The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Mehr ansehen
Unternehmen hat geantwortet
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Mehr ansehen
Unternehmen hat geantwortet
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Kontaktinformationen
Vereinigtes Königreich
- royalkennelclub.org.uk
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Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Puppy Registration
My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

Antwort von The Royal Kennel Club
Lovely girl on the phone
Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

Antwort von The Royal Kennel Club
Excellent place but waiting for a…
Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

Antwort von The Royal Kennel Club
Great work by Gemma and the kennel club
I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.
Thanks again to Gemma and the Kennel Club, great work.

Antwort von The Royal Kennel Club
Excellent customer service by Ella…
Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.
Payment process was easy.
Thank you Ella

Antwort von The Royal Kennel Club
Incredibly helpful in sorting out some…
Incredibly helpful in sorting out some lost registrations for my dogs

Antwort von The Royal Kennel Club
My puppy registration was completed …
My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

Antwort von The Royal Kennel Club
I rang to chase up the registration of…
I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

Antwort von The Royal Kennel Club
Loren was amazing
Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

Antwort von The Royal Kennel Club
Thank you to the Royal Kennel Club for…
Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

Antwort von The Royal Kennel Club
Really good experience in kennel phone helpline
Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

Antwort von The Royal Kennel Club
Ella was very helpful and sorted my…
Ella was very helpful and sorted my inquire

Antwort von The Royal Kennel Club
Ella a credit to the Kennel Club.
What a pleasant conversation with Ella, who made my enquire a lot less stressful.
A total credit to the Kennel Club.
Many thanks for your time and understanding.

Antwort von The Royal Kennel Club
Amazing lady (Ella) that helped me…
Amazing lady (Ella) that helped me today with multiple requests. Easy and highly recommended!

Antwort von The Royal Kennel Club
The lady made the changes quickly &…
The lady made the changes quickly & efficiently

Antwort von The Royal Kennel Club
Too much spam and pressure to take…
Too much spam and pressure to take Kennel club insurance.

Antwort von The Royal Kennel Club
Spoke to Gloria in registrations and…
Spoke to Gloria in registrations and really helpful, friendly and went the extra mile.

Antwort von The Royal Kennel Club
Fast friendly service Olivia was great
Olivia was fat friendly & very efficient

Antwort von The Royal Kennel Club
Your lady was extremely helpful and…
Your lady was extremely helpful and patient and efficient, a pleasure to have such a service

Antwort von The Royal Kennel Club
Gloria was extremely helpful, but the RKC are not
Gloria was extremely helpful, and I have no complaints there.
Unfortunately, I had to speak to her because, once again, The RKC naming check process was a complete disappointment. I wanted to use the pedigree name of the pups grandmother (my own dog), and the Computer said NO. Although I have the name, another Kennel has been given permission to use one element of it so I was denied, which was very upsetting. It was given to my girl by a dear friend, who passed away last year, and I wanted to use the name again in tribute.
There should be room for discretion in these instances.
Two stars because Gloria was lovely, I wish I could say the same for the RKC

Antwort von The Royal Kennel Club
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