I used this company for the second time to service my wife's Gucci watch, which local jewellers seem unable to accommodate or charge extremely high prices for. My previous experience was 4 years ago a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
kept well informed during all the process. watch returned in very good condition repaired as required. 2nd time I have used this company I'm sure I will use again in the future.
I didn't realise how much I'd neglected my 28 year old Oris - no wonder it wasn't working and sat unused in a drawer! Jonathan laughed with me about it. Then he and his team did a fantastic job to... Mehr ansehen
RBP customer communications are excellent. But my advice would be to research the market before mailing your timepiece to them for “Free” quotation because if you fail to accept their high quotation... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Repairs by Post (Watch Repairs) is recognised as one of the UK's leading online watch repair centres, servicing thousands of watch repairs for hundreds of popular watch brands, holding the spotlight on google places and trust-pilot as one of the "go-to" sites for watch repairs and 5-star customer service. The Manchester-based watch repair and service centre offers accredited and independent repairs by all major watch brands including Rolex, Omega, Tag, Raymond Weil, Hublot, Tissot, Armani And Michael Kors. Repairs by Post provide an easy to use fast-track watch repairs with nationwide door-to-door pick-up and delivery. Visit their website for details.NDER N
Kontaktinformationen
Two Four Nine North, Lynnfield House, Church Street,, WA14 4DZ, Altrincham, Vereinigtes Königreich
- +44(0)161 293 6000
- info@repairsbypost.com
- repairsbypost.com
4.0
Gut
834 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
good watch
.final price as quote/ time returned as quote/ returned watch like new.
3. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Replacement glass for Braun watch
Needed a replacement glass and strap for my Braun watch, RBP did a great job and went the extra mile by replacing the case. The repaired watch was returned well packaged and looked like new. Good communication throughout and reasonably priced. The repair took 8 weeks but was fine given the result.
12. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
RBP returned my grandfathers 100 year…
RBP returned my grandfathers 100 year old silver pocket watch to life after being neglected for many years.
It is now working perfectly and looking great.
They did a great job on this special watch.
28. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your pocket watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Omega Watch Service
I had an Omega Watch serviced. Communication was excellent, all questions answered promptly and an update provided at each stage. Postage there and back was quick. The Watch was serviced professionally, also cheaper and quicker than my previous experience with the main dealer. I would thoroughly recommend Repairs By Post and will be using them again.
2. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Omega watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
A positive experience
My watch was returned in perfect working order and condition. It would have been nice to know what work was carried out but other than that this was a very positive experience.
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
A sound company
The service was really good and once received the quote was given, so I knew exactly what all the costs were. The repair was very prompt and I received regular updates on the progress, and the service included a new battery.
4. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Superb service from start to finish
Superb service from start to finish, my watch was securely, posted and tracked to them with their own free label. First class repair, first class price and kept informed of the whole process. I cannot recommend this service enough... Beyond 5 star! Thank you 'Repairs By Post' 👏👏👏
I haven't had any other watch repaired, they must have confused me with some other customer. My repair was faultless. 1st class. Recommended service.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Excellent service
Excellent service. Very helpful and friendly. Would highly recommend Competitively priced and skillful
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Garrard watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Repair to my Porsche Design…
Needed a repair to my Porsche Design watch which couldn't be performed locally. Was initially a bit nervous about sending my watch off in the post.
The whole business of sending, repairing and returning was controlled by Repairs by Post and was therefore straightforward for me.
During the process communication was excellent.
My watch has been repaired, I would definitely use R by P again in future.
16. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Porsche Design watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Great service
Great service! They were very understanding of my needs regarding my timepiece. The price of the work was fair and the quality great! Would definitely recommend and use again!
13. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Festina watch repair completed to my…
Festina watch repair completed to my satisfaction. It was returned very well packed. It did take nearly 2 months from start to finish for repairs to be completed which I thought was too long. I would recommend though.
6. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Festina watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
THEY USED TO BE GOOD!
I took my Omega De Ville watch to RBP for a new battery which was fitted within the hour - so far so good! An emailed receipt for the work failed to materialise despite assurances to the contrary. But after almost 35 years of faultless timekeeping the watch stopped within a short time. I emailed RBP several times who eventually promised to examine the watch and would provide a free shipping label but their rhetoric wasn't matched by facts. It took me many attempts before they finally emailed a 'link' to facilitate the return and to print a shipping label. When the email finally arrived it didn't include either a working 'link' nor the ability to print out a label. I complained about the poor service and like those before me I received a response intimating that extensive repairs may be needed. Having just been charged £50 to replace a tiny battery I was concerned what the cost of ‘extensive’ repairs would be! The question I ask myself is why would a high quality watch (Omega) which has worked faultlessly for over 35 years now need extensive and no doubt expensive repairs immediately after having its battery replaced! A 25% negative ratio from the last 21 reviews seems to be a high ratio and those reviews always seems to prompt the same response indicating that the customer is wrong! - really! - all of them? Anyway it’s not a problem any more - I popped open the back of the watch, blew on it and once again it’s a perfect timekeeper!! Incidentally the ‘other’ watch to which you refer is the SAME one - now who’s wrong?
Date of experience March 20,2023
21. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Mike
We are sorry you have declined for us to assess the issues with your watch and decided that a 1-star review is appropriate.
We have to explain both sides of a repair experience which is replied to, as this one is also.
We are aware that your watch worked fine for 10-days before the issues arose. Our customer service team have constantly contacted you and explained that the issue might not be the battery we fitted in your 35-year-old watch. But as explained on numerous occasions, we need the watch back to assess the issue. Which your are not allowing us.
We emailed your original invoice and guarantee claim the same day and sent a copy of your invoice when requested throughout your communication.
In addition, we even offered and sent a Freepost label for a watch that FREEPOST does not cover as you brought it in.
I am sorry you find it better to use Trustpilot for negative reviews than positive and pleased that your other watch we completed is still running fine since 2021.
Serviced my Omega Seamaster
Serviced my Omega Seamaster. Watch has come back working to spec and nicely polished. Good communications throughout and reasonably priced. Overall very pleased.
17. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Omega watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
REPAIRED MY 80 YEAR OLD WATCH
REPAIRED MY 80 YEAR OLD WATCH , DID THE JOB, NO PROBLEMS, GOOD COMMUNICATION .WOULD RECOMMEND.
14. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your watch repair to us, which you have recently experienced.
We look forward to your next repair.
Good reliable service and delivery
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 4-Star review of our online watch repair service and for sending your Omega pocket watch repair to us, which you have recently experienced.
We look forward to your next repair.
Flawless easy experience
Flawless easy experience. I sent my Citizen Skyhawk in for a service and was kept up to date every step of the process. If I had any questions, I always had a quick response by a member of the team. A full breakdown of work needed and timings were given. The watch came back serviced with a new glass and is looking and working as good as new.
10. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Citizen watch repair to us, which you have recently experienced.
We look forward to your next repair.
Kept well informed during the…
Kept well informed during the transaction and the quality of the repair was excellent thanks
9. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Raymond Weil watch repair to us, which you have recently experienced.
We look forward to your next repair.
Excellent Repairs …
Excellent service communication and the works highly recommend
21. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your watch repair to us, which you have recently experienced.
We look forward to your next repair.
First class service
From day one to the completion of my watch repair/service, I was kept updated and made aware of any issues.
Filling in the repair service form was straight forward and the relevant envelope arrived very swiftly. I was more than impressed with the repair and service and my watch looked first class considering my watch is 57 years old ( Purchased in Singapore in 1966 )
I would certainly recommend RBP to anyone who is considering a repair or service to their watch.
7. März 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Tudor watch repair to us, which you have recently experienced.
We look forward to your next repair.
No good if your watch is water resistant.
I’ve had my watch for 33 years and wear it continuously including showering and swimming. It’s been serviced and had battery replacements many times always by operators who guaranteed water resistance checks. I sent my watch to Repairs by Post as it had stopped and the battery needed to be changed. It was entirely water resistant when I sent it. They returned it several weeks later. Their invoice listed the work done, including battery replacement and water resistance checks. The watch was working when it was returned but after my first shower I noticed condensation under the glass, something that had never happened before. I advised Repairs by Post and they agreed to examine it. They then advised me that the watch required a vintage service at 3 times the cost of their original repair! Needless to say I requested they return the watch and refund the original payment. They did the former and refused the latter.
14. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Wayham, Thank you for your 1-star review, which allows others to see what and where our experience went wrong.
We are sorry your expectations for a completely free repair under guarantee were not to your liking.
Your watch arrived back under guarantee with the original battery still fully powered.
As we explained, Your 33-year old movement had issues outside the battery maintenance service we initially provided and was not covered under your guarantee and required an upgrade to a full service. We offered the upgraded estimate, but unfortunately, it was refused as you never accepted your watch required further work.
We hope to see your watch soon so we can complete a repair as required.
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