Revel Systems Bewertungen 445

I do not recommend using Revel Systems. I was not informed that my monthly fee would be doubled, yet it was increased without notice. After canceling the service, I was still charged for an additional two months. The company is unreliable, significantly overpriced, and demonstrates predatory billing practices. These issues resulted unnecessary costs for my business, and my attempts to resolve the matter were ignored. There are more transparent and reliable POS solutions available, and I strongly advise others to consider alternatives to Revel.

This was our first experience of using a personal travel agent, and Andy Eccles did us proud. We travelled to Crete for some late Autumn sun, warmth and relaxation, and that's exactly what we got. All organised and executed without a hitch. The Travel Counsellors app worked really well and made it easy for Andy (Eccles) to keep us up to date with everything in one place.

We can no book free...only pay sites no free Explorer pass

Ottima esperienza ma secondo me mancano due attrazioni fondamentali: il Met e il Summit One Vanderbilt.

My experience with Revel Systems has been nothing but problems from start to finish.
• Onboarding was drawn out and confusing, with constant mistakes from my assigned salesperson and an unnecessarily complicated installation requiring excessive hardware.
• The platform itself is rigid, difficult to use, and far less intuitive than other POS systems I’ve used. Outages were frequent and left me unable to take credit card payments, including one support call that lasted over 3 hours before Revel admitted the router they sold me was outdated.
• Reporting is unreliable to the point of being unusable — I even had a $4 billion “loss” appear on my dashboard that Revel admitted they couldn’t fix, permanently damaging my data.
• Hardware replacement is slow and inefficient, often taking over a week just to get a needed part shipped, and the parts are overpriced and locked so they can only be purchased through Revel.
• When I tried to cancel, I discovered an auto-renewal clause I was never notified of or agreed to, which they used to justify an early termination fee. Even after submitting detailed proof of their service failures, they ignored my dispute and continued billing me for months after I clearly requested cancellation.

In short: Revel is unreliable, overpriced, and engages in predatory billing practices. They wasted my time, cost my business money, and ignored my attempts to resolve issues. There are far better POS options out there — I strongly recommend avoiding Revel.

AVOID AVOID AVOID!!!! Since Shfit4 have taken over Revel Systems Inc we have been slapped with so many charges. The latest one is a monthly fee per location for not using Shift 4's payment processor. Even though we are signed to the previous merchant that Revel approved! We now are in the hole for a further £8k per annum to this company. They are not moving and I am taking this to the CMA. We have been a loyal customer for over 7 years and this is how they treat us.

Revel has gone so far downhill over the years that its hard to put into words. They were fine when we started with them 11 years ago but they have been bought and sold twice since then. Shift4 now owns them and they overpaid tremendously for what they purchased. That has now driven up the cost of the system in every facet in an attempt to recoup their investment.

Revel will charge you for EVERYTHING. In addition to the POS terminal subscription charges (which they will raise on your any time they want), if you want them to hold your sales data for over 1 year on their servers, you have to pay an extra monthly fee. They also began charging a $195/year "Annual Platform Fee" just because they wanted to. If you use them for CC processing, they charge you for month-end billing. They charge you a PCI compliance fee even if you are PCI compliant. They will also increase your CC merchant processing from time to time. Just got an email yesterday saying they were raising processing fees to .30% +.16¢/transaction. This was the second bump in the last year where they had previously set it to .25% + .13¢. The next day I got an email saying the POS terminal fees were also increasing by 4% due to "Due to ongoing inflationary costs". You know what those inflationary costs are? It's Shift4 getting duped into buying this company for the price they did.

I haven't even spoke on how bad their CS and tech support is. It's all offshore based so it's hard to understand their accents at times. There is a also a disconnect between what customer service says and merchant processing says. One will tell you one thing while the other will tell you something else.

The bottom line is stay away. Do not use them as a POS solution and definitely don't use them for a CC processing solution. I've since switch to Korona which is wonderful. Can't speak highly enough about them especially when compared to Revel.

The list of grievances I have with Revel is to long to list. AVOID at all cost, as it will cost you a lot in $ and time and give you a major headache. Everything is always combative when trying to get customer support or an answer you get a continual run around. My monthly cost has gone from $130 AUD to around $500 AUD for no extra services, and the only explanation you get is in the terms and conditions we can charge whatever we want. They also make it really hard to cancel and get out. Be warned, stay away and theres plenty of better options out there. Also they're about to change their name to Shift4, so don't go for that either.

POS must stand for piece of sh*t
Their system is always crashing. Their help Center is actually a community of the people working against you. Every issue is 1-2 hours on the phone and they actually find ways to make your situation worse. It’s actually impressive how poorly they handle everything. They sent me the wrong card readers, helped us installed it for an hour and then they realized it was the wrong stuff. After that there was no going back and we didn’t have card readers for a week. They said they would overnight ship us what I needed but they didn’t have it in stock. So therefore I had to figure it out on my own. This happened during a week in which I had a sponsored event that had 35k put into it… in which I could not take in money. They did not care. Today my card readers randomly stopped working, they cannot figure it out so I have to pay for an IT company to come out and fix it. I’m done with this system as they simply do not care THAT WE RUN A BUSINESS AND THAT MEANS TAKING IN MONEY AS BUSINESSES DO.

As a long-term user since 2017, investing nearly $1,000 monthly into Revel Systems, I feel obligated to share my harrowing experience with others considering this service. What began as a promising partnership has devolved into a nightmare of deceptive practices, egregious service failures, and relentless financial demands.

Deceptive Contract Renewals: Revel Systems employs a disturbingly deceptive tactic to extend contracts. A seemingly innocuous popup, which appeared during routine operations, was actually a contract renewal trap. Clicking on this popup unwittingly locked us into an additional three-year term, with no clear prior communication or consent. This tactic was neither outlined in any formal discussion nor mentioned in any renewal documentation. It's a clever ruse that preys on busy businesses, assuming consent through continued use of their services.

Unresolved Service Issues: Throughout our contract, Revel Systems consistently failed to deliver the reliable service they promised. We encountered daily disruptions, particularly with the POS and card payment processing systems, which significantly impacted our operations and customer service. Despite numerous complaints and attempts at resolution, the issues persisted, costing us not only time but also our reputation and peace of mind.

Exorbitant Cancellation Fees: After years of enduring substandard service, I decided to switch providers, only to be met with a staggering demand for $7,000 in cancellation fees. This fee is based on the underhanded contract renewal I was tricked into, a detail never properly disclosed or agreed upon.

Comparison with Current Provider: Since moving to a new provider, the difference in service quality has been night and day. Our new system works flawlessly, offering the seamless integration and reliability that Revel Systems continually promised but never delivered.

I strongly advise anyone considering Revel Systems to look elsewhere. There are other POS providers who offer transparency and genuine customer support without hidden traps and unethical business practices. Do not find yourself trapped in a similar situation; it has been a costly and frustrating ordeal for us, one that we are still fighting to resolve.

Absolutely terrible. I worked for a reseller of possibly the worst POS system going. I actually left my role there because I couldn’t work with the system any longer.

If you are a client looking for a POS system I would say avoid, unless your network is perfect, and I mean absolutely perfect you will have syncing issues. The network usage from Revel is massive, I saw sites with excellent latency start dropping packets immediately after installation. Revel will refuse to help unless you have purchased the managed Cisco Meraki setup from them. The sync issues will cause card payments to drop almost every time, transactions will go missing, items will fail to print. They will blame you every time, even though your previous system would have work flawlessly.

Bad support, even working for a reseller we needed to ask Revel for support or assistance now and again. They didn’t like to help. One site went live and double checks were printing on both the bar and kitchen printers causing chaos for it took Revel a month to resolve this - But this was being chased on a near daily basis to get this done. Throughout that support case I spent at one point 3 hours on the phone trying to resolve it with them. You will speak with a first line support, who know next to nothing, they will troubleshoot things which do not need to be troubleshooted to make it look like they are helping, they will then take the case away and you will get a response blaming the network for the issues a few weeks later.

You think I’m joking… The network will get the blame for everything, genuinely they told me the reason why an item could not be transferred from one table to another was because of the network..? Like what were we doing physically moving the order across the airwaves..

AVOID, AVOID, AVOID. Do yourself a favour and take notice of all these bad reviews here.

Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we could discuss the terms of my new contract, so why did they sent someone to renew my contract if it could be renewed on a pop up. Also. Revel is very detailed, every time you make a change, they send you a docusign to agree to the change, every time I renewed my contract, I received an email with a docusign contract that I had to sign. And now, since I told them I cancelled, all of a sudden I am on a 3 year contract that I never agreed to.
So be VERY careful with them if you plan to leave them, as they will become vicious and awful.

Avoid!! Won't let you cancel, contract automatically renewed every 1st of January for another 12 months, so if you want to cances still have to may every month untill end of contract. Thieves!!!!

I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS.

The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

RUN! DO NOT WALK! This company is a complete fraud. Not only are their services absolutely terrible, outdated and unreliable, they will charge you fees for literally not having the service. I wouldn’t recommend this service or company to anyone, even if it was the last company on earth. They have been the absolute worse company to “work with”—even though I am not even on their platform. They are frauds and LAWSUITS are waiting to happen. They would promise that their systems are capable of handling rollouts with our franchise BUT that is otherwise proven. Such a HUGE mess and they would just keep charging fees, regardless that their system isn’t even capable of handling a children’s lemonade stand, let alone a store. Pathetic.

I’d give them negative 5 stars if I could. STEER CLEAR!!! RUN to the nearest EXIT. SAVE YOURSELF.

One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. Nothing. I only found out when I went to cancel the service and now am on the hook for thousands of $$. Please everyone, let me know where to sign up for the class-action lawsuit.

Ever since I switched to Revel Advantage my business life has become more complicated.
Missing deposits, Adyen dashboard displaying inaccurate information.
You can't even contact Adyen as Revel is the gatekeeper and they do not respond to legitimate concerns. They say "very sorry about your experience" quite a lot but do nothing about it.

When I ask to escalate my concerns they tell you what you want to hear then "leave you hanging." by not responding or answering your direct question.

I have been in business for 25 years and I have never had the poor customer service and amateurish product that I have experienced with Revel Advantage and Adyen. I am counting the days until my contract with Revel expires.

I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

STEER CLEAR!! Lost orders, painful user experience, horrendous reporting, over billing, failed credit card processing daily, random system reboots required daily during store hours, incompatible with loyalty program. The list goes on and on. The one thing I will admit is that they are good at getting foolish executives to buy their lies.
Whatever you think you are getting with Revel, please think again!!

Revel = Overpriced dishonest and corrupt. Its terrible that a company can operate in this day and age with such dishonesty - from hiding costs, failing to supply agreements yet embedding them in a url link in the fine print to obscure it, Order forms that order monthly subscriptions then you find out it has a three year term that was never disclosed, sales men that tell you to contact their providers of equipment to get a price, sales men that lie and wont stand by their own word. Then you have the 15k cancellation fee for the 3 year contract you were never advised you had. Customer service teams that don't communicate and pass you off to each other to further yet obscure you from getting any value. A disgraceful company, shame the software is ok, they are now just a greedy corporation with no appreciation or view of their customers. With this company they customer is always wrong and they will tell you so.