I’m extremely happy with Chris he was professional, friendly, and efficient from start to finish. He explained everything clearly, arrived on time, and completed a survey to a high standard. I would... Mehr ansehen
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Das sagen Bewerter
Early Days with System, but very helpful, Peter Leathwood answers all queries quickly and helped us get a fast install, from talking about system to install within 2 weeks, amazing work. Spoken to oth... Mehr ansehen
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Very poor after service support. I have spent days trying to contact them for support I still have some guttering hanging down from my roof, and have been unable to speak to anyone despite calling... Mehr ansehen
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I wanted to have a solar system installed by Rest UK as they have good reviews. Unfortunately I had to pull out of the arrangement due to some technical issue with my roof. I had to do a couple of bac... Mehr ansehen
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Unternehmensdetails
- Solarenergieunternehmen
- auch in
- Energieanlagen und -lösungen
- Finanzmakler
- Solarenergieanbieter
- Solartechnikanbieter
Vom Unternehmen geschrieben
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Kontaktinformationen
Elias House, Brymore Road, CT1 1HP, Canterbury, Vereinigtes Königreich
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4.2
Gut
768 Bewertungen
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Initial promise faded into poor communication, unresolved issues, and warranty evasion
We installed our solar and battery system with Rest UK back in 2020. At the time, their service was responsive, and because they promised a comprehensive 30-year warranty, I even recommended them to other people. Unfortunately, that initial good impression did not last.
While we did eventually sort out a few post-installation issues after the first six months, major problems persisted:
Unresolved Bird Caging: We paid for bird caging, but it was done incorrectly, allowing pigeons to nest and wake us up at 5 AM. After two years of trying to get Rest to fix it, we gave up and hired another company. When the new company came out, they found six dead pigeons trapped inside. Zero issues since then.
Safety Concerns: During an independent audit of our home by a registered electrician for unrelated work, several installation safety issues stemming from Rest's original setup were flagged.
Dead Batteries & Warranty Denial: After noticing my batteries were completely dead after only 6 years, I contacted Rest for support. Their response without even coming out to inspect was simply that the batteries were "over discharged" and not covered under warranty.
Account Control & App Access: To make matters worse, Rest set up the system app so that they are the admin, leaving me locked out as a standard end-user with no control over my own system. When I asked about this, their support team told me to "reset my password," completely missing the point.
Ghosted Support: The installation manager messaged in 2024 stopped responding entirely, and phone calls over the last six months have gone nowhere.
While they have some pleasant staff members, the reality is that once you’ve signed up and paid, they simply do not care. The current installation manager lacks customer orientation, and their 30-year warranty feels meaningless when they refuse to honor it or investigate hardware failures.
I initially left a glowing review early on because I was asked to do so while the rep was still responsive—I wish I could take that back. Save yourself the headache and look elsewhere.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi, we’re genuinely sorry to read about the difficulties you have experienced since your installation. The concerns you have raised regarding the bird protection, electrical safety, battery performance, system access and communication are serious and require a full senior review.
We do not want to debate the details of your case publicly or reach conclusions without reviewing the installation records and previous correspondence. We would like to investigate the battery diagnosis, clarify the applicable manufacturer and workmanship warranties, review the safety concerns raised by your electrician and ensure the correct system access is provided.
Please contact REST UK on 03305 202053 and ask for Michael Britcher, quoting your Trustpilot review, so I can ensure the case is escalated to the appropriate senior and technical teams.
REST UK remains committed to supporting its customers and finding a clear way forward where concerns remain unresolved.
Warm regards,
Michael Britcher
REST UK
03305 202053
They were very good at installing the…
They were very good at installing the solar panels. They were very polite and professional. Ahmed Shafiq did a great job.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Rajesh, thank you for your excellent review. We’re delighted that your solar panel installation was completed professionally and that the team were polite throughout. We’ll make sure Ahmed Shafiq receives your kind feedback. REST UK will remain here to support you and your system throughout its lifetime.
Warm regards,
The REST UK Team
Would reccomend
Ahmed was informative and communicative in the early stages of understanding the system, and responded fully to all queries.
Mickey, Tom and Habib did a fantastic job installing. Hard working lads.
System working near enough immediately.
Thanks all.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Toby, thank you for your recommendation. We’re delighted that Ahmed kept you fully informed and that Mickey, Tom and Habib delivered such a hardworking and professional installation. It’s especially pleasing that your solar system was working almost immediately. We’ll pass your thanks on to everyone involved and remain here to support you throughout the lifetime of your system.
Warm regards,
The REST UK Team
Arrived on time
Arrived on time, did the job quickly and thoroughly and took all the packaging.
The staff were polite and helpful.
I couldn't ask for a better experience.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Andrew, thank you for your fantastic review. We’re delighted that the team arrived on time, completed your solar installation quickly and thoroughly, and left everything clean and tidy. We truly appreciate your feedback and REST UK will remain here to support you and your system for many years to come.
Warm regards,
The REST UK Team
Excellent salesman, but very poor experience after signing
I initially had a very positive experience with REST. The salesman I dealt with was exceptional — very friendly, knowledgeable, professional and very good at his job. I was happy with the sales process and agreed to a contract.
However, the following day I found a far better deal elsewhere, so I decided to cancel the contract.
This is where my experience with REST became extremely disappointing.
The cancellation process was very poor, with almost no communication whatsoever. I repeatedly contacted the cancellations team and received automated replies saying that someone would contact me within 24–48 hours. Despite this, over a period of 19 days trying to get my deposit back, I never heard from anyone in the cancellations team.
Daryl was dealing with my refund, and despite chasing this, the refund took far longer than expected. Eventually, due to the lack of communication and failure to return my deposit, I had to go through my credit card provider to recover the money.
It's a real shame because the initial sales experience was excellent. Unfortunately, the experience after deciding to cancel was the complete opposite.
Thankfully, I found a much better deal before REST carried out the installation. Based on my experience with the cancellation and refund process, I would not recommend REST.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Jonathan,
Thank you for acknowledging the professional service you received during the initial sales process. I’m genuinely sorry that the communication and refund handling following your cancellation did not meet the same standard.
I completely understand how frustrating it must have been to spend 19 days seeking an update, particularly after receiving messages advising that someone would contact you within 24–48 hours. I’m also sorry that you ultimately felt it necessary to approach your card provider to recover the deposit.
I would like to review the cancellation timeline and communication personally, confirm the current position on your account and ensure that any remaining actions are brought to a proper conclusion. Please call REST UK on 03305 202 053 and ask to speak with me, or email info@rest-uk.com with your postcode and contract reference.
Kind regards,
Michael Britcher
Business Support Manager
03305 202 053
info@rest-uk.com
Where is our deposit refund? -edit now received
I informed Martin of Rest UK about previous issues I’d had with another installer, and he assured me their service would be different. We were told the office would contact us the next day to confirm our installation date, but no one contacted us for three days. After chasing again, we still received no communication for a further two days.
I cancelled the installation well within the 14‑day cooling‑off period (5 Days). Under the Consumer Contracts Regulations 2013, refunds must be issued within 14 days of cancellation. I requested the refund and provided my bank details. No refund was issued.
I have since spoken to several staff members. One, Michael, told me the refund was being processed, but as of today it has been over 21 days since cancellation and still no refund.
I have now issued a Letter Before Action and will be escalating the matter to HIES and my bank for an APP dispute investigation. Very poor communication and failure to meet legal refund obligations.
Update I have now received the refund.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Kgp, thank you for updating your review to confirm that the refund has now been received.
We are genuinely sorry for the delay, the communication gaps and the stress this caused. We recognise that customers should receive clear and timely updates throughout a cancellation and refund process, without needing to chase repeatedly. Your feedback has been taken seriously and will be used to improve how these cases are managed internally.
If you would like to discuss anything further, please call REST UK on 03305 202 053 and ask to speak with me.
Kind regards,
Michael Britcher
Business Support Manager
03305 202 053
info@rest-uk.com
Absolutely amazing team
Absolutely amazing team, very professional, trust worthy and really friendly. Answered all my questions quickly and simply without hesitation and put my mind at ease. Would recommend to everyone.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Michael, thank you so much for your fantastic review and recommendation. We’re delighted that the team were professional, trustworthy and friendly, and that they answered your questions clearly and helped put your mind at ease. Looking after our customers properly throughout the whole journey is extremely important to us. We hope you enjoy the long-term benefits of your system, and REST UK will continue to be here to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Alex conno george they are so…
Alex conno george they are so professional explain everything really helpful thank you guys for your lovely work I’m so happy with your work nice and tidy
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Salim, thank you very much for your brilliant review. We’re delighted that Alex, Conno and George explained everything clearly, were helpful and professional, and left the installation clean and tidy. We’ll be sure to pass your kind words on to them. It’s wonderful to hear how happy you are with their work, and REST UK will remain here to support you and your system throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Very positive experience
Very positive experience, professional and friendly and very responsive. We haven’t used any electricity from the grid and already exporting electricity to the grid in one day
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Ashley, thank you for sharing such a positive review. We’re delighted that you found the team professional, friendly and responsive. Hearing that you avoided using grid electricity and were already exporting energy after only one day is a fantastic start. We hope your system continues delivering excellent results, and REST UK will be here to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Brilliant guys
Brilliant guys, helpful and done tidy after installation.
Cheers
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Saeed, thank you very much for your kind review. We’re pleased that the installation team were helpful, completed the work to a high standard and left everything clean and tidy afterwards. We’ll make sure your feedback is shared with the team. We hope you enjoy the benefits of your solar system, and REST UK will continue to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Very happy with my installation from…
Very happy with my installation from the time I engaged with Ahmed for the sale side till the installation and post installation. Very professional. Plenty of support and information to guide you. Highly recommended
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Vellen, thank you so much for your detailed review and recommendation. We’re delighted that your experience was professional from your initial conversations with Ahmed through to the installation and post-installation support. Providing clear information and continuing guidance is exactly the standard we aim to deliver. We hope you enjoy the long-term benefits of your system, and REST UK will remain here to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Roof panel damage isn't being addressed but Install of actual panels good
UPDATE:
I still stand by the comments on the actual panel installations by the solar engineers...but a month on, aftercare has not been great. I have had to chase the office to get the paperwork and certificate they thought they'd already sent ( now teceived) More worrying is that the Ellus Scaffolding team who set up and took down the Scaffolding have badly damaged at least 4 roof tiles and are doing NOTHING to solve the issue. I have raised itcwith REST, who the Ellis Scaffolding team assure me are also responsible as they subcontract from them. I'd quite like just one of them to reach out as right now I'm looking at a 1k repair bill because of sloppy scaffolding dismantlement. This has nothing to do with the solar panel installers,who were very good. Buy there shoukd be someone with the overview and more people in customer services as just ignoring my messages is not fair. I doubt anyone will take responsibility for this or refund me. Sadly as tge cracked and snapped off roof tiles are right by roof veluxwindows the roof is no longer watertight and I have to get it repaired this month.
This was my first review: Good comms from sales rep.. The solar panels and associated Fox app was good quality. Most reassuring of all were solar engineers Alex, Terry and Riley who were very hardworking and knowledgeable and worked flat out. They were proactive and sorted out a tricky install effortlessly. One suggestion I have is that it should be easier to contact the office direct
This issue has been borne out by recent events and failures to respond to requests for repairs etc.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Cassandra, thank you for taking the time to leave such detailed and helpful feedback. We’re delighted that you were impressed with the whole process, the communication from your sales representative and the quality of the panels and monitoring app. Alex, Terry and Riley will be especially pleased to hear that their hard work, knowledge and proactive approach made a tricky installation feel effortless. We also appreciate your suggestion about making the office easier to contact and will share this internally. REST UK will continue to be here to support you and your system throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Solar panels
CJ, Tom & George helped us out. Really great, friendly people and carried out their work efficiently.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Gnanasooriyar, thank you very much for your lovely review. We’re delighted that CJ, Tom and George were friendly, efficient and provided such a positive installation experience. We’ll make sure your kind words are passed on to them. We hope you enjoy the benefits of your new solar system, and REST UK will remain here to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Rest uk solar panel and battery installation.
We had a number of quotes though Aaron from Rest uk was the only one who came to our house and talk to us upfront rather than leave us to work out what we needed ourselves. I was impressed that the lead time (because they use European panels) was within a couple of weeks and the delay was organising the scaffolding. We have panels on both sides of our roof and 2 5KwH duracell batteries. The installation team were fabulous.
We were shown the apps to download and how to use them and even after installation Aaron answered questions we had which was fabulous.
We have had to solar panels and batteries now for 5 months and it has transformed our energy use. I think they will be paid off in less than the 11 years predicted. With getting paid for excess electricity our energy bills for june and july was £18 total, an average of £9.
Would totally recommend Rest, they
answer all questions and don't disappear
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Laura, thank you for sharing such a thoughtful and detailed review. We’re delighted that Aaron took the time to visit, understand what you needed and continue answering your questions after installation, and that the installation team provided such a strong service. It is fantastic to hear how your panels and two Duracell batteries have transformed your energy use, with June and July electricity costs averaging only £9 per month after export payments. We truly appreciate your recommendation. REST UK will continue to be here to support you and your system throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
I had a very disappointing experience…
I had a very disappointing experience with Rest UK Solar.
Before my credit check was completed, Mr Anush asked me to transfer £1,000. I only transferred £250 on 16 July 2026. Unfortunately, my credit check was later declined.
Since then, I have been trying to get my £250 refunded. I have called the company many times, but nobody answers my calls. I have also sent three emails and have not received a single reply.
When I finally spoke to Ahmed, the representative who visited my home and gave the sales presentation, he said, "You were my customer, why did you speak to Anush?" I found this response very unprofessional because Anush was the person who contacted me regarding the credit check. I don't see how I could refuse to speak to another member of the same company.
Based on my experience, I feel the company has provided very poor customer service. I am still waiting for my £250 refund and have been ignored despite repeated attempts to contact them. I cannot recommend Rest UK Solar based on my experience.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Ghulal, we are very sorry to hear about the difficulties you experienced following the credit decision and your request for the £250 deposit to be returned.
You should not have needed to make repeated calls and send several emails simply to obtain a clear update. We also understand why the communication involving different members of the team added to your frustration. Your concerns deserve to be reviewed carefully against the account and payment records.
Please call REST UK on 03305 202 053 and ask to speak with me. I will arrange for the matter to be reviewed by the appropriate team and ensure that the current position and next steps are explained clearly.
Kind regards,
Michael Britcher
Business Support Manager
03305 202 053
info@rest-uk.com
Information was clear staff very…
Information was clear staff very helpful and l will recommend a friend
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi Tina, thank you very much for your 5-star review and recommendation. We’re delighted that the information was clear and that our staff were helpful throughout your experience. Your willingness to recommend REST UK to a friend means a great deal to the whole team. We hope you enjoy the long-term benefits of your system, and we will continue to be here to support you throughout its lifetime.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Fast installation and great…
Fast installation and great communication
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Mr Kabir,
Thank you for your great review! We're so pleased to hear you were happy with both the communication and the speed of the installation. We really appreciate your support and hope you enjoy the benefits of your new solar system! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
They were incredibly helpful from start…
They were incredibly helpful from start to finish, very informative about the panels and different options we could go for. Ash was great to chat to and broke everything down so that we understood clearly, couldn't be happier!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Mr Parker,
Thank you so much for your kind words! It was a pleasure helping you find the best option for your home. I'm really glad everything was explained clearly and that you felt supported throughout the process. Wishing you many years of savings from your new solar system! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Amazing service from beginning to end
Amazing service from beginning to end.
Clearly explained everything, answered all our questions and listened to us when we were unsure. Ash spent a lot of time with us at the start of our solar journey, never pushed us and really helped us make the best decisions.
After ordering the panels he regularly checked in with us and has always been there when we wanted any clarification. Brilliant service.
The engineers who fitted the panels were also amazing, punctual, polite and very helpful, they did a fantastic job. Thanks to everyone, we’d definitely recommend you to others.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Mr Brown,
Thank you so much for your lovely review! It was a pleasure helping you through your solar journey, and we're so pleased you felt supported every step of the way. I'll be sure to pass your kind words on to our installation team to, they'll really appreciate it. Thank you for your recommendation, and enjoy your new solar system! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
Very helpful rep and a fantastic…
Very helpful rep (Ash) and a fantastic experience. The representative carefully listened to our needs, where we were coming from, carefully checked if the system would actually be a worthwhile solution for us. Felt extremyl confident in the solution and explained exactly what would happen every step of the way. Even provided a breakdown of some of the expected results. Very pleased with the outcome, and happy to make my small contribution toward a greener planet.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there,
Thank you so much for your kind words! It was a pleasure helping you find the right solution for your home. I'm really glad you felt informed and confident throughout the process, and it's great to hear you're happy with the outcome. Thank you for trusting us, and welcome to the greener future! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
03305 202 053
info@rest-uk.com
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