rymans.co.uk Bewertungen 107

Sold me a poor designed product and according to their chatbot expects me to pay £30 for the return of it based on the weight. (about half the item). BTW Ryman, I can get this shipped back to you for less than £6.
Messaged Customer Services to sort the return over a week ago and still waiting.
Rymans:
"We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone"
Lol. No chance mate. I don't like shopping with Amazon, but with stores like this it is easy to see why.

Not great but good.
I would never describe a good company as great.
Bulky goods arrived but not yet examined, so 3-stars is on hold.
What does let them down from really good service is their use of Fedex.
Another Bodgeit and Scarper company.
Poor tracking, can't be bothered to ring the doorbell, don't follow instructions.
I'll be wary of using Rymans again for this reason alone.

Rymans is brilliant at customer service. I was sent the wrong item and 30 mins after emailing them I had a confirmation of my refund. I will buy all my supplies from them because of their excellent service. Please take note of this, major businesses. Treating your customers well leads to increased business and trust. Well done.

Claim to stock things they clearly dont. Even today when I click on track my order it gives me the useless message "will be delivered within 3-4 days, expected 14th Feb"
Well its now the 17th and having spoken to them twice they still dont know if Im going to get my printer because "its probably coming from the suppliers"
I dont know how retailers like this survive. As soon as they open tomorrow Ill be asking them to cancel my order - useless company

I placed my order of two bedside tables and one chest drawers from Ryman last month. Unfortunately, they failed to deliver on time without any notice. I approached the customer service but they still couldn't advise the exact delivery time. Very poor service and unreliable! As a result, I had to cancel and order from somewhere else. Ryman refunded me after a week.

OK I'm pretty upset and disgusted by the way this company has treated me....
I ordered a dashcam from them at ok a cheaper price, to be told its out of stock.
On the website it says in stock then out of nowhere they decide to cancel my order and offer a refund.
Not too impressed because I went back to the website and it was still available?
Poor poor poor service....

I have just spoke with rymans customer service. My new office chair was delivered then immediately rejected as the item liked it had been dragged along the M62. Rymans delivery partner FedEx insisted that the chair would be ok despite 5 massive holes in the box that were that big I could reach inside the box.

FedEx took the rejection badly and I called rymans only to be told that despite the fact that the chair had been rejected I would have to wait for it to be returned before another chair could be thrown/dragged around their warehouse before being dispatched to me.
This means a delay to me despite paying for next day delivery...

If you are looking for a frustrating experience order your home office supplies through rymans.

1st time customer who will never return.

No clue as to when I will receive my refund.