Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... Mehr ansehen
Unternehmen hat geantwortet
ribboncheckup.com
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Das sagen Bewerter
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... Mehr ansehen
Unternehmen hat geantwortet
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Mehr ansehen
Unternehmen hat geantwortet
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Terrible customer support, shady business
Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money and do it discreetly—no communication, no newsletters, no updates. They’ll do everything to make this subscription go unnoticed. Don’t trust them! They refused my request for refund. I’ve already filed a fraud complaint with Chase.
I suggest - stay away!
Ribbon checkup keep your ai gen comment to yourself, don’t sugar coat your shady unprofessional attitude. I don’t want to hear from you ever in my life. I’m here to warn others!!!!!
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Mor,
We’re sorry to hear that you’re unhappy with your experience and understand your frustration regarding the subscription and billing.
The membership terms and recurring billing details are displayed during checkout, and a confirmation email is sent when a membership charge is processed. We understand, however, that you may not have realized the membership was active.
We appreciate you taking the time to share your feedback. Your concerns have been noted and will be shared with our team as we continue working to improve the customer experience.
Kind regards,
Ribbon Checkup Support
Charged 3 times a month nearly a year…
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel.
Ridiculous service offered - ai is all you get and it is not good.
Ribbon’s response below ( here on Trustpilot) is no help and the link leads to a loop of frustrating nothing.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Patricia,
We’re sorry to hear about your experience and understand your frustration regarding the charges and difficulty reaching our support team.
Due to privacy regulations and security protocols, customers are required to cancel health-monitoring subscriptions through our self-service cancellation portal. You can access it here:
http://support.ribboncheckup.com/
We apologize for the inconvenience you experienced and appreciate you sharing your feedback. We’ll pass your concerns along to our team as we continue working to improve the customer experience.
Kind regards,
Ribbon Checkup Support
This was to be a one time purchase
This was to be a one time purchase, and not recurring. Ribbon obviously is somewhat of a scam company. I received the product, but now they are no longer in the U.S., so I have no way of calling or going online to cancel the ongoing monthly $19.99 charges for life. Their listed number is no longer in service, as is their email address. I ended up going through AMEX to put a block on my account, so that any future monthly charges from them from today on will be blocked. I found out from AMEX that I am not their only customer who has called over this matter.
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Julie,
We’re sorry for the frustration and inconvenience you’ve experienced.
The membership and recurring billing terms are displayed on the order page at the time of purchase. We understand your concerns and apologize for the difficulty you experienced with the cancellation process.
Due to privacy regulations and security protocols, we are not permitted to cancel health-monitoring subscriptions on behalf of users. You can cancel your subscription directly through our cancellation portal here:
http://support.ribboncheckup.com/
Simply enter the email address associated with your account to complete the cancellation.
Kind regards,
Ribbon Checkup Support
I want to cancel my subscription.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Bob,
We’re sorry to hear you’d like to cancel your subscription.
Due to privacy regulations and security protocols, we’re not permitted to cancel health-monitoring subscriptions on behalf of users. You can cancel your subscription directly through our cancellation portal here:
http://support.ribboncheckup.com/
Simply enter the email address associated with your account, and you can complete the cancellation process.
Kind regards,
Ribbon Checkup Support
Very unhappy
Very unhappy. Theyve been charging my card for MONTHS. (When it was supposed to be a one time service). There is no customer service support number. Which i think if a company has the right to take money from someones bank account they absolutely, by law should have a phone number to call. Instead i was directed to go this route and leave a negative review because they would respond quickly.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Fred,
I'm very sorry to hear about your experience, and I understand how frustrating unexpected charges can be.
We sincerely apologize that we do not currently offer phone support. If you could please email **[support@ribboncheckup.com](mailto:support@ribboncheckup.com)** with the email address associated with your account, our support team will review your account, investigate the charges, and provide a detailed explanation of your billing history. We'll do our best to assist you and address your concerns as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to review your account.
Best regards,
Ribbon Customer Support Team
No Way to Cancel - so be careful!!
I was given a Ribbon kit as a gift but didn't use it for 8 months. It's fine, but I don't need it - but they make it nearly impossible to cancel. You are obliged to do it electronically but I've spent hours trying to login on the portal with no luck. "Customer Service" is an AI bot that has had my message for over 30 minutes now with no response. Don't buy this unless you want it for life.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi there,
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We sincerely apologize for the difficulty you encountered when trying to cancel your subscription. That is not the experience we want our customers to have. If you continue to experience issues with the self-service portal, please contact us at **[support@ribboncheckup.com](mailto:support@ribboncheckup.com)**, and our team will be happy to review your account and assist you further.
Your feedback is important to us, and we appreciate the opportunity to improve our service.
Best regards,
Ribbon Customer Support Team
Scam - kept charging me for nothing without authorization
Scam! They sent a product once - some stripe that cost pennies, and kept charging me for months for “subscription to their website” without my knowledge. Sneaky, dishonest, zero value, one loss. How companies like that allowed to operate? Scammers!
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Lana,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the subscription. The membership terms, including the recurring monthly fee, are presented during the checkout process before an order is completed. We recognize that your experience did not meet your expectations, and we appreciate your comments as they help us improve our communication and customer experience.
If you have any questions about your account or would like us to review it further, please contact us. We'd be happy to assist you.
Best regards,
Ribbon Customer Support Team
Deceptive Business Model: Beware of Hidden $20/Month Subscription Fees!
I purchased an $89 health test kit from Ribbon Checkup back in January, only to discover months later that they had quietly enrolled me in an unauthorized $20/month recurring subscription.
During checkout, the subscription details were deceptively hidden in subtext underneath a "FREE" label for app features. I used one test strip from the kit and had no idea I was being billed every month for a service I never requested or used.
When I contacted customer service to cancel and request a refund for these undisclosed charges, they refused to refund my money and ignored my requests to speak with a supervisor. I'm pretty sure it was an AI chatbot. To make matters worse, there is no login or cancellation option on their main website. Instead, you have to fight through a support chat just to be sent to an external link to cancel.
This is classic "negative-option billing" and a complete subscription trap. I have had to file a formal dispute with our credit card company that took about 30 minutes but got my money back the next day.
Do not buy from this company, total scam.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Kyle,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the subscription and the cancellation process. The membership terms, including the recurring monthly fee, are presented during checkout before an order is completed. However, we recognize that your experience did not meet your expectations, and we appreciate your comments as they help us identify opportunities to improve our communication and overall customer experience.
We're sorry we were unable to provide the resolution you were hoping for. If you have any additional questions or would like us to review your account further, please contact our support team. We're always happy to assist.
Best regards,
Ribbon Customer Support Team
Recurring Charges After Cancellation
I have repeatedly contacted Ribbon Checkup regarding my requests to cancel my subscription. They confirm the cancellation but continue to charge me monthly. Most recently, I reached out to Ribbon Checkup via their online chat, where they again confirmed the cancellation but declined to refund the charges incurred after the subscription was supposed to be cancelled.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi there,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating unexpected charges can be. If there has been any confusion regarding your cancellation, we'd be happy to review your account.
Please contact our support team with your account details, and we'll investigate the matter further. We appreciate your feedback and the opportunity to assist you.
Best regards,
Ribbon Customer Support Team
BEWARE of this company
BEWARE of this company. Once you purchase the test kit, they'll start charging you $19.99 every month. It's not something that is advertised by them and they claim it's CLEARLY marked during the check-out process but it's not. Just check out the other reviews complaining about the same issue. They will not refund you. This is arguably a predatory practice. They should rely on their product, not hiding the ball on the monthly fees where I imagine they make most of their money.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi John,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the subscription. The membership terms, including the recurring monthly fee, are presented during the checkout process before an order is completed. We recognize, however, that your experience did not meet your expectations, and we appreciate your comments as they help us identify opportunities to improve how we communicate this information.
We're sorry we were unable to provide the outcome you were hoping for.
Best regards,
Ribbon Customer Support Team
Second time trying this
Second time trying this. The email you gave me will not go through. It says it is an invalid email. And yes. I typed it in correctly. I've sent my request to your cloud response team three times. I'm pursuing legal action.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Christine,
We're sorry to hear you're having trouble contacting us and apologize for the frustration.
Our official support email is support@ribboncheckup.com, and it is working properly on our end. Please make sure you're sending your message from the email address registered to your Ribbon account, as this helps us locate your account and assist you more efficiently.
You can also reach us through our live chat, which is active and available to assist with your concerns.
If your request is to cancel your subscription, you can do so at any time through our secure self-service portal:
http://support.ribboncheckup.com/
If you continue to experience issues, please let us know, and we'll be happy to assist further.
Best regards,
Ribbon Customer Support Team
Horrible
Horrible, I was told it was cancelled and they kept charging me. Way to much effort to cancel, I highly recommend not using this service, they will keep taking your money.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Robert,
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We understand your concerns. For security and privacy reasons, subscription cancellations must be completed through our secure self-service portal. The process takes approximately one minute to complete by entering the email address associated with your account.
You can cancel your subscription here:
https://support.ribboncheckup.com/
We appreciate your feedback and will share it with our team as we continue working to improve our customer experience.
Best regards,
Ribbon Customer Support Team
Heavy Fraud - Avoid at All Cost
As other reviewers have shared. I purchased the test kit, and there was no explanation or authorization for monthly charges. No explanation on their site or confirmation emails- nothing. I caught the charges 6 months into it and tried to resolve it with customer support, but they declined. I canceled the subscription (again, which I never authorized or was informed about) through their site and received no notification or confirmation.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi J. Ryan,
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
To clarify, the Ribbon Checkup kit is a one-time purchase that includes a **30-day free trial** of the membership. After the trial ends, the **$19.99/month membership** begins automatically unless canceled before the trial expires. These membership details are presented on the checkout page prior to completing the purchase.
The membership provides access to services such as professional result scanning and interpretation, secure storage of your health records, one-click PDF sharing, and health support features.
If you've canceled your subscription through our secure portal, you can verify your cancellation status at any time by visiting:
https://support.ribboncheckup.com/
We appreciate your feedback and will share it with our team as we continue working to improve the customer experience.
Best regards,
Ribbon Customer Support Team
Charged nonstop with no way out
Charged nonstop with no way of deactivating this the website is gone so horribly frustrating to be charged when bills are already to high
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Dustine,
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
Ribbon Checkup is currently in the process of designing and developing new test kits, and further updates will be shared as they become available. Our live chat and email support teams remain active and are available to assist with any account or subscription concerns.
If you would like to cancel your subscription, you may do so at any time through our secure self-service portal:
https://support.ribboncheckup.com/
Simply enter the email address associated with your account. The cancellation process takes approximately one minute to complete.
Best regards,
Ribbon Customer Support Team
Hidden Fees
I was using the test strips, but was tricked into paying a $19.99 fee per month to use them. If you don't pay, you lose the ability to scan the strips on your phone. Other companies don't do that. I have two full boxes that will be thrown in the garbage.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Beth,
We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration this has caused.
To clarify, the test kit is a one-time purchase and includes a 30-day free trial of the Ribbon membership. After the trial ends, the membership automatically renews at **$19.99 per month** unless canceled. The membership supports key features such as scanning and interpretation of your test results, secure storage of your health records, and one-click PDF sharing with your healthcare provider or family members. These details are presented on the checkout page prior to completing the purchase.
We appreciate your feedback and will share it with our team as we continue working to improve the customer experience.
Kind regards,
Best regards,
Ribbon Customer Support Team
HELP !!
HELP !!! I have tried MANY, MANY times to stop this charging my card. How do I get free of this bogus, deceitful charging of my card !!! HELP.
CANCEL MY RIBBONCHECK NOW !!!!!!!!!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Nancy,
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
Please contact us through our live chat or email support so we can review your account and assist you further. If you'd like to cancel your subscription, you can also do so at any time by visiting:
https://support.ribboncheckup.com/
Simply enter the email address associated with your account, and the cancellation process takes approximately one minute to complete.
If you need help identifying the email address linked to your subscription, please let us know, and we'll be happy to assist.
Best regards,
Ribbon Customer Support Team
Extremely Deceptive
Extremely deceptive. After you buy the test strips (not cheap) they give you a month's free digital diagnostics then automatically start charging you $20/mo ....forever ... unless you cancel. That's not adequately disclosed on their website. Making matters worse, the strips are all but useless.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Richard,
We're sorry to hear that your experience did not meet your expectations.
The Ribbon Checkup Kit is a one-time purchase that includes a 30-day free trial of the Ribbon Checkup membership. After the trial ends, the membership automatically renews at **$19.99 per month** unless canceled. This information is presented during the checkout process and in the purchase terms.
The membership includes access to features such as test result scanning and interpretation, secure storage of your results, downloadable PDF reports, and continued access to your account.
If you no longer wish to continue your membership, you can cancel it at any time by visiting **https://support.ribboncheckup.com/**.
We appreciate your feedback and will continue working to improve the clarity of our subscription information and overall customer experience.
Best regards,
Ribbon Customer Support Team
Unauthorized recurring billing
Well I was satisfied in the beginning, but now looking back on my credit card statement I see I’ve been charged three times now for some reoccurring payment that I definitely don’t ever remember being notified about. When I visit the website there’s absolutely no place to login or to review any sort of billing information. As I’ve been reading other reviews on here, apparently they don’t even provide services in the United States anymore. So quite interesting I’m being charged for a service I cannot use. I would love to receive a refund, but I don’t know who to contact.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi John,
We're sorry to hear about your experience and understand your concerns.
The recurring $19.99 charge is for the Ribbon Checkup membership, which begins automatically after the included 30-day free trial unless canceled. The membership includes access to features such as test result scanning and interpretation, secure storage of your results, downloadable PDF reports, and continued access to your account.
If you no longer wish to continue your membership, you can cancel it at any time by visiting https://support.ribboncheckup.com/.
If you'd like us to review your account please email support@ribboncheckup.com using the email address associated with your order so we can locate your account and assist you further.
Best regards,
Ribbon Customer Support Team
These people are up to no good
These people are up to no good. I just realized for the last 6 months I've been getting charged 19.99 on my credit card. And, it seems as though there's a lot of other people are dealing with the same issue. Then when you put a review on here they give you some robotic reply about contacting them. I'm going to do better. Unfortunately for them, I have a lot of resources available to me but I will be employing immediately. I don't like being cheated and I don't like being hustled. I will literally spend thousands of dollars getting to the bottom of this. I am literally pissed. I am familiar with some of the Commerce laws, and the fact that they have charged me $19.99 a month and I have not received anything at all for this money, that is a pretty serious crime in the United States within itself. Do not do business with this company whatsoever.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Marcus,
We're sorry to hear about your experience and understand why you're upset.
The $19.99 monthly charge is for the Ribbon Checkup membership, which begins automatically after the included 30-day free trial unless canceled. The membership provides access to features such as test result scanning and interpretation, secure private result storage, downloadable PDF reports, and ongoing account access.
We'd like the opportunity to review your account and address your concerns. Please contact us at support@ribboncheckup.com using the email address associated with your order, and we'll be happy to check the charges and assist with cancellation if needed.
Thank you for taking the time to share your concerns.
Best regards,
Ribbon Customer Support Team
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I NEVER WAS TOLD OR READ REGULAR FONT STATING YOU WILL BE CHARGED 19.99 MONTHLY AFTER YOUR PURCHASE.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ribboncheckup.com
Hi Noa,
We're sorry to hear about your experience.
The Ribbon Checkup Kit is a one-time purchase that includes a 30-day free trial of our membership. After the trial ends, the membership automatically renews at **$19.99 per month** unless canceled. This information is disclosed during the checkout process and in the purchase terms.
The membership includes access to features such as test result scanning and interpretation, secure private storage of your results, downloadable PDF reports, and ongoing access to your account. It can be canceled at any time.
We sincerely apologize for any confusion regarding the membership and appreciate your feedback.
Best regards,
Ribbon Customer Support Team
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