Saberx Bewertungen 

191
•
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The team has reached out to me directly to ensure my order was processed properly. I actually spoke to a human. And they have provided replacement parts when anything didn't work fully as expected.

Bewertet mit 1 von 5 Sternen

This was the worst experience that I've ever had making an online purchase. I never received my order, and despite nineteen emails to the company, the situation was never rectified. I requested a refu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The lightsaber is great, looks great, feels great, and is made from solid materials. Purchase through the website was easy, and shipping was fast.

Bewertet mit 5 von 5 Sternen

The entire experience was absolutely amazing from meeting the team at the booth to bringing home a lightsaber for my brother The crew were so amazingly helpful in both pointing out details and... Mehr ansehen

Unternehmensdetails

  1. Sammlergeschäft
  2. auch in
  3. Spielwarenhersteller

Vom Unternehmen geschrieben

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

191 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 35 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(191)

63 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Wonderful Sabers!

The quality of the saber is wonderful, the blade can take a good hit and the hilt of it is absolutely wonderful to hold! The motion controls for on and off are a bit odd but nothing that is not adaptable! Only issue I had was the weird amount of time it took to have it sent to me, but its a minor gripe at most. Thanks a lot for the good quality of saber guys!

3. Juni 2026
Bewertet mit 2 von 5 Sternen

Chinese Reseller

This company is nothing more than a drop shipper for a warehouse in China which mass produces lightsabers. Many of my friends have bought their sabers from there, and ALL of them are having issues. The owner claims all sabers are done locally, which is a blatant lie. They are just cheap Chinese Knock offs. You can buy better sabers elsewhere, and sometimes for a fraction of the price.

1. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The force is strong with this company

The entire experience was absolutely amazing from meeting the team at the booth to bringing home a lightsaber for my brother

The crew were so amazingly helpful in both pointing out details and how too's. Budget options or directing me to sabers that fit my style.

And the saber itself is amazing my brother was smiling ear to ear like a kid in willy wonkas factory over his gift. And I'll definitely be trying to grab one soon so we can have an amazing duel.

10/10 amazing company and people ❤️

19. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Just a tip

Just a tip. Probably don't get the express shipping. Ordered a mystery box on the 6th of June. Didn't ship til the 14th. It's now the 22nd and still haven't arrived. Feeling kinda ripped off paying almost $80 for shipping. Still excited go get my saber but feeling disappointed for sure

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pure Satisfaction

Did not know what to expect with the mystery box but was very pleasantly surprised. First, the package arrived 4 days faster than what the tracking website indicated. Second, the hilts I received were significantly better than the website image suggested. I gifted one to my son, the other to my wife and I will enjoy the other two for myself whether its dueling or for show.

18. Mai 2026
Bewertet mit 1 von 5 Sternen

Very disappointing

Unfortunately, I am extremely disappointed with the customer service and the product. The day we received our saber (The Stranger) it broke. I contacted Saber through email the very next day and sent a video and the details requested. It has now been 4 weeks since the submission with no review of the issue. I have called multiple times and was told I had to wait until they were able to review the 30 second video for further instructions. The saber is unusable and should be replaced immediately no questions asked. It broke a few hours after it was removed from the packaging. The Stranger Saber splits into 2 sabers and the reconnects as one. It has become stuck together and will not budge. This also means it cannot be charged again. This was a gift for for my son's milestone birthday. It breaks my heart watching him open the case every morning wishing it would work- and hoping the Saber company will make good on their very expensive product.

15. Mai 2026
Saberx-Logo

Antwort von Saberx

Hello there,

Thank you for bringing this to our attention. Saber X is truly sorry that this has not been resolved sooner, especially given that this was a gift for your son’s milestone birthday.

Based on what you described, this is absolutely something that should be covered. If the saber became stuck together shortly after being removed from the packaging and can no longer be used or charged, Saber X will make this right.

There is no excuse for a 4-week delay on reviewing a short video and providing next steps. Please contact support@saberx.ca attention to Jade - with your order number and reference this review so the case can be escalated immediately. A member of the team will arrange the proper resolution as quickly as possible.

Saber X sincerely apologizes for the frustration and disappointment this caused your family. This is not the experience customers should have, and we appreciate the opportunity to fix it.

May the Force be with you.

Bewertet mit 3 von 5 Sternen

Good Product, Average Customer Support

Twice I have ordered from SaberX.

The first Time was in 2024 from a FanExpo

The second Time in May 2026.

Both time the packages were delivered to the wrong adresses. The first time I assumed because I ordered off the floor at the con, my adresse might have gotten mixed up with someone else. The second time I ordered online, and it still went to the wrong adresse.

Communication was bare, multiple request for updates were ignored. It felt only after I informed that that I started a chargeback after 2 month, that they started taking this seriously.

I know its not true, because I have seen their passion at the Con.

In the end, I did receive the sabers and I’m genuinely happy I did—the products are great, I have zero complaints about the sabers themselves, the greatest waste of money I have ever spent.

10. Mai 2026
Bewertet mit 4 von 5 Sternen

Overall good quality products

Overall good quality products, no hassle with the shipments. I had purchased a quick release connector for my sabers at one of the conventions and it promptly broke the next day at the light saber workshop. I had bought the quick release connector at the convention and did not get a receipt or anything so I was just shit out of luck with getting it replaced. One of the employees took wrote my address down and said when they got back to shop they would send a replacement but that never happened. I have purchased 11 light sabers from them. I guess another thing to watch is that they will sometimes have sales. I bought two sabers and two days after I ordered them the sabers went on sale, I had just payed full price.
At the end of the day though, the lightsabers are hella fun to play with!

1. Mai 2026
Saberx-Logo

Antwort von Saberx

Thank you for the review and for supporting us with 11 sabers over the years. It truly means a lot.

First, apologies regarding the quick-release connector. Any product that is genuinely faulty is fully covered under warranty with proof of purchase. It is disappointing to hear that a replacement was discussed at the convention and never followed through.

If the quick release was damaged due to a manufacturing defect, please contact us at support@saberx.ca and include any information you may have about the purchase. While convention purchases can sometimes be more difficult to track without a receipt, our team will do its best to locate the transaction and assist with a resolution.

Regarding the sale, we understand the frustration. From time to time we run promotions and discounts, but unfortunately we are unable to retroactively apply sale pricing to orders that were placed before a promotion began.

We're glad to hear you've been enjoying the sabers overall, and we sincerely appreciate both the feedback and your continued support of Saber X.

May the Force be with you.

Bewertet mit 1 von 5 Sternen

Request for refund or exchange not honored

I bought a Star Wars costume. The size fit much smaller than expected based on the sizing dimensions they provided. They would not honor my request for product return saying they don’t do returns on clothing and yet it specifically said on the order I purchased “hassle free returns”.

20. April 2026
Saberx-Logo

Antwort von Saberx

Hello there,

Thank you for the feedback. Saber X is sorry to hear that the sizing did not work out as expected.

This item is part of the costume/garment category, and the product page specifically states before purchase that, due to hygiene requirements, returns or exchanges cannot be accepted for opened garments and that all sales are final for this product. The page also notes that the sizes run small and includes a full sizing chart to help customers choose before ordering.

The “hassle free returns” wording refers to Saber X’s general return process, but product-specific exclusions still apply when they are clearly listed on the product page. Clothing, robes, tunics, and similar wearable items are handled differently for hygiene reasons.

That said, if the item was never opened or worn, you are welcome to contact support@saberx.ca with the order number so the team can review the situation again.

May the Force be with you.

Bewertet mit 5 von 5 Sternen

Was totally mislead about the May 4th sale (RESOLVED)

*RESOLVED*

The issue has been totally resolved. Customer support was awesome (Thank you Matt). Was a total misunderstanding and some funky AI thrown in. Very happy how things turned out and look forward to dealing more with them in the future :)

*RESOLVED*
Was totally mislead about the May 4th sale. Bought a knight saber with the expectations that it came with a free mystery box because that is what the sale advertised. I was told that after not receiving the mystery box that the knight saber I bought was actually not a knight saber according to 'their' system even though it is listed on the site. Great saber but feeling totally mislead and will probably not trust them in the future, Buyer beware, I just want what I was promised

*Update*
Was contacted by Saber X saying they will be contacting me over phone soon so we can clear up this misunderstanding. I missed the original call so followed it up by email and was told I should hear from someone soon again.

15. Mai 2026
Bewertung ohne vorherige Einladung
Saberx-Logo

Antwort von Saberx

Hello there

I am the owner of Saber X and can tell you this is completely wrong, you are absolutely entitled to the free saber with your purchase. There was an option to select the free item at checkout, but if you missed it, you will still be eligible for the free saber. We have had a bug with our support answering system, but have resolved it now. Please contact support@saberx.ca and they will assist you resolve this right away.

Bewertet mit 5 von 5 Sternen

La meilleure compagnie de Sabre Laser

J'ai offert a mon mari un super sabre de Darth Maul xénopixel pour sa fête, il l'adore! Il a très hâte de l'emmener aux Comiccons. Malheureusement le core a tombé à terre récemment et a brisé. SaberX ont été super compréhensifs et nous ont envoyer un core de remplacement. Nous l'avons reçu aujourd'hui, ça n'a pas été bien long. Un gros merci encore !

13. März 2026
Bewertet mit 5 von 5 Sternen

They did their job and they did good

17. April 2026
Bewertung ohne vorherige Einladung
Saberx-Logo

Antwort von Saberx

Hello there

Thank you very much for your kind feedback. Our team works hard to deliver incredible products and support and are always happy to hear how people love their sabers!

MTFBWY

Bewertet mit 5 von 5 Sternen

Great customer support!

I had a small issue with my saber not lighting up, I reached out for support and have only good things to say about how well saberx was with answering my emails and helping me through the whole process. Now my saber is working properly again and I can enjoy it like intended. I will definitely purchase again in the future. Thanks SaberX!

17. April 2026
Bewertung ohne vorherige Einladung

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