RENSON Bewertungen 23

We bought a "Camargue" canopy in 2014 for a bit more than 30.000 Euro. I think we can agree that's a decent amount of money for a canopy.

The installation didn't go as well as it should, the installer (RENSON certified partner) had difficulties waterproofing the connection between house and canopy and various repair attemps between May and October 2014 had failed. Consequently, the entire canopy had to be uninstalled in winter 2014 and reinstalled in spring 2015. Once the canopy was re-installed, things got a bit better, but the canopy is still leaky. As the constant water flow from the leaky connection caused moss and fungus, the facade of the house had to re-painted. From hindsight, i am pretty sure this was due to a lack of knowledge on the installer's side so at this point i wouldn't have blamed RENSON for that problem - other than maybe that they should either more carefully chose their installation partners or offer better product training to avoid the risk of wrong / faulty installation.

As inconvenient as this experience was for us (especially if you consider the price we paid and the expectations that we had as we bought a product that places itself rather in the luxury section of the canopy market), at least the installer made serious efforts to fix his mistakes and also made sure that his insurance paid for the re-painting of the facade.

In 2019, we had a quite a heavy thunderstorm while the screens were closed and the morning after we noticed that one of the screens was torn and that the entire construction looked as if it was out of balance.

We contacted the installer to organize the repair, but they told us that in the meantime they had given up their business (after 40 years) and reverted us to another Renson-certified installer who should be able to help us with the repairs.

A meeting / site visit was organized, measurements were taken and the craftman's diagnosis was that the wind pressure had moved the canopy out of symmetry and therefore it would have to be uninstalled and re-balanced. He would send me a proposal / estimate for the repair. A couple of weeks later i did however not receive a cost estimate, but instead the message that after consultation with RENSON (who, despote all problems, never bothered to send someone to take a look), they had come to the conclusion that the canopy was damaged beyond repair. Instead of a cost estimate, i got an offer for a new canopy for 46.300 (!) Euro.

We did then contact RENSON directly and explained them the case, including the fact that in our opinion, a repair was possbile and that i would even be willing to accept a repair without warranties, as long as someone would try to fix it. But instead of offering help or trying to find an alternativbe solution, the person at RENSON told me that they fully support the installer's recommendation, that they had no reason to believe that maybe the installer was more interested in selling a new canopy than just repairing it and that the only solution would be to buy a new canopy. NO WORD about being sorry that i had so many problems with my Camargue so far, NO WORD about trying to help me and NO FEEDBACK to my request that i could expect a minimum of customer support when buying a canopy for over 30.000 Euro.

What i got when i wrote them that i had no intention to spend another 46,2KEUR on a new canopy, was an arrogant reply from RENSON, telling me that if i didn't want to buy a new canopy, there would be nothing they could do for me and that i should revert to the original installer (although i explained them from the very beginning that the original installer was no longer in business...). RENSON would take NO RESPONSIBILITY for their product once they had been placed by the installer.

It took me another 1,5 years to finally find a company who was willing to perform a repair on the Camargue. The diagnosis was, that the terrace had slightly lowered over the past couple of years and therefore the wind could push one of the posts by a couple of centimeters. They mechanically lifted the post, supported the base with some metal disks and re-balanced both the horizontal and vertikal bars. Took them 8 hours including replacement of the screen and cost me 1800 EUR. Everything is perfectly in balance since the repair.

Long story short, RENSON rather sell new product than helping clients with the stuff they sold them. They come along rather ARROGANTLY and NOT SERVICE MINDED at all. It could all have been solved very easily by RENSON by sending us one or two of their own mechanics and help a customer in trouble, but it doesn t seem they value their customers too much once they have paid the money. And as written above, they are quite expensive - so it's not unreasonable to expect a good service in return. Could i give zero stars, i would give ZERO.

Met de renson sense kun je blijkbaar de CO2 meten. Maar eerst moet je het apparaat installeren via internet en de ontwikkelaar van deze installatie is blijkbaar een nerd die hoog in zijn ivoren toren zit. Is er dan niemand bij Renson die dit uitgeprobeerd heeft ???
Daarna geeft hij continu dezelfde foutmelding en het advies om te herstarten ..... al 26 keer uitgevoerd ....

We got a Renson Camargue installed last year.
Unfortunately, it turned out that Renson had made a very poor powder coating. The installer first discovered this when poles were cast in the ground. And so it was too late to correct the error.

Moreover, the collection between two roofs leaks.

We received financial compensation and were promised that the parts that could be changed would be changed. 1 year!! after that promise we have now received the parts, but no one would have changed them or fix the leak. We have repeatedly tried to contact Renson and their representative in Denmark, but we are ignored.

Renson sells this product as a luxury canopy but does not deliver it as such. I would warn anyone to buy this extremely expensive product and keep you away from Renson where service is non-existent.