finance company but at this stage I’m no clearer as to what the outcome may be. I may be left paying for safe glaze’s shoddy work and products, and have to pay further to get them put right!
Not happy!
Be aware of this company!!

This company is disgusting how they can treat people like this surely they should be made to pay it all back. We have been messed about so much they broke a brick whilst fitting our windows and sent three people came round all saying they couldnt do it, i lost money from work to stay in waiting all day three times ive sent so many emails phone calls and complaints we paid someone to do it and was going to send them the bill and now i hear they are not a company any more is this true? no wonder l!!!awful people to do this to so many people, out of pocket