roobotech.com.au Bewertungen 183

Antwort von roobotech.com.au

5. Mai 2024

Dear Customer,

Thank you for reaching out and sharing your feedback with us.

When you brought in your laptop, it was experiencing issues due to liquid damage, causing short circuits on the motherboard. Initially, we suspected a battery problem because the cycle count was low, a typical sign of battery health and you described overall the issue you were facing. However, even after replacing the battery, the laptop still wouldn't hold a charge.

Upon further examination, we found that there was a pre-existing liquid damage issue, which wasn't communicated to us initially. We wish we had known about this from the start, as it would have helped us diagnose the problem more accurately and save both your time and ours. However, We fixed the issues at a reasonable price, as per your request.

How did you see dodgy, shifty and dishonest?

Thank you for your understanding!

Kind Regards,
Roobotech

Antwort von roobotech.com.au

5. Mai 2024

Dear Customer,

Thank you for sharing your feedback with us.

We would like to confirm that after checking all the parts of your device, we found that everything was working correctly as it should be. The issue you experienced was related to a software problem, which we were able to fix for you under warranty.

It's important to note that when we say "software issue," we're not just talking about updating to the latest software. In this case, it meant restoring the software to its original state. We also wanted to let you know it occurred at the time of setting up the phone when you were using it because of the unstable network.

Regarding communication during the repair process, we apologize if there was any confusion. Since your phone was in our repair centre, we couldn't contact you directly. However, we did inform you upfront that the warranty process would take 3-4 business days. Therefore, there was no need for you to reach out to us until we had resolved the software issue. As promised, we fixed the problem within the timeframe we provided.

We always strive to provide the best service possible, and we appreciate your understanding.

Kind Regards,
Roobotech

Antwort von roobotech.com.au

12. Jan. 2024

Dear Customer,

We sincerely apologise for the inconveniences you have experienced during the shipping process, and we genuinely appreciate you taking the time to provide your feedback.

Upon reviewing your order, we understand that there were delays, particularly due to the holiday season. Your purchase was on December 28th coincided with our holiday closure until January 1st. As soon as we resumed operations on January 2nd, we promptly dispatched your order via express post on the same day. We acknowledge that the new year season caused a bit of delay, especially when many businesses are closed for weeks, and we tried to provide our service during this time. And you can expect some delays during this New Year's Eve.

We also understand the frustration regarding the AusPost locker situation but that's not handled by us. We want to assure you that we posted the product using the information provided by you.

We are pleased to hear that you found our customer service staff responsive and friendly. Your satisfaction is paramount to us, and we are delighted that you are happy with the product and its condition.

If you have any additional concerns or suggestions for improving your experience, please don't hesitate to reach out to our customer support team. Your feedback is valuable to us, and we are committed to addressing any issues to improve our services.

Thank you for your understanding, and we look forward to the opportunity to better serve you in the future.

Kind regards,
Team Roobotech

Antwort von roobotech.com.au

12. Jan. 2024

Dear Customer,

Thank you for sharing your feedback, and we sincerely apologise for any inconvenience you have experienced.

Upon receiving your complaint, we promptly offered to address the issues by fixing the device under warranty or providing a replacement. However, it was noted that you opted for a refund, and we respected your preference.

Regarding the refund process, we want to clarify that the 5% deduction aligns with our website policy, while we lose a higher fee of 7% charged by Afterpay which is non-refundable from Afterpay. This policy is transparently communicated on our website to ensure customers are informed about potential deductions associated with returns.

Upon receiving the device back, our technicians thoroughly examined and verified that the laptop was in A Grade condition and there was no fault as you mentioned. Still, we have refunded the money for your satisfaction. We want to assure you that our team takes great care in accurately assessing and refurbishing products.

While we understand your disappointment, we genuinely believe in transparency and fairness throughout our transactions. If you have any further concerns or if there's anything we can do to address your specific situation, please don't hesitate to reach out to our customer support team.

We appreciate your understanding and hope for the opportunity to serve you better in the future.

Kind regards,
Team Roobotech