I experienced an unexpected fault with my mobility scooter when, disconcertingly, the seat swiveling mechanism could no longer be locked in the straight ahead position. I called Recare and David visit... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Right from the start Tim was understanding and kind, nothing was too much trouble. Tim’s knowledge and professionalism is excellent, and I felt in safe hands. I purchased a Teckinetic GTE, and both th... Mehr ansehen
Unternehmen hat geantwortet
Recare were fantastic - efficient, friendly, knowledgeable, patient and very helpful. I dealt with James who was fab. They didn't have the original size cushion I wanted in stock so we tried anoth... Mehr ansehen
Unternehmen hat geantwortet
So far from what I've experienced Recareis the pits and the joke is the care part because they don't. Be careful should you want to return an item you'll get told you can't. Even though in the terms a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Klinik für Zahnmedizin
- Häuslicher Pflegedienst
- Krankenhausbedarf und -ausstattung
- Krankengymnast
- Anbieter von Physiotherapiegeräten
- Privates Krankenhaus
Vom Unternehmen geschrieben
We have a brand new showrooms, workshop and offices based in Long Hanborough Oxfordshire.
Kontaktinformationen
13 Lodge Road, OX29 8LJ, Long Hanborough, Vereinigtes Königreich
- 01993880200
- info@recare.co.uk
- recare.co.uk
3.9
Gut
49 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible customer service
Terrible customer service, poor communication and disappointing after care and follow up. Would not recommend this company.
UPDATE: I have supplied Trustpilot with evidence (hence this review has not been removed as per Recare's request following the original posting). I feel the need to stay anonymous, as a family member unfortunately remains dependent on the company for ongoing equipment maintenance. The dismissive and rather rude attitude shown by Recare management towards customers raising concerns, is clearly evident in the response given below.
UPDATE: The response below from Recare has been edited to remove the previous rude comments, and make it look as the company is following up on complaints. It isn't. Potential customers can make up their own minds about who they want to believe.
12. November 2020
Antwort von Recare
We have made efforts in the appropriate channels to identify you so we can have a better understanding of your experience. Unfortunately you have made this increasingly difficult and this prevents us from improving our customer experience. If you would like to please contact us at info@recare.co.uk mailto:info@recare.co.uk I can assure you that your complaint will be listened to and addressed accordingly. Unfortunately the members of the team you were dealing with did advise you that they were on annual leave and due to the current circumstances regarding the Coronavirus there are unavoidable delays from suppliers also. We endeavour to do our upmost to support every client and apologise if you had experienced a less than satisfactory service in these vastly uncertain times. Thank you for your edited response, unfortunately we did have to report the review as we weren’t able to trace yourself and we couldn’t address your concerns without being aware of who you were and we tried to gather the information via Trustpilot, I apologise if this caused you any inconvenience. A member of our team will be in touch regarding your current outstanding order, and to discuss with yourself, we have reviewed your experience and will be in touch.
So far from what I've experienced…
So far from what I've experienced Recareis the pits and the joke is the care part because they don't. Be careful should you want to return an item you'll get told you can't. Even though in the terms and conditions is clearly stated you can unless specially made. Please don't hold your breathe for a call back chances are your likely to pass out waiting. I'm going to try for a kidney think I'll have more luck
2. September 2020
Antwort von Recare
I am sorry to hear you have been disappointed with your service. Initially when you placed the order, we were not aware of any the customised seating on your NHS supplied product. We discussed in great length with you how we would be able to make adaptations and build customised brackets enabling the part ordered to fit to your current product. This is something you unfortunately declined which prevented us from aiding you further with your order. We care greatly and suggested a solution for you to overcome the difficulty of the parts ordered. These parts were ordered in especially for your order and there was no fault with the supplied part, the adaptations needed to be done to the main product as it had been adapted which you did not inform us at the point of order. It is disheartening to see your response above which does neither truly reflect our customer care or service, you were in a unique position due to an NHS supplied product that we were willing to assist you with as they had refused due to the same issues.
Kind, caring and professional
The care and attention given by Recare is second to none. They supported my husband to achieve his full potential given his disabilities which enabled us to make memories which otherwise would not have been possible. Even after his death they supported me in finding a new home for his wheelchair. They have been extremely professional, knowledgeable and efficient and I can't thank them enough for their service.
28. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Fantastic service!
They couldn't be more helpful in helping me pick my first wheelchair and handbike attachment - they've been brilliant throughout the process!
12. November 2019
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Recare
Recare, Very polite and professional service . The stair lift they supplied has meant that my mother can stay in her own home for as long as possible . This has helped in her recovery . I would have no problems recommending the company to anyone considering purchasing a stair lift or any other product.
26. Juni 2017
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Excellent service.
23. Juni 2017
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Absolutely brilliant service
Absolutely brilliant service start to finish .... and well priced - can't recommend highly enough
22. Juni 2017
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
I can't fault the service to date
I can't fault the service to date. Installation went according to plan, engineers were excellent, no fuss, no mess and very helpful.
22. Juni 2017
Bewertung ohne vorherige Einladung
Antwort von Recare
Thank you very much! Nice to hear such positive feedback will pass this on too our engineers!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.