Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... Mehr ansehen
Unternehmen hat geantwortet
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... Mehr ansehen
Unternehmen hat geantwortet
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
Kontaktinformationen
2261 Market Street #4705, 94114, San Francisco, Vereinigte Staaten
- feedback@repairpal.com
- repairpal.com
4.7
Hervorragend
103 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Perfect and easy
Perfect and easy, got what I needed in no time with no problems
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Joshua! Happy to hear you didn't have any problems. Thanks so much for the review!
Easy to use quick response and…
Easy to use quick response and solutions. Calyx was very helpful and professional
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
We appreciate the feedback Oscar. So glad to hear Calyx was able to help! Thanks for the review!
Excellent service
The customer service was excellent in gettibg my vehicle schedule a swift time frame.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
We love to hear that Michael! Happy to help anytime. Thanks for the review!
My entire experience!!!
My entire experience!!!! Simply ❤️
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
We are glad you had a great experience! Thanks for letting us know Kim!
Dion was extremely helpful
Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Ben! Thanks for sharing your experience. We’re really glad Deion could step in and help get things moving for you. Sorry for the wait at first, but happy we could get your truck sorted in the end.
calyx was super helpful
calyx was super helpful, offered different options if something didn't work for me. this was a wonderful experience and easy to use.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Paige! Thanks so much for sharing your review with us. We love to hear that Calyx was so helpful. We can't wait to share this with her!
Really good service from a proper…
Really good service from a proper customer-service rep. I feel more at ease now.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Jonathan! We are really glad you had a great experience and feel at ease. That's what we're here for! Feel free to reach back out if you ever need help in the future!
Antwort von RepairPal, Inc.
We're sorry to hear about the wait but we hope everything else went smoothly! Thanks for the feedback Dennis.
3 RepairPal shops; 3 misdiagnoses; 3 overcharges; 33 days without car
3 RepairPal shops and 3 misdiagnoses;3 out of 3 shops made me pay out-of-pocket for tax and shop fees which I later found out was against my warranty contract; Total time without my car 33 days; Total times RepairPal shop "fixed" the problem only to be later stranded and need a tow: 3. Finally had to tow my vehicle from a RepairPal shop to a dealer (at my expense). Dealer found the real problem in under 10 minutes during the visual inspection (fried wiring harness).
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Dan- We're truly sorry to hear about your experience and understand how frustrating this must have been. We would appreciate the opportunity to learn more and see how we can make things right. This isn’t the standard we strive for, and your feedback is important to us. Please reach out to us at operations@repairpal.com with any documentation from your experience, so we can begin investigating. We look forward to hearing from you and addressing your concerns.
Informative and very helpful
Informative and very helpful
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Thanks for the review Tamara. We're glad everything went well!
Calyx was extremely helpful and…
Calyx was extremely helpful and knowledgeable.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Thanks for leaving such a sweet review about Calyx! We are happy to hear she was able to help! Thanks Mindi.
Quick Response & Clearly Explained!
The service was very good and clear in providing me a solution to my questions! I had questions regarding the use of RepairPal and how the documentation was maintained and accessible after a repair had been completed. The Chat service provided me with a direct phone number that I can call to obtain further directions to navigating the CarMax Extended Warranty.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hey Loren! Thanks for your feedback! We're glad our chat team made things easy and got you the info you needed. If you have more questions, we're always here to help!
Rep was concise yet thorough and had us…
Rep was concise yet thorough and had us scheduled quickly. She is also very courteous and a pleasure to work with - very much appreciated!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
That's fantastic to hear, thank you so much for the review!
Gave precise answers to my questions
Gave precise answers to my questions
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Very glad to hear that - thank you Kevin!
Antwort von RepairPal, Inc.
Very glad to hear that, Kelly! Feel free to reach back out any time, we're here to help.
Repair Pal estimate was not honored.
The Repair Pal estimate was $301 to $345. When I got to the shop, they quoted me $848. When I reminded them that I was using Repair Pal, I was told that Repair Pal could not tell them what to charge. They had a large sign in their widow that said Repair Pal Certified. I went online to look at the agreement between Shops and Repair Pal, and saw that the shop was suppose to honor the Repair Pal estimates. I contacted Repair Pal, but ultimately got no satisfactory resolution. I eventually had the repair completed at the Ford dealership for $450. This was about 3 years ago, and I understand that they are under new ownership. I will give them another try, to see if they live up to their published estimates. I need my air conditioner repaired, and their estimate is reasonable.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Hi Hubert! Thanks for sharing your experience and we look forward to your future business! If you need anything or have questions about any future estimates, just let us know. We’re here to help and want to make sure you have a smooth repair. Cheers!
Very helpful
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
Thanks for the review James! Glad to hear we could help.
Helpful
Calyx was very helpful and got me all the info I needed.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
We love to hear that Calyx was able to provide the info that you needed. We are always here to help. Thanks Lindsay!
Antwort von RepairPal, Inc.
That's awesome to hear, Rachel! Thank you for the review.
The assisociate helping me was very…
The assisociate helping me was very efficient and patient handling the inquiry. Made the experience enjoyable.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RepairPal, Inc.
What a lovely review! Thanks so much Traci. We are so happy to hear you had a great experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.