We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... Mehr ansehen
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Das sagen Bewerter
The customer service team have been outstanding at RiiRoo. I had an issue with my son’s car and they resolved it very quickly. I’ve spoken to Ashley, Kayleigh and Honey, thank you so much for great... Mehr ansehen
Unternehmen hat geantwortet
I bought a buggy for my son two yrs ago. My son has many hours of fun on this buggy mostly using it daily round the farm and hasn't missed a beat it that time. I needed a part that my son broke and c... Mehr ansehen
Unternehmen hat geantwortet
I purchased a replacement 24v9a battery, however the customer support and advice for the accompanying wires that also needed to be bought was incredibly poor. I had to approach another vendor to solv... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Kontaktinformationen
Godwin Road 5, NN17 4DS, Corby, Vereinigtes Königreich
- hello@riiroo.com
- riiroo.com
4.3
Hervorragend
5654 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service
Great customer service. Very friendly and helpful. Thank you
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi,
Thank you so much for your lovely review. We’re delighted to hear you found our team friendly and helpful — great customer service is always what we aim for.
We really appreciate you taking the time to share your experience.
- The RiiRoo Team.
Excellent product
Excellent product, better than expected for the money. Great customer service. Thank you Kayleigh.
Would definitely buy from you this company again.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Alastair,
Thank you so much for your fantastic review. We’re delighted to hear the product exceeded your expectations and that you felt it was great value for money.
It’s also wonderful to know you were happy with the customer service — your kind words mean a lot, and I’ll be sure to pass them on to Kayleigh.
We truly appreciate your support and look forward to welcoming you back again in the future.
- The RiiRoo Team.
Terrible Customer Service and Lack of Support
I purchased a car from Riiroo 8 months ago, only to find that the rear lights stopped working completely after 6 months, and now the left headlight is dead. The warranty offered was just 6 months, which seems inadequate for a product of this nature.
I opened a case via their website 3 weeks ago, but I’ve yet to receive any response. The level of customer service I’ve experienced is shockingly poor – it’s as if they don’t care at all. This is very similar to my experience with Temu, despite Riiroo being based in the UK, where you'd expect better standards.
I understand products may have issues, but offering no support, charging a fortune for repairs, and failing to provide a reasonable warranty (especially under 1 year) is unacceptable. I would not recommend buying from Riiroo unless you enjoy paying for products without any reliable after-sales service.
1. April 2025
Bewertung ohne vorherige Einladung
I bought a 12 v Aston Martin electric…
I bought a 12 v Aston Martin electric car for my 3 year old. I was skeptical at the low price under order ***072 but to my suprise the car is absolutely epic. I then decided that I wanted the parent control so I reached out and they replied very quickly and agreed to send a remote out separately. Great customer service, very happy little boy too!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Gaz,
Thank you so much for taking the time to share this — we really appreciate it!
We’re so pleased to hear the 12V Aston Martin exceeded your expectations, especially after being unsure at first. It’s brilliant to know your little boy is loving it — that’s exactly what we aim for!
I’m also glad we could get the parent remote sorted for you quickly. Thank you for your kind words about our customer service, it genuinely means a lot to the team.
We hope your little one enjoys many more epic drives!
- The RiiRoo Team
Such an amazing little motorbike
Such an amazing little motorbike. A great buy and my son loves it
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Sara,
Thank you so much for your lovely review!
We’re thrilled to hear your son loves his new motorbike — that’s exactly what we love to hear. We hope he has lots of fun adventures with it!
- The RiiRoo Team
24V tractor
We bought a 24v tractor from RiiRoo for our little girl and it’s been brilliant. The build quality is excellent and it’s very powerful for a kids’ ride-on she absolutely loves it.
It was easy to set up and has been in non stop use since Christmas Day !
RiiRoo are a great company with quality products. Highly recommended.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello David,
Thank you so much for your fantastic review!
We’re absolutely delighted to hear your little girl is loving her 24V tractor — it sounds like it’s been put to good use since Christmas Day! We’re so pleased you’re happy with the build quality and power too.
Your recommendation really means a lot to us. Thank you again for your support!
- The RiiRoo Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Quick response and great service
I had an issue and contacted RiiRoo by email. Kayleigh and Ashley got back to me really quickly and were extremely helpful throughout.
The response time was fast, everything was explained clearly, and the issue was resolved without any hassle. I’m a very happy customer and will definitely be returning in the future. Great service all round! 👏
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Ava,
Thank you so much for your amazing review!
We’re so pleased to hear you were happy with the support you received and that everything was resolved quickly and clearly for you. Providing straightforward, hassle-free service is exactly what we aim for, so your feedback really means a lot.
We truly appreciate your kind words and look forward to welcoming you back in the future!
- The RiiRoo Team
AVOID
Terrible company returned a bike after nearly a month of messages they are refusing a refund on a bike i had professionally checked as not being fit for purpose as we are now on to small claims court AVOID
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Kezza,
We’re sorry to read your review and would like to clarify the situation.
When the bike was returned to us, it was inspected by our technician. The only issue identified was that the chain had come off. There were no mechanical faults found with the bike itself. The chain was refitted correctly, the bike was tested, and it was confirmed to be fully working.
The item was also returned to us in a used and muddy condition. A chain coming off is not considered a manufacturing fault and is most commonly caused by chain tension or alignment during use, rather than a defect with the bike.
Once repaired and confirmed working, the bike was sent back to you. We understand you have since refused delivery and are requesting a full refund. As previously explained, we offered a refund minus deductions for usage and return costs, in line with our returns policy, as no manufacturing fault was found.
We always aim to resolve matters fairly and in accordance with consumer regulations, and we remain open to resolving this directly.
- The RiiRoo Team
The worst customer service I have ever…
The worst customer service I have ever experienced. Major issues with communication, delivery and return.
7. Februar 2026
Bewertung ohne vorherige Einladung
Buy right, Buy once.
We have bought small ride ons from this company before, so decided to go with them again for our grandsons surprise. We bought the 24V tractor with trailer and wow, the design, quality and overall feel is outstanding! It is worth noting that their Customer service is as good as their products. Don't go cheap and buy other make products, buy right buy once. These guys are the real deal. Thank you!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your kind words, Marcus.
We’re absolutely delighted to hear how much you and your grandson love the 24V tractor with trailer, and it really means a lot that you chose to come back to us again. It’s great to know the design, quality, and overall feel stood out — and your comments about our customer service are genuinely appreciated by the whole team.
Thank you for taking the time to leave such a thoughtful review and for recommending us to others. It truly makes what we do worthwhile.
- The RiiRoo Team.
Quick service and reliable
Quick service and reliable. Can’t complain about it at all.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your feedback, Mohammed.
We’re really pleased to hear you found our service quick and reliable. Your support is much appreciated, and we’re glad we could deliver a positive experience.
- The RiiRoo Team.
Nice service
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your feedback, Rohola.
We’re pleased to hear you were happy with the service and really appreciate you taking the time to leave a review.
- The RiiRoo Team.
12V Fire engine
My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote control is brilliant for when he decides to stop and "put out a fire" I can keep us moving by taking control .
All in all an absolutely amazing product. Everyone in our village who sees him out riding always comments how good it looks
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your lovely review, Lee.
We’re absolutely delighted to hear how much your son loves his 12V Fire Engine — it sounds like he’s having an amazing time with it. The lights, sounds, and remote control really do make it extra special, and we love the image of him stopping to “put out fires” while you keep things moving.
It’s also great to hear how many compliments it’s getting when he’s out and about — that really means a lot to us. Thank you for choosing RiiRoo and for taking the time to share such a detailed and positive experience.
- The RiiRoo Team.
Very easy process great customer service
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your feedback, Barry.
We’re really pleased to hear you found the process easy and our customer service great. We truly appreciate you taking the time to leave a review.
- The RiiRoo Team.
Car received yesteday -DOES NOT WORK - NO CONTACT NUMBER
Car received yesteday. Paid for assembly. Car turns on but doesnt start. No remote, no personalised plates, no instructions, NO CHARGER shipped with the car. Spent nearly £700 on a blue range rover car that doesnt work! NO PHONE NUMBER. LIVE CHAT DOEST WORK. NO ONE RESPONDING TO MY EMAILS. DO NOT RECOMMEND.
I found now that is the pedal switch.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Claire,
We’re very sorry to read your review and understand how frustrating this must have felt at the time.
We have looked into this and can see the matter has since been resolved via email. As advised, we operate with a response time of up to 24 hours, and we can confirm that all required parts — including the replacement for the pedal switch — have now been sent.
We’re pleased this has been addressed and that a solution is in place. If there is anything further you need, please do reach out and we will be happy to assist.
- The RiiRoo Team
Don’t trust them
I’m absolutely fuming ! I ordered a Audi r8 before Christmas came faulty still waiting on a refund or the car swapped considering it came covered in oil and battery leaking and trying to contact them they take days to get back to you and still don’t do anything about it make sure u look into company’s before trusting them
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello,
We’re very sorry to read how frustrated you’re feeling and we’d like to clarify the situation.
We have looked into your case and can confirm that a collection was arranged for 6th February 2026 so the vehicle could be returned and the matter resolved. Unfortunately, the collection was unsuccessful as no one was home at the time.
We absolutely understand how disappointing this situation has been, and we did take steps to move things forward. However, the missed collection has unfortunately delayed the process, which was outside of our control.
We remain committed to resolving this for you and are more than happy to rearrange the collection at a suitable time so we can bring this to a conclusion as quickly as possible.
- The RiiRoo Team
I have brought from Riiroo before and…
I have brought from Riiroo before and have received great customer service every time! Really trusted company and great quality products. Will definitely return for future purchases
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your kind review, Chloe.
We’re really pleased to hear you’ve had consistently great experiences with our customer service and products. It means a lot to us to be a company you trust, and we’re so grateful for your continued support.
We look forward to helping you again in the future.
- The RiiRoo Team
This issue has been ongoing since…
This issue has been ongoing since Christmas. I am still waiting for a full refund for a faulty quad that I received. The company has had the item returned for over 10 working days and is still delaying the refund. I have never experienced customer service like this before. Very disappointing experience — I would advise others to be cautious before ordering from this company.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Perfect motorbikes
Second motorbike iv bought from here very fast delivery, happy with them and there communication 🌟
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your lovely review, Jade.
We’re so pleased to hear this is your second motorbike from us and that you’re happy with the fast delivery and our communication. Your continued support really does mean a lot to us.
We hope you enjoy the motorbike, and we look forward to helping you again in the future.
- The RiiRoo Team.
Absolute brilliant service little issue…
Absolute brilliant service little issue with order but problem solved straight away thank you to the riiroo team amazing service 5 stars from me
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Joe,
Thank you so much for your fantastic review.
We’re really pleased to hear that the issue with your order was resolved quickly and that you were happy with the service you received. Your kind words and 5-star rating mean a lot to the whole team.
Thank you again for your support.
- The RiiRoo Team.
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