Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently purchased from Russwood and was extremely impressed with the experience. Prices were highly competitive, and communication throughout was prompt and professional. Delivery had a long lead t... Mehr ansehen
First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... Mehr ansehen
Unternehmen hat geantwortet
Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Russwood
Vom Unternehmen geschrieben
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Kontaktinformationen
Station Sawmill, PH20 1AR, Newtonmore, Vereinigtes Königreich
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Hervorragend
294 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
All Good but inconsistent painting.
Very helpful in understanding my need. Clear instruction about payment and delivery. Goods delivered on time although no update were given for such long lead time. Delivered in good packaging.
Disappointed with the painting (important as these were for external use) workmanship. Very inconsistent throughout the length of the timber. Expected high quality painting for such a price. Natural wood colour appeared at both ends of the timber. Had to repaint manually!!
4. Februar 2023
Antwort von Russwood
Hi, thank you for letting us know about your experience with Russwood. We are sorry to hear that you are unsatisfied with the paint finish on your cladding. A member of our team will be in touch with you directly to discuss this in more detail. End trimming and cuts are standard practice in cladding and we supply additional touch-up paint free of charge to coat end grain on-site during installation. Thanks again for your feedback and for leaving us a great review.
An excellent service on the supply of…
An excellent service on the supply of my hard to obtain siberian larch decking. Thank you.
23. März 2022
Antwort von Russwood
Hi Ron, thank you for leaving us a review. We are delighted to hear you are happy with your Siberian Larch decking.
Antwort von Russwood
Thanks for leaving us a review, David! Great to hear you are happy with your order.
Quality product
Quality product , carefully stored to maintain quality - good technical advice available with built examples to view at HQ - delivery to site went extremely well - good communications - this is a Family business which I would not hesitate to use again , or recommend to others
10. Februar 2023
Antwort von Russwood
Hi K, thank you for taking the time to leave us a 5 star review. It's great to hear about your positive experience with Russwood from initial contact through to delivery. We look forward to working together again soon.
Knowledgeable staff
Knowledgeable staff, excellent quality products and prompt delivery !
24. Februar 2023
Antwort von Russwood
Hi, thank you for taking the time to leave us another great review! We appreciate your repeated custom and look forward to working together again soon.
Excellent service and product
Excellent service and product. Great customer from Sales through to delivery.
31. Januar 2023
Antwort von Russwood
Hi Brian, thank you for leaving us a great review. We pride ourselves on our customer service and it's great to hear you had a positive experience with Russwood.
Always a great service from Russwood
Always a great service from Russwood. Products simply untouchable across the range.
20. Februar 2023
Antwort von Russwood
Hi, thank you for leaving us a 5 star review. We are proud of our product range here at Russwood and it's great to receive such positive feedback from customers. We look forward to working together on more projects in the future.
Antwort von Russwood
Hi Julia, thank you for leaving us a 5 star review!
Very happy with the floorboards…
Very happy with the floorboards supplied by Russwood. Excellent quality as expected. The sales team is very helpful, reacts quickly to queries and helps sorting out last minute concerns. Only drawback: last time, the delivery truck was unsuitable to access small residential streets in London, which created some complications.
18. Januar 2023
Antwort von Russwood
Thank you for taking the time to leave us a review. We are delighted to hear you are happy with your flooring and the service received.
Fantastic CPD
A very enjoyable, informative and engaging CPD presentation by Roxana with a great level of technical detail throughout.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Russwood
Hi Chris, thank you for taking the time to write us a review. It's great to hear you enjoyed your CPD and we have passed your kind words onto Roxana. Thank you
My third order from this amazing…
My third order from this amazing company. Customer care is next to none, the product amazing quality, delivery timely. 5 star for sure.
7. Februar 2023
Antwort von Russwood
Hi Aga, thank you for your kind words. We look forward to continuing to work with you.
Antwort von Russwood
Hi Elisabeth, thank you for taking the time to write us a great review!
Great product and service.
Great product, friendly service, prompt delivery. What more could you ask for.
16. Dezember 2022
Antwort von Russwood
Hi Robert, thank you for taking the time to leave us a great review!
Siberian Larch Cladding
From first contact Russwood were a great company to deal with. They offered great advice on choice of materials and measurements. Order arrived on the estimate delivery date. The quality of the wood was astounding!!, not one piece of cladding was unusable as they hand pick each length. I would thoroughly recommended anyone looking for a top quality finnish.
10. November 2022
Antwort von Russwood
Hi Sandy, thank you for leaving a review about your experience with Russwood and for your kind words about our products and service. It's great to hear that you are happy with your SILA Select Siberian Larch cladding.
Reliable business
I have been ordering from Russwood to help with my house building project for several years now. Online purchase has been great, and the odd occasion I've needed help with an order they have been super helpful over the phone.
1. Dezember 2022
Antwort von Russwood
Hi James, thank you for leaving us a great review!
Excellent customer experience - and great value
I received excellent advice from the sales team, who were able to advise me on the best cladding timber for my project, and quantities I would require for my chosen cladding design. Their very competitive prices and the quality of timber we received simply confirmed my initial positive impression of the company.
20. Oktober 2022
Antwort von Russwood
Hi Marc, thank you for taking the time to leave us a review. It's great to hear such positive feedback about our sales team and high-quality products. Thank you.
Service quality example
Good, straightforward technical guidelines on how to best use their high quality products -
Service quality example that other UK companies would do well to follow -
Don.
12. November 2022
Antwort von Russwood
Hi Don, Thank you for leaving us a 5-star review!
Lorn Macneal Architects
We have worked with Russwood for many years. We appreciate their product knowledge, timber quality, value and delivery.
4. Oktober 2022
Antwort von Russwood
Hi Lorn, thank you for your continued support over the years. We look forward to working with you again on future projects.
Larch cladding.
We have purchased two lots of Larch cladding for our seaside cottage renovation. It looks outstanding!!
19. Oktober 2022
Antwort von Russwood
Hi, thank you for leaving us a 5-star review. Great to hear you are happy with your cladding.
Really good company
Really good company and good staff
The products are outstanding
Would definitely use again
13. Oktober 2022
Antwort von Russwood
Hi Evelyn, thank you for leaving us a great review. We look forward to working with you again in the future.
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