I used this company for the second time to service my wife's Gucci watch, which local jewellers seem unable to accommodate or charge extremely high prices for. My previous experience was 4 years ago a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
kept well informed during all the process. watch returned in very good condition repaired as required. 2nd time I have used this company I'm sure I will use again in the future.
I didn't realise how much I'd neglected my 28 year old Oris - no wonder it wasn't working and sat unused in a drawer! Jonathan laughed with me about it. Then he and his team did a fantastic job to... Mehr ansehen
RBP customer communications are excellent. But my advice would be to research the market before mailing your timepiece to them for “Free” quotation because if you fail to accept their high quotation... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Repairs by Post (Watch Repairs) is recognised as one of the UK's leading online watch repair centres, servicing thousands of watch repairs for hundreds of popular watch brands, holding the spotlight on google places and trust-pilot as one of the "go-to" sites for watch repairs and 5-star customer service. The Manchester-based watch repair and service centre offers accredited and independent repairs by all major watch brands including Rolex, Omega, Tag, Raymond Weil, Hublot, Tissot, Armani And Michael Kors. Repairs by Post provide an easy to use fast-track watch repairs with nationwide door-to-door pick-up and delivery. Visit their website for details.NDER N
Kontaktinformationen
Two Four Nine North, Lynnfield House, Church Street,, WA14 4DZ, Altrincham, Vereinigtes Königreich
- +44(0)161 293 6000
- info@repairsbypost.com
- repairsbypost.com
4.0
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I sent my omega watch repair for a…
I sent my omega watch repair for a battery change ,.After over a month I started getting concerned.I was informed that everything was good and then they said it is with omega? and needs more work ?.From £110 to £1000
So I asked them to return the watch which was a task in the end my watch was returned and the battery was replaced and the watch works fine at the cost of over £40.00.Moral of the story they don’t repair your watch they sent them away so if yo have a high end watch use the watch manufacturer not the middleman
25. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Bruce,
Thank you for your review and for sharing your concerns. We apologise for any confusion caused during your recent repair process.
Your 1970s vintage Omega watch required specialist attention that could not be provided in the UK. This necessitated sending it to Omega in Switzerland, which you authorised after we guided you on the expected costs. Upon receiving the official Omega estimate of over £1000, you decided to decline the work required. Such costs are not uncommon for rare vintage watches needing extensive work.
Upon your request, the estimate was declined, and the administration charge was paid by you.
We are pleased the watch is currently working, but we advise you not to rely on this, as the necessary repairs were not performed and it was the reason it was sent to us initially.
We are sorry that your expectations did not match your understanding. However, the service we provide to find a solution is far superior to any brand, even if the watch is with them or repaired by us. We understand your confusion and appreciate your feedback. We are always here to assist with any future needs.
Best regards,
The Repairs by Post Team
REPAIRS BY POST ⏱️⌚️
REPAIRS BY POST ⏱️⌚️
Had a Great Experience with Repairs by Post. They sent all the delivery requirements and gave an upfront assessment and costing. Communication was excellent throughout keeping me updated at every stage. My watch was returned as advised by tracked delivery with Royal Mail. My watch is ticking along nicely. Thank You. Would definitely recommend.
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Ian,
Thank you for your glowing 5-star review! We're thrilled to hear about your great experience with Repairs by Post.
Providing clear delivery requirements, upfront assessments, and excellent communication are all part of our commitment to exceptional service, especially for cherished Jaguar watches. We're delighted your watch is ticking along nicely and that our tracked delivery with Royal Mail met your expectations.
Your recommendation means the world to us. Should you need any further assistance with your timepieces, don't hesitate to reach out.
Warm regards,
Repairs by Post Team ⏱️⌚️
P.S. For anyone reading this, if your Jaguar watch needs a repair, we’re here to help! Visit our website for a hassle-free service.
Great service.
Very efficient service. Excellent communications throughout. The watch looks a million dollars and works better now than it ever has done before.
8. März 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Nick,
Thank you very much for your kind words! We're thrilled to hear that you're pleased with our repair service for your IWC timepiece. It's always our aim to provide efficient service and maintain excellent communication every step of the way.
We're delighted that your watch now looks as good as new and is performing better than ever. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out.
Warm regards,
Jonathan
www.repairsbypost.com
Watch Repaired to a very good standard
Received Quote and Watch repaired to a very good quality as per my estimate all within around a month start to finish. Not cheap.... but I would recommend and your repair is tracked through the whole process.
6. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Neal
Thank you for your review of Repairs By Post! We are delighted to hear that you were satisfied with the quality of the repair and the overall service. It's great to know that the repair met your expectations and that you found our tracking process reassuring. While we understand that our services may not be the cheapest, we strive to provide excellent value and quality. Your recommendation means a lot to us.
Best regards,
Sascha
Repairs By Post Team
Over all excellent service
I would give 5 stars but the initial delivery was a bit delayed although this was not their fault. I found the service excellent. you have to remember that a watch is incredibly complicated and an initial quote might prove insufficient once the technician gets into the task. You wouldn't fault a car mechanic for a similar process. In my case what seemed like a simple battery change turned into a full service. That's just the way it goes sometimes and ultimately I have a lovely usable watch back that was just junk in a drawer.
2. März 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear John,
Thank you for your positive review of our service at www.repairsbypost.com. We are delighted to hear that you found our service excellent, despite the initial delivery delay.
As you rightly pointed out, the intricate nature of watch repairs can sometimes lead to unforeseen complexities, similar to car repairs. We appreciate your understanding and patience in this regard. It's wonderful to know that your watch, once tucked away, is now back to its full glory and functionality.
Your feedback is invaluable to us, and we will continue to strive for excellence in our services.
Best regards,
Sascha
www.repairsbypost.com
Great service.
A very quick turn around on both of my watches and the communication from them was extremely good. I would definitely recommend them and use them again.
5. April 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Hi Andy,
Thank you for your wonderful review! We're delighted to hear that you were pleased with the quick turnaround and our communication throughout the repair process. Your recommendation means a lot to us, and we look forward to assisting you with any future watch repairs.
Best regards,
Sascha
Repairs by Post
Watch was just like new when returned
Watch was just like new when returned. Will use again. Just a great result.
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Thank you for your positive review, Derick! We're thrilled to hear that your Georg Jensen watch looks like new. We appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Sascha
Atrocious service and company
Atrocious service and company, avoid aviod aviod you have been warned. He quoted for my watch which I thought was slightly pricy but thought I wanted it repaired and it was cheaper than to replace it so I went ahead.
Then once they had it they wanted to charge me double what they quoted + the original quote so 3 times the original quote I could of brought a new watch of the same cheaper!!!
Again avoid.
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear valued customer,
We are sincerely sorry to hear about your disappointing experience with our service. This falls short of the high standards we strive to maintain at Repairs by Post. Your feedback is invaluable, and we take it seriously as we continuously aim to improve.
We apologise for any confusion or inconvenience caused by the discrepancy in pricing due to there being far more work than the initail assesmnet prior to being authorised to fully dismantle your watch to repair.
Our goal is always to provide transparent and competitive pricing for our valued customers. We understand your frustration and regret any miscommunication that may have occurred regarding the repair costs.
Additionally, we would like to clarify that the service we offer includes a 12-month guarantee to ensure the quality and longevity of the repair. We understand the importance of this assurance, especially when entrusting us with your treasured timepiece.
Furthermore, it's essential to note that our repair service often involves genuine parts and expertise sourced directly from the brand, ensuring the highest standard of craftsmanship. When comparing a replacement price, it's crucial to consider the value of the service and the quality of materials used. The difference in cost may reflect the superior quality and authenticity of our repairs compared to alternative options.
Please rest assured that we are reviewing our procedures to ensure such incidents are addressed and prevented in the future. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.
If you are willing, please reach out to our customer service team so we can discuss your concerns further and work towards a resolution. We are committed to restoring your trust in our services and hope to have the opportunity to serve you better in the future.
Thank you for bringing this matter to our attention.
Warm regards,
The Repairs by Post Team
Avoid like the plague!
What an absolute shower. I turned down an estimate that was over £100 dearer than a comparative and then received a rude, patronising email implying I couldn't afford to have the job done. It took 3 further emails to get them to agree to send my watch back - and then they charged £19 even though the original quote said it would be £9 for a return! Avoid like the plague!
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Mick,
Thank you for sharing your feedback regarding your experience with repairsbypost.com. We are genuinely sorry to hear about the inconvenience and frustration you encountered during the repair process.
We apologise if you felt our communication was rude or patronising; this was certainly not our intention, and often emails are misinterpreted.
Our aim is always to provide clear and respectful communication with all our customers. Regarding the estimate, we understand your concern about the pricing differential. We strive to offer competitive pricing while maintaining the quality of our service. However, we acknowledge that we may not always meet the budget expectations of every customer or match the work from other companies. We do price match and beat other like-for-like quotes when provided as requested.
Moving forward, we will make sure to check with our customers about their expected budget beforehand to ensure that our estimates align with their financial expectations. Additionally, we regret any confusion regarding the return shipping fee discrepancy. The lower charge is not for watches of your calibre to ensure that insurance is in place for return. We will review our pricing structure and ensure that all charges are communicated accurately and transparently.
Please know that customer satisfaction is of utmost importance to us, and we genuinely value your feedback as it helps us improve our services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Once again, we apologise for any inconvenience caused, and we hope to have the opportunity to restore your faith in our services in the future.
Very persistent despite being told I didn't want to proceed
I wanted the glass in my watch replaced and asked for a quote giving all the details requested except I could provide a photo at that time. In the space of a couple of days I had five emails and a text, despite telling the company after the first couple of emails that I wasn't going to proceed and not to contact me again.
Despite me not providing a photo the company emailed to say they could repair my watch followed by a further email to tell me the number on the case back was wrong (it wasn't). At the bottom of the email asking I that I send the watch to them for an estimate for the repair (which I repeat was simply for a new glass so I can't think why a quote couldn't be given for something that simple) it mentions if the estimate isn't acceptable the watch will be returned for a minimum fee of £9. So at least £9 to get my watch back. Having read other reviews on Trustpilot I will certainly be going elsewhere. The company may well be reputable and competent but I'm not prepared to risk it. I'll live with the scratched face.
Update. Repairs By Post in response to my posting say "We have not received any emails or other communication from you and would have discontinued communication as requested". This is not correct as I have a copy of my email dated 15th March at 14:39 saying "I have decided not to take this matter any further, thank you". Despite this I received further communications 0n the 16th and 19th March.
14. März 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Paul
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience caused during your interaction with our service.
We understand your frustration regarding the communication you received after expressing your decision not to proceed, But to make you aware, We have not received any emails or other communication from you and would have discontinued communication as requested.
Our aim is always to provide timely and helpful responses tailored to our customers' needs. It's regrettable to hear that we fell short of meeting your expectations in this regard.
Regarding the issue of providing a quote without a photo, we appreciate your feedback and understand the confusion this may have caused. We strive to be transparent and accommodating in our processes, and we will review our procedures to ensure clearer communication in similar situations moving forward.
We also acknowledge your concern regarding the minimum fee mentioned for the return of the watch. This fee covers the cost of handling and return shipping, and we apologise if this was not made clear initially, although it is readily available in al emails, during registration and in our FAQ's.
We will take your feedback into account to improve the clarity of our terms and conditions.
Furthermore, we appreciate you reaching out through this review platform. However, we want to clarify that we have not received any direct communication from you besides this review.
If there are any outstanding issues or if you would like to discuss this matter further, please don't hesitate to contact us directly. We are here to assist you in any way we can.
Thank you for bringing this to our attention.
Should you change your mind and not want to live with the scratch, then please do come back to us and genuinely receive the service the majority of positive reviewers receive.
RepairsByPost
Reading the reviews…
Everyone complained reading the reviews that the company changed hands last year, but it is the best experience for a watch repair anywhere I have had.
I was a little apprehensive, but after speaking to the team, I was reassured, plus, I knew my watch was covered by my insurance, just in case, But there was no need to worry.
They repaired my expensive Rolex, They received it the next day after I sent it using the Free post. From there, it was just a great experience. Communication was great throughout and reasonably priced.
I can say I trusted them 100%. I always read negative reviews, but, the negative reviews here do not reflect how good this actual company is and I applaud how good they are.
Well done Team.
Moses
22. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Moses,
Thank you so much for your glowing review! It's fantastic to hear that you had such a positive experience with us at Repairs By Post.
We understand that there might have been some apprehension, especially with the recent change in ownership, but we're delighted to have been able to reassure you and provide the excellent service you deserve.
We take great pride in our communication and the quality of our repairs, and it's wonderful to hear that you found both to be top-notch. Your trust means the world to us, and we're thrilled to have earned it.
Thank you for acknowledging that the negative reviews don't accurately reflect the exceptional service we strive to provide. We're dedicated to continuously improving and delivering the best possible experience to all our customers.
Once again, thank you for choosing Repairs By Post for your Rolex repair. We're here whenever you need us.
Best regards,
Sascha
Repairs By Post Team
www.repairsbypost.com
Just got my 1940’s watch back from…
Just got my 1940’s watch back from repairs by post.
It looks beautiful, almost new in the best possible way and it is keeping time for the first time since I bought it.
Only time will tell if it continues but I am very happy with this service and will recommend it to friends
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Nicola,
Thank you ever so much for your wonderful review! It's an absolute pleasure to hear that your 1940s watch has been restored to its former glory and is ticking away with newfound accuracy. Knowing that we've played a part in bringing joy to your timepiece truly warms our hearts. Should you ever need our services again or if any of your friends are seeking similar repairs, don't hesitate to reach out or pass along our details. Wishing you many more years of enjoyment with your beautifully restored watch!
Warm regards,
Sascha
www.repairsbypost.com
A 5 Star Service
I would like to take this opportunity to thank all involved with sorting my watch repair. From the initial conversation over the phone, I was reassured about the service and kept informed throughout the process. It also took less time than expected which was nice surprise. A truly 5 star experience and I highly recommend Repairs by Post to anyone.
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Tim,
Thank you ever so much for your kind words and glowing review! We're delighted to hear that your experience with Repairs by Post exceeded your expectations. Providing exceptional service and keeping our customers informed every step of the way are top priorities for us.
We're thrilled that we could not only meet but also surpass your expectations, and it's fantastic to hear that your watch repair was completed in a timely manner. Your recommendation means the world to us, and we look forward to serving you again in the future should you need any further assistance with your timepiece.
Warm regards,
Sascha
Repairs by Post
AVOID AT ALL COSTS
Sent my wife’s Rolex to them in February 2023, they repaired it and returned it to me in May with 1 year warranty . My wife only wore it a couple of times and said it was losing time. At the beginning of this month (Dec) I contacted them and told them of the issue. I sent it back and they came back to me saying the issue was caused by magnetism and there would be a charge to fix it. I refused this as far as I was concerned it was under warranty. I checked with another repair company and explained to them and they informed me magnetism would make the watch gain time and not lose time which was what was happening
I then heard nothing for couple of weeks and yesterday they emailed me and said as the company who done the original repair had gone into liquidation they could not honour the warranty but could fix it for a fee!
I asked them to return the watch they then said there would be an administration fee of £49.99. Had no choice so had to pay to get my watch back.
They should have informed me when I contacted them that the previous company had gone into administration .
AVOID AT ALL COSTS.
8. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear David,
I hope this message finds you well. My name is Sascha, and I am contacting you on behalf of the RepairsByPost.com team. Firstly, I sincerely apologise for the inconvenience and frustration you experienced with the recent service on your wife's Rolex.
We sincerely regret your negative experience, and we take your feedback seriously. Our goal is to provide exceptional service, and it is clear that we fell short in your case.
I appreciate you bringing the matter to our attention, and I want to address the issues you raised. We understand your disappointment regarding the warranty and the subsequent communication about the liquidation of the previous repair company owner. As you mentioned, the original company that performed the repair went into liquidation, and we should have communicated this to you promptly. We understand how this lack of information added to your frustration, and we apologise for any inconvenience caused.
We have thoroughly reviewed the situation, and it is evident that we could have communicated more effectively and proactively informed you about the change in the warranty status due to the liquidation of the previous company. I sincerely apologise for any frustration or inconvenience this may have caused.
In light of your feedback, we have implemented additional measures to ensure better communication in similar situations in the future. We value your trust and are committed to making things suitable for you.
As a gesture of goodwill, we will be crediting the administration fee of £49.99 to your account that you incurred to retrieve your watch. Please refer to this. In addition to the 10% off, we offered a new re-estimate for us to re-repair your wristwatch. In addition, we explained how to obtain a refund for the original repair.
Once again, I apologise for any inconvenience caused, and I want to assure you that we are taking steps to prevent such issues from arising in the future. If there is anything else we can do to rectify the situation or if you have further concerns, please feel free to contact me directly at sascha@repairsbypost.com.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.
Kind regards,
Sascha
RepairsByPost.com Team
Disappointed.
Disappointed.
Sent in photos of my watch and a description of the problem. They then told me that the news was good, and that they could fix my watch!
I sent in the watch, and they told me they couldn't fix it, despite the original claim that they could. Apparently they carried out a "comprehensive movement assessment", which is odd,because it was a smart watch, that didn't have a movement.
They then charged me £15 for returning my watch.
A complete waste of time and money
22. November 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Dave,
Thank you for bringing your concerns to our attention, and we sincerely apologise for the disappointment you experienced with our services, even though we could repair your watch via the brand at the same charges without the need to pay the administration charge as explained this is waivered when you proceed. We are unaware if you have already sent this to the brand and the cost was also not to your expectations.
We understand the frustration caused by the discrepancy between the initial assessment and the outcome after evaluating your smartwatch. While our standard procedure involves a comprehensive movement assessment, we acknowledge that smartwatches operate differently and may not have traditional movements.
We regret any confusion caused by the £15 administration charge for the return of your watch. We strive for transparency, and we're sorry if this aspect of our service did not meet your expectations. We do clarify this charge on our website and in all communication channels to ensure our customers are well-informed prior to sending in a watch.
Your feedback is crucial to us, and we are taking steps to review and improve our processes, especially when dealing with smartwatches.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work towards enhancing our services.
Too expensive for any watch worth much under a grand.
I have mixed feelings as to the experience. I had a watch worth approx £100 second hand (if it was working) RBP kept sending me emails to encourage me to send my watch in. They could not give me a guideline cost until they looked at it. When I sent it in they quoted me £230 for a service. I queried the cost and they said the 'movement' was comparable to a Tag Heuer. I feel that I could have saved me the time and postage had I know how much a 'service' cost as it was clearly more than double the value of the watch. Maybe the movement of this average watch has the insides of a Tag Heuer but somehow I doubt it! Just feel I have wasted time and money and back to square 1.
6. November 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Subject: Response to Your Review of Repairs by Post's Watch Service
Dear Paul,
My name is Sascha, and I'm a member of the Repairs by Post Team. I wanted to personally address your concerns regarding the service you received for your watch.
We appreciate your feedback and understand your mixed feelings about the experience. I'd like to clarify a few points to provide you with a better perspective on the service we provided:
Firstly, the emails we sent were intended to assist you in restoring your watch to its optimal condition. We understand that your watch may have had a surmised approximate second-hand value of £100. However, it's important to note that its market price does not solely determine the value of a timepiece. In many cases, watches hold sentimental value or have unique features that make them irreplaceable to their owners.
Our initial inability to provide a precise cost estimate was because every watch is unique, and a detailed examination is required to assess its condition accurately when minimum information is provided. We strive to be transparent about our pricing, and we apologise if this aspect of our service left you feeling uncertain.
Regarding the quote of £230 for the service, it's crucial to emphasize that the service we provide includes a comprehensive inspection and maintenance that goes beyond merely replacing parts. Our watchmakers take great care to ensure the longevity and accuracy of your timepiece, which is why the cost might seem higher than the initial value of the watch.
The reference to the 'movement' being comparable to a Tag Heuer is not meant to imply that your watch is identical to a Tag Heuer in terms of brand or value. Instead, it highlights the quality and precision of the internal components and craftsmanship required for the service. We should have communicated this more effectively, and we apologise for any confusion.
We understand that you might have expected a lower cost for servicing a watch with a perceived second-hand value of £100, and we regret any disappointment you may have experienced. We value your feedback, and we're constantly working to improve our services and communication to ensure that every customer has a clear understanding of the process and costs involved.
We genuinely appreciate your business and the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and address any issues you may have.
Thank you for choosing Repairs by Post, and we hope you will consider us again for any future watch service needs.
Best regards,
Sascha
The Repairs by Post Team
www.repairsbypost.com
Fantastic service
Fantastic service, Jonathan is very personable and helpful. My 35 year old omega was lovingly restored and now works fine. Great service, highly recommended
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Dear Nigel,
Thank you ever so much for your glowing review! It's wonderful to hear that you had such a positive experience with our service. Jonathan takes great pride in his work and always strives to provide the best assistance possible.
We're thrilled to hear that your beloved Omega De Ville, with its 35 years of history, has been restored to its former glory. It's a testament to the timeless craftsmanship of Omega watches and the dedication of our team.
Should you ever need assistance in the future or have any further questions, please don't hesitate to get in touch. We're always here to help.
Warm regards,
Sascha
www.repairsbypost.com
Having used repairs by post 3 time
Having used repairs by post 3 times, I would recommend them to any prospective customers.
Just send the item in a tracked package supplied by them and await your quote.
Excellent service at competitive prices.
Many thanks Jonathan.
AAA+++
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
Barrie
Thank you so much for taking the time to leave this excellent review of your experience with Repairs By Post! We're thrilled you've used our services three times and would recommend us to others. Your trust and loyalty mean the world to us.
We strive to provide excellent service and competitive prices to all our valued customers, and we're delighted to know that we've met your expectations. We'll make sure to pass on your kind words to Jonathan, and we're sure he'll appreciate the recognition.
If you ever have any more items needing repair or any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future.
Thanks again for your support and for choosing Repairs By Post!
AVOID AVOID AVOID!
AVOID AVOID AVOID!
Repairs by Post changed a watch battery for me in 2022 and provided a 24month warranty on the battery. The battery ran out after 12 months and now they wont honour their own warranty.
Apparently Repairs By Post went into liquidation and has been bought over by a different parent company, who have relaunched Repairs by Post. They now wont honour their previous customers warranties! No surprises with that business model why they went into liquidation.
21. September 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.
Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.
We sincerely apologise for any inconvenience or frustration this situation may have caused you.
On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.
To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.
We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.
Please do not hesitate to contact us if you have any questions or require assistance moving forward.
Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.
Do NOT deal with this outfit
Do NOT deal with this outfit. They aren’t operating and direct you to a liquidation company.
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von Repairs By Post (Watch Repairs)
We understand your frustrations; regrettably, we must share some challenging news.
EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and it is now handled by the liquidators.
Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.
We sincerely apologise for any inconvenience or frustration this situation may have caused you.
On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.
To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.
We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.
Please do not hesitate to contact us if you have any questions or require assistance moving forward.
Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.
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