Extremely Disappointing Experience
★☆☆☆☆ Extremely Disappointing Experience
I rarely leave negative reviews, but this experience deserves one.
I purchased a VPS because the Looking Glass showed an IP range that matched my needs. After payment, I was assigned an IP from a completely different range. I immediately requested a cancellation since the service no longer met the purpose for which I purchased it.
At first, the refund was issued only as account credit. After I requested a refund to my original payment method, I was told I had to complete a video call and show my passport just to receive a refund of $3.
I asked a simple question: Why is such an intrusive verification necessary for a $3 refund? Is there any alternative?
Instead of answering my question, support stopped responding. It has now been several days with complete silence.
The issue is not the amount of money. The issue is the way customers are treated. Requiring sensitive personal documents and a live video call for such a tiny refund, then ignoring the customer for days, is extremely frustrating and unprofessional.
A company that asks customers to trust it with personal data should first demonstrate responsive and respectful customer support. Unfortunately, that was not my experience.
Based on my experience, I cannot recommend this provider.