I’m extremely happy with Chris he was professional, friendly, and efficient from start to finish. He explained everything clearly, arrived on time, and completed a survey to a high standard. I would... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Early Days with System, but very helpful, Peter Leathwood answers all queries quickly and helped us get a fast install, from talking about system to install within 2 weeks, amazing work. Spoken to oth... Mehr ansehen
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Very poor after service support. I have spent days trying to contact them for support I still have some guttering hanging down from my roof, and have been unable to speak to anyone despite calling... Mehr ansehen
Unternehmen hat geantwortet
I wanted to have a solar system installed by Rest UK as they have good reviews. Unfortunately I had to pull out of the arrangement due to some technical issue with my roof. I had to do a couple of bac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Solarenergieunternehmen
- auch in
- Energieanlagen und -lösungen
- Finanzmakler
- Solarenergieanbieter
- Solartechnikanbieter
Vom Unternehmen geschrieben
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Kontaktinformationen
Elias House, Brymore Road, CT1 1HP, Canterbury, Vereinigtes Königreich
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4.2
Gut
768 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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I would avoid REST at all costs Emails…
I would avoid REST at all costs Emails go unanswered my survey was incorrect a nightmare from start to finish. The installers were great but they were subcontracted.
15. Oktober 2025
Antwort von REST
Hi there Mr Ross,
Thank you for your feedback. We’re unsure where this review has come from, as we did everything possible to ensure you were happy as one of our customers. Please note that our standard email response time is 24–48 hours, which is in line with most companies. For any urgent matters, we always recommend calling the office directly so one of our customer service agents can deal with the issue promptly.
Our colleague Michael also reached out to you personally via WhatsApp to help resolve your enquiry once we received your email. Regarding the survey, we understand there was a small change to the original plan due to the number of panels that could be fitted. This was discussed and resolved with you on the day of installation to maintain our level of service and ensure your satisfaction.
In this case, the installation was completed by our specialist subcontracted team due to the specific requirements of your metal rafters, which needed a specialist fitting approach. You also had several roof obstructions, such as multiple flues and gables, which affected panel positioning and made your installation quite unique. This was by no means a straightforward job — in fact, many companies declined to take it on because of its complexity — but we delivered exactly what we promised.
Unfortunately, not all installations go completely smoothly, but we always work closely with homeowners to ensure full satisfaction upon completion, which was achieved in your case. We also agreed revised terms with you before proceeding, ensuring transparency at every stage.
We feel that a 1-star review may not fairly reflect the overall experience, as it seems to stem from one unanswered email — which may have gone into junk due to a technical issue. As you mentioned yourself, the installation team was excellent, the quality of the work was high, and we have proof of direct communication throughout. We’ve also attempted to call you on several occasions but have been unable to reach you.
If you’d still like to discuss anything further, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very satisfying service and with…
Very satisfying service and with representative Ahmed Shafiq explaining everything clearly
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Qamar,
Thank you for your kind feedback! We’re so pleased to hear you were happy with the service and that Ahmed was able to explain everything clearly. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The whole experience was exceptional
The whole experience was exceptional, from the appointment being booked by Charlotte.
Ahmed the senior surveyor, was polite & friendly he was really knowledgeable & took time to explain the best system for my home. Far more in depth & professionalism all round. I went for a Duracell system which Rest are platinum partners with and Eurener panels with additional warranties. Contact Ahmed for an appointment you won’t be disappointed.
Install on the day was all sorted by Hassan who project managed & answered all my questions regarding the actual install. Habib on the day was a diamond done a commendable job top quality & cleared up when finished whilst taking the time to show me how the system works.
Mike office staff was great on the back end sorting out all my paperwork. If you want to get in touch with Rest please do their head & shoulders above everyone as I had few quotes but wasn't satisfied with the quality.
Nasri
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Nasri,
Thank you ever so much for your wonderful and detailed review. We’re delighted to hear that every part of your experience — from Charlotte’s booking to Ahmed’s expertise, Hassan’s management, Habib’s installation work, and Mike’s support — was exceptional. We truly appreciate your kind words and are thrilled that you’re pleased with your new system and the service you received from our team.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Antwort von REST
Hi there Nazia,
Thank you for your kind words – we're really pleased to hear you were happy with our communication and service. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Installed a system but back up is non existent.
You installed a system but just left everything for the purchaser to try to sort out afterwards. Poor business ethics.
31. Juli 2025
Antwort von REST
Hi there Mr Hamilton,
We're sorry to hear that you feel let down. Prior to your review, we were unaware you were experiencing any issues, as we received no calls, emails, or messages from you outlining any concerns. Without proper communication, we unfortunately have no way of knowing there’s a problem.
Following your review, one of our administrators gave you a call to offer assistance. During that call, you asked us to ring you back at an agreed time. However, when we did try to call you back, there was no answer, and we’ve had no response from you since.
If you're still in need of help, we’re more than happy to support you – please contact us on 0333 012 9034 or email account@rest-uk.com and we’ll get things sorted as soon as possible.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
REST !!!! Absolutely appalling customer service…
Absolutely appalling customer service after they had been paid in full. Fitted panels to wrong side of the roof to save on costs of scaffolding, Said that there customer service team would get back within 24 - 48 hours, 2 weeks later and there's still no call. Text 5 times, phoned several times and nothing. They take the money and run !!!!!!! DISGUSTING COMPANY.
I raised a complaint with HIES and I was told I would have to wait a full year before they could step in and help, 1 year on (2026) and it has been proven that the system is not working correctly ! If Rest was a professional caring company, why did they not even send someone out to check it !!!!! BECAUSE THEY DONT CARE WHEN THEY HAVE YOUR MONEY. Wouldn't trust them to wire a plug !!!!
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Mr Ward,
After speaking with our dispute processor, HIES, they have confirmed that the system was installed exactly as per the signed contract and customer request. There were no issues raised at the time of installation — the concerns were only brought to our attention after the installation was completed. The location and type of system were fully agreed upon prior to works commencing.
We understand your frustration regarding communication delays and apologise if our response times did not meet your expectations. However, we want to clarify that the installation itself was completed in line with the agreed specifications and contractual obligations.
If you would like to discuss this further, please contact our customer care team directly so we can ensure any outstanding concerns are properly addressed.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
All good
All good, decent bunch of lads, all explained, very happy.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Peter,
Thanks for the great review! We're really glad to hear everything went well and that you were happy with the team. We’ll also be sure to pass on your kind words to the team! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Thank you to Habib and the whole team
Thank you to Habib and the whole team.
Very communicative and thorough throughout, did a really good job.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Crystal,
Thank you for your lovely feedback! We're so pleased to hear that Habib and the team took good care of you. Communication and quality are really important to us, so it's great to know you felt supported throughout. Thanks again for choosing Rest! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The Solar equipment was very good,the…
The Solar equipment was very good,the fitting was exceptional,However the engineers never cleaned up after themselves leaving a mess for us to sort out,and the planned day of the installation was not kept to,which meant i had to take additional days off work.
19. September 2025
Antwort von REST
Hi there Mr Charles,
Thank you for your honest feedback. We're really pleased to hear you were happy with the quality of the solar equipment and the installation work. That said, we’re sorry to hear about the issues with the clean-up and the scheduling changes — that’s not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to help improve our service moving forward.
Thanks again for choosing Rest, and please don’t hesitate to reach out if there's anything we can assist with.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Thank you Hasan and Habib…
Had reach REST for some advice post installation. Habib and Hasan were very helpful.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there,
Thank you for your kind words! We're so glad Hassan and Habib were able to help you. We're always here if you need anything post-installation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Really good sales guy
Really good sales guy, survey and installer. Had some issues with the survey not being properly sent to the installer but the final product is superb and great value for money.
19. August 2025
Antwort von REST
Hi there Andrew,
Thank you for your feedback! We're really glad to hear you’re happy with the final product and found it great value for money. We appreciate you pointing out the issue with the survey — we'll make sure to improve our internal communication. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very happy with my solar system from Rest
Very happy with my solar system from Rest. Great instalation . Product and help when required. I wouldn't hesitate to recommend this company
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Taylor,
Thank you so much for your kind words! We're really glad to hear you're happy with your solar system and the service you received. If you ever need anything in the future, we're just a call away.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very friendly good service
Insulation of the solar power and the batteries went very smooth guys that installed the system for me and they were very nice and plight they've shown me how what was needed and how the system worked I also spoke to the secretary whose giving me the information that I needed which are also made payment through with her great help and very plight
16. September 2025
Antwort von REST
Hi there Mr Hassan,
Thank you so much for your kind words! We're glad to hear the installation went smoothly and that our team was helpful and polite throughout the process. We truly appreciate your support and are always here if you need anything in the future.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Terrible experience
after not satisfied ( to say the least) costumer service and overpriced offer I've refused to do business with Rest. After leaving 1* review (way to much) I've received phone call from Rest employee, that man tried to convince me to remove my review. And dropped price from 11k to 8k. I said - I'm still not interested. Then Rest employee started shouting on me! If you want "thrills" for your money - by all means - they are the right company for you
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Dear Antanas Jogminas,
We are once again responding to your latest review—your third—after the previous two were removed by Trustpilot for breaching their guidelines regarding authenticity and transparency.
As we've stated before, we have no record of any customer named 'Antanas Jogminas' in our system, nor have we found any matching contact or quotation details in our database. We are confident you are confusing us with another company.
To address your latest claims:
No member of our team has contacted you regarding a review removal or to renegotiate pricing—especially as we have no customer record under your name.
We categorically deny any instance of an employee shouting at you. We take allegations of aggressive behavior very seriously, but again, we cannot investigate something that, to our knowledge, did not happen and involves someone we have never done business with.
The figures you mentioned (£11k and £8k) do not correspond to any of our quotations or services currently or historically offered.
We are a professional company that welcomes genuine feedback from real customers. However, we will not tolerate false claims, fabricated interactions, or attempts to damage our reputation without cause.
If you believe you have been in contact with a company called "Rest," please double-check the business name and details. We are not the company you’re referring to, and continuing to misdirect reviews toward us is misleading and unfair.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I was really impressed with the way…
I was really impressed with the way REST UK handled everything from start to finish. The rep who came out was friendly, knowledgeable, and never once made me feel pressured into buying. He laid out all the options and showed me exactly how the system would work with my roof and usage. On the day of installation, the engineers were on time, worked efficiently, and explained each stage as they went along. The panels look fantastic, the Duracell battery is performing brilliantly, and the app makes it easy to track what’s going on. It’s reassuring to know I’ve got solid warranties backing everything too. Top service all round.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Rachel,
Thank you for the kind words! We're so pleased to hear that you felt supported and informed throughout the whole process. It's great to know the system — including the battery and app is working well for you. We’re proud to offer both quality products and a service you can rely on. Thanks again for choosing REST! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great service would highly recommend them
We had our solar system installed by REST UK and honestly, I wish we’d done it sooner. The whole experience was easy, stress-free, and very professional. The sales rep really knew his stuff and took the time to show us how the system would benefit our household specifically. On the day of install, the team were polite, efficient, and respectful of our home. They finished on time and left everything spotless. The app they provided is simple to use and makes it fun to track our savings. Really happy with the service.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there,
Thank you so much for your kind words — we're really glad to hear you had such a positive experience with our team! We noticed the 2-star rating and wondered if there was anything we could have done better to earn a full 5 stars. Your feedback means a lot to us, and we're always looking to improve. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Asked for quote for solar system
Update on my previous review - after awful costumer service and overpriced offer I've refused to do business with Rest. After leaving 1* review (way to much) I've received phone call from Rest, that man over today tried to convince me to remove my review. And dropped price from 11k to 8k so I'll just do it. I said - I'm still not interested. I said -"stop acting like a toddler, and for once listen what I'm saying". Then said man said "who the F** you think you are?! I know your address, I know where you live, I'll come to your house and I'll do things!" Incident reported to company directly (they don't seem to care) and Police. Please vote with your money and put those criminals out of business!
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there A.J,
We are once again responding to your latest review—your second—after the previous two were removed by Trustpilot for breaching their guidelines regarding authenticity and transparency.
As we've stated before, we have no record of any customer named 'A.J' in our system, nor have we found any matching contact or quotation details in our database. We are confident you are confusing us with another company.
To address your latest claims:
No member of our team has contacted you regarding a review removal or to renegotiate pricing—especially as we have no customer record under your name.
We categorically deny any instance of an employee shouting at you. We take allegations of aggressive behavior very seriously, but again, we cannot investigate something that, to our knowledge, did not happen and involves someone we have never done business with.
The figures you mentioned (£11k and £8k) do not correspond to any of our quotations or services currently or historically offered.
We are a professional company that welcomes genuine feedback from real customers. However, we will not tolerate false claims, fabricated interactions, or attempts to damage our reputation without cause.
If you believe you have been in contact with a company called "Rest," please double-check the business name and details. We are not the company you’re referring to, and continuing to misdirect reviews toward us is misleading and unfair.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Profesional approach and very helpful!
Profesional approach and very helpful!
Very respectful staff and good care while working on my property
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von REST
Hi there Mr Stanescu,
Thank you so much for your kind words! We're glad to hear you had a positive experience with our team. It means a lot to know you felt respected and well cared for—we always aim to provide professional and attentive service. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
They did what they said they would do…
They did what they said they would do and in the time frame they said. The install team were great and everything was explained. When they left everything was clean and tidy, I could not find any faults.
29. August 2025
Antwort von REST
Hi there,
Thank you for the great feedback! We're really pleased to hear everything went smoothly and that our team met your expectations. It's great to know you were happy with the installation and the clean-up—exactly what we aim for! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Antwort von REST
Hi there Mrs Khalida,
Thank you for the kind words! We're glad you're satisfied with the job and truly appreciate your trust in REST. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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