Really easy to do, plans are at a reasonable price. Only thing I would say is if you want your policy papers to be sent to you look out for that box to tick because missed it and now can’t seem to be... Mehr ansehen
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Das sagen Bewerter
I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... Mehr ansehen
Unternehmen hat geantwortet
Horrendous costumer service. Call centre is basically useless - long waits , rude handlers … and the website has very little functionality so you end up having to call the bloody call centre anyway. A... Mehr ansehen
The level of cover provided was such a good price! It was very simple to navigate the website and easy to understand the documentation provided. I'm very happy to have chosen the RSPCA as my pet insur... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Kontaktinformationen
Parkside, Chart Way, RH12 1GY, Horsham, Vereinigtes Königreich
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Hervorragend
288 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
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Customer service is none existent with…
Customer service is none existent with the RSPCA insurance and this is when I haven't even made a claim. All I have been trying to establish is how much my premium will be next year as the policy expires in 2 days time. No response, cant get through on the phone and even the CEO of the RSPCA is just ignoring emails. God only help me if I ever needed to ever make a claim. I appreciate that the RSPCA subcontract the insurance to a third party but if they are putting their name to a product they have to take dome responsibility.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA Pet Insurance (UK)
Hi Nick, thanks for reaching out and sharing your thoughts with us. We totally understand why you’re frustrated that you've been unable to access our customer services and we’re sorry to hear this has impacted your experience with RSPCA Pet Insurance.
If you would like to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
It was so easy to get a quote for my…
It was so easy to get a quote for my pet insurance, so much cheaper than the others, even the insurance cost renewal with the company I used.
4. Februar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Christine, thank you for your kind words and for leaving a review! We're really glad you are happy with your insurance product.
All the best, Kate from the RSPCA Pet Insurance Team
I will always use RSPCA insurance for…
I will always use RSPCA insurance for my dog, Ted. They accepted my claim, listened and were responsive. Thank you RSPCA
3. Dezember 2025
Antwort von RSPCA Pet Insurance (UK)
Hi Jenny, thanks so much for your kind words and for leaving a review! We hope your Ted is on the mend. Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Antwort von RSPCA Pet Insurance (UK)
Hi Marian, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very frustrating service
Very frustrating. I was asked to send medical history for our dog. No problem sent by email as requested. No response. Our vet sent history also no response. I emailed again as I was concerned premium may go up. No response. Phoned them, hung on for 15mins gave up. I assume no premium increase but to get no replies is awful. I want to support a charity RSPCA but won’t renew unless service changes
7. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Stuart, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that our team didn't confirm receipt of your dog's medical history, we apologise. Our Customer Service Team should be able to follow up if you would like to reach out to them; they can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Good price insurance - and supports a charity!
I bought insurance from the cat from RSPCA as the terms were somewhat more attractive than competitors but it was that fact that RSPCA, as a charity, would benefit from my purchase.
31. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi William, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Online quotes…
Very quick online quotes given at a very reasonable price. Excellent value
30. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Lottie, thanks so much for your kind words and for leaving a review. We're really glad you're happy with our service and price, thank you for your support!
All the best, Kate from the RSPCA Pet Insurance Team
Beyond poor service and process
Beyond poor service and process, had our claim rejected on false basis twice saying no information had been provided about the pet’s history despite the vets twice providing evidence it had been sent.
If you can afford to pay more for a better service, I strongly recommend you do not settle for RSPCA. Unfortunately, as I was a strong supporter of the brand until actually having to make a claim (first time in 10 years).
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA Pet Insurance (UK)
Hi Marie, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that your pet's history was not taken into account and we’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to join
Easy to join. Luckily not needed yet. Changed from Petplan which was excellent but cost went up a lot with no clear reason. I’ll only know what the insurance is like if and when I use it.
15. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Leonard, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very easy to set up
13. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Christopher, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
RSPCA Pet Insurance was very…
RSPCA Pet Insurance was very competative price wise and cover wise.
26. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Gillian, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
Most affordable policy.
I have an old english bulldog and was looking for lifetime insurance for him. I find RSPCA to offer the best cover at a reasonable monthly amount. The website and forms were so easy to navigate.
26. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Diane, thanks so much for your kind words and for leaving a review! We're really happy to have you and your dog in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance Team
easy to use portal
easy to use portal made it very easy to make a claim and
it was quickly and efficiently dealt with
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA Pet Insurance (UK)
Hi Steve, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to sort out.
19. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Martin, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy and straightforward to setup
16. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi John, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
I was looking around for a cover for my…
I was looking around for a cover for my dog. I then came across the RSPCA. I am a monthly supporter, so I was more than happy to support the RSPCA. The insurance process was extremely smooth. I feel the cover and the monthly amount were very competitive.I would recommend the RSPCA insurance
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA Pet Insurance (UK)
Thanks for picking us for your pet insurance! We're glad to hear you had a smooth experience and are very happy to have you and your dog join the RSPCA Pet Insurance family!
Take care, Kate from the RSPCA Pet Insurance Team
Insurance was due for renewal &…
Insurance was due for renewal & comparison site provided RSPCA as top one for value for money. Checked previous insurance renewal quote against RSPCA & for exactly the same policy RSPCA were £200 cheaper!!!
7. Dezember 2025
Antwort von RSPCA Pet Insurance (UK)
Thank you for your kind comments regarding our pricing, and for taking the time to leave a review! We really appreciate it and are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care! Kate from the RSPCA Pet Insurance Team
So easy to set up
14. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Jayne, thank you for your kind comments, we're happy you had a smooth process setting up your insurance! We are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
Most attractive overall policy for our puppy
When comparing the Lifetime allowance of £7k per annum, lower excess, and fair monthly payment the RSPCA was the most attractive overall policy for our new puppy. Easy to complete the online registration process, no hassle.
14. Januar 2026
Antwort von RSPCA Pet Insurance (UK)
Hi Dave, thank you for your kind comments, we're glad you had a smooth process setting up your insurance and are happy with our pricing! We are excited to welcome you and your new puppy to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
RSPCA Insurance appears to be cheaper…
RSPCA Insurance appears to be cheaper than most others while covering the same conditions etc. and at a lower excess fee.
It remains to be seen whether they are as helpful if it comes to a claim. I have only just switched to them and have no experience in that regard.
16. Dezember 2025
Antwort von RSPCA Pet Insurance (UK)
Hi Dorothy, thanks for picking us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your pet on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
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