Rorelady Bewertungen 

39
TrustScore 3 von 5

3.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Anna at RoreLady was wonderful in addressing my sizing concerns and she was so helpful in helping me get the right size! I have absolutely loved the quality of all my RoreLady dresses. They have a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Great customer service. I ordered a blouse which was extremely small (it was marked a US Large but is in reality more of a US Small - as corroborated by my friend who is a size 2-4). I emailed about... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Horrible return policy. To return your clothes you have to contact a customer service address (that can not be contacted by mobile phone for some reason). I asked for the return adress and the custome... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

ordering was easy however when delivery, I did not like the item and contacted customer service to return or exchange the item. They got to me back once asking for measurements, However after that no... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Damenmodengeschäft
  2. Bekleidungsgeschäft

Vom Unternehmen geschrieben

Make Feminine Delicate Every Day.Rorelady was born out of the belief. Our customers are Romantic,Flirty,Feminine and Retro lovers with a full social schedule and an outfit for every occasion.At the same time they are also environmentalists.


Kontaktinformationen

3.2

Akzeptabel

TrustScore 3 von 5

39 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.2

Alle Bewertungen

(39)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

I like the dress very much

I like the dress very much, it has a food quality and fits well, true to the size. I just did not liek that is written color white but it is not realy white it is an ivory. Anyway it is a lovely dress with a retro style.

23. September 2022
Rorelady-Logo

Antwort von Rorelady

Dear,
Thanks for your great support of us. It is our pleasure to provide the best service for you. We will continue to improve product quality and service to bring customers a better shopping experience. Welcome to purchase again.

Bewertet mit 1 von 5 Sternen

Nice website but customer service needs work

ordering was easy however when delivery, I did not like the item and contacted customer service to return or exchange the item. They got to me back once asking for measurements, However after that no more responses. Even after a follow up. It’s been a few weeks already.

1. Oktober 2022
Rorelady-Logo

Antwort von Rorelady

Hello, dear customer. We replied to each of your emails promptly, but you always said you didn't receive any reply. Could you please check it? Will they be in spam?

Bewertet mit 5 von 5 Sternen

Spedizione rapida e articolo conforme…

Spedizione rapida e articolo conforme alla descrizione. Abito molto carino

10. September 2022
Rorelady-Logo

Antwort von Rorelady

Dear,
Thanks for your great support of us. It is our pleasure to provide the best service for you. Your encouragement will keep us moving forward and constantly improving our clothes and service. We will produce new products and have big discounts, welcome to purchase again.

Bewertet mit 5 von 5 Sternen

I had a great experience with the…

I had a great experience with the seller she went above and beyond to help me with the exchange offering me a new item for free
The quality of the dresses are absolutely amazing the dress is fabric is so nice and sturdy absolutely good
This will for sure be one of my new favorite stores

14. Juli 2022
Bewertung ohne vorherige Einladung
Rorelady-Logo

Antwort von Rorelady

Dear,
Thanks for your great support of us. It is our pleasure to provide the best service for you. Your encouragement will keep us moving forward and constantly improving our clothes and service. We will produce new products and have big discounts, welcome to purchase again.

Bewertet mit 1 von 5 Sternen

No returns

You can't return clothes. In case they don't fit you can only do this in exchange to a voucher and then you have to send them to a warehouse in China at your own costs. Not a very great business model.

4. September 2022
Rorelady-Logo

Antwort von Rorelady

Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with this shopping experience. Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.

Bewertet mit 3 von 5 Sternen

Sizing is off

I placed an order for 3 items and chose my size based off the size guide. Note, every dress has a different size guide. All 3 dresses were too small for me. I emailed customer service and they told me instead of shipping it back to their warehouse in China, I could keep the dresses and get a partial refund. They also said I should have emailed them first my measurements before placing an order. They ended up shipping me out the new size dress. Unfortunately, 2 of the 3 dresses were sold out. Their size guide is off and generally run small, so not sure if emailing them my measurements would have helped.

2. September 2022
Bewertung ohne vorherige Einladung
Rorelady-Logo

Antwort von Rorelady

Dear, thank you for your purchase and for taking the time to write a product review. Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products. We will strive to improve product quality and service to bring customers a better shopping experience.

Bewertet mit 1 von 5 Sternen

No receipt, no refunds, no customer service, misleading item photos

I ordered a skirt (quite nice) and a dress (expensive AND hideous). When they eventually arrived, there was no receipt in the bag - it was simply the two items and a business card with a customer service email address. I am happy with the skirt and would have bought more now knowing my size, and left a good review on that basis, except I emailed the customer service to ask how to return the £51 dress since no receipt was provided, and they ignored me. I emailed again on the support email address, and they ignored me again. Both emails were definitely spelled correctly etc. I can only assume it's because I was making it clear that I wanted to return an item that they ignored me. Having checked their website returns page, the small print shows they don't do refunds (which they didn't even have the courtesy to reply to my email to say so). The dress itself is made of a much cheaper fabric than it looks in the website photograph, and the neckline is not stitched, but held together by a popper which means that unless you have the exact right size bust for the dress, it gapes between the popper and the waistline, which looks awful. I still have the dress in a bag and it was a giant waste of money and a wholly stressful, irritating experience.

2. September 2022
Rorelady-Logo

Antwort von Rorelady

Hello, dear customer. We are terribly sorry to hear that you are not satisfied with this shopping experience. I have responded promptly to each of your emails, but don't know why you haven't received them. Could you please check it? Thank you in advance.

Bewertet mit 1 von 5 Sternen

Horrible return policy

Horrible return policy. To return your clothes you have to contact a customer service address (that can not be contacted by mobile phone for some reason). I asked for the return adress and the customer service didn't answer that but asked for my waist, hip size to solve the problem. That was very unprofessional. Still waiting for the return address since it is not stated on the website. Also you don't get your money back but a voucher. Will never order there again.

2. September 2022
Bewertung ohne vorherige Einladung
Rorelady-Logo

Antwort von Rorelady

Hello, dear customer. We are terribly sorry to hear that you are not satisfied with this shopping experience. We have contacted you by email to solve this problem. Could you please check it? Thank you in advance.

Bewertet mit 5 von 5 Sternen
Rorelady-Logo

Antwort von Rorelady

Dear,
Thanks for your great support of us. It is our pleasure to provide the best service for you. Your encouragement will keep us moving forward and constantly improving our clothes and service. We will produce new products and have big discounts, welcome to purchase again.

Bewertet mit 1 von 5 Sternen

I did not receive my dress

I did not receive my dress. Please refund my money.

11. August 2022
Rorelady-Logo

Antwort von Rorelady

Hello, your package failed to be delivered because the courier could not reach you. We have contacted you by email to solve this problem. Could you please check it? Thank you in advance.

Bewertet mit 1 von 5 Sternen

The clothes were cheap knock-offs

The clothes were not as pictured or as described. They were made of very cheap material. They appear to be cheap knock-offs. I've contacted them for a return and refund and I have not received a response.

4. August 2022
Rorelady-Logo

Antwort von Rorelady

Hello, dear customer. We are terribly sorry to hear that you are not satisfied with this shopping experience. We have contacted you by email to solve this problem. Could you please check it? Thank you in advance.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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