Retails.ro - Bad experience!
I had a very poor experience with retails.ro.
I placed an order on 27 April 2026 and paid 379 lei through Revolut/card. After repeated requests, the seller cancelled the order on 13 May, but the payment remained marked as Completed in Revolut and I was not provided with clear proof that a refund had been initiated.
Revolut confirmed that they could not see a refund initiated at that point. I repeatedly asked retails.ro for proper refund proof, such as reference number or confirmation from their payment processor. Instead, I received vague replies such as “the money left from our side,” but no verifiable transaction proof.
When I filed complaints with the Romanian Police and ANPC, their tone became unprofessional and they started mentioning police, court, damages, and even personal details about their home address and minor child, despite the fact that I only asked for proof of refund for a cancelled order.
In my opinion, the issue was handled very poorly. A cancelled order should be refunded clearly through the original payment method, with proper proof if requested.
I would be very careful before ordering from them.