Return to Okinawa for Refunds
I placed an order for three products with Rrighodew on June 28 2026. Expected delivery was to occur by July 7 2026. When I checked the order status, the tracking number provided no information.
I contacted Rrighodew support on July 22, 2026 to inquire about the status. On July 24, I received two shirts from my order. Both shirt sizes were Large vs.XXL that I ordered.
I emailed support and inquired how I could exchange the shirts for the correct size.On July 27 I received the following response: Could you please take a photo or video of the package you received and the products inside, and send it to us? I will forward this information to our order processing team so they can quickly identify where the problem occurred and provide you with better assistance.
I responded the same day with pictures and a request for the status of my third product not received. I received the following response:
Dear Customer, we apologize that our product did not meet your expectations. However, since we have already paid and you have received the product, in order to minimize our losses, we hope to negotiate a solution with you.
After careful consideration, we have selected two suitable options for you to consider. These are the options we can offer:
Option 1: You can keep the product you have received, and we are willing to pay you $20 as compensation.
Option 2: If you truly wish to receive a full refund, you will need to return the product to us, and you will need to bear the return shipping costs. This is a loss for us as well. (Return address is provided at the end for your reference.)
We respect either of your choices, but we would also appreciate it if you would consider our compensation options. We are willing to negotiate further with you.
Please let us know your choice in your next reply. Thank you very much for your understanding, and we look forward to receiving your reply. Wishing you a happy life.
Since I paid $44 for the shirts and they were too small< option 1 was out of the question. Option 2 offered a refund but shipping to this address (Japan) : Address:380-1187, Agarihama, Yonabaru-cho Shimajiri-gun, Okinawa Postal Code:901-1304
Phone: +8124-074-4441, would cost an additional $40 more than my refund.
I asked for the correct size shirts and a return label. I haven't received a response.