NOT HELPFUL AT ALL
Be aware that once you buy the subscription, even you use it for 1 week, they will charge you every month, i did not realize when i was placing order, it looks like that the price is for 1 month but they charge every month. when they charged me second time, i contacted them straight away within 1 hour that my test date as passed, they will no issue you a refund.
I am not happy with the customer service at all.
Antwort von Routebuddy
This app is a subscription service. It is clearly stated that RouteBuddy operates on a monthly subscription basis. When you sign up, you are billed based on the plan you select, whether monthly, every 3 months, or every 6 months. It’s your responsibility to cancel before the next billing cycle if you no longer wish to continue. The ‘cancel anytime’ option is always available for all plans.
You were charged because the subscription was still active, which means it wasn’t cancelled in time. If you cancelled after the billing cycle, it would not stop the current charge. Unfortunately, we cannot issue refunds for charges that have already been processed.
