Rebecca Miller is the best representative I've had with any type of financial experience. She is professional, helpful and very knowledgeable. I very much respect her patience as I was stressed when I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I started this process not knowing much about how refinancing works. Thanks to Josh LaTour for making the experience super easy. He broke everything down and answered all my questions so that I would... Mehr ansehen
Very good experience. All answers I had were answered in detail to make sure I was aware of everything that was going on. Communication during the whole process was outstanding. I would highly recomme... Mehr ansehen
Working with Rate Genius and more specifically working with Jelani Howell was a pleasure. He listened to what I was looking for and made me feel like an individual rather than a number. He was quick t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Kontaktinformationen
9300 United Drive, Suite 180, 78758, Austin, Vereinigte Staaten
- 866-728-3436 Ext: 411
- service@rategenius.com
- rategenius.com
4.8
Hervorragend
4146 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Just completely refinance on my 2017…
Just completely refinance on my 2017 Santa Fe. They made the process very easy, anything I had is sent out had prepaid postage along with it. Although you do pay a decent chunk of change to complete the whole process. In the end, my payments are lower and that's all I really care about.
28. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi Gary! Thank you for taking the time to write and share this review. Our team is happy to know that you were completely satisfied that we were able to be a part of your refinance. Thank you for choosing to work with us!
Quick and Easy
I had such a quick and easy experience! Thank you Ann for assisting me!
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
We love to hear that Ann provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
I had a little more of difficult…
I had a little more of difficult Refinance due to my own circumstances. And they were taken in stride and worked around excellently.
3. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
We greatly appreciate you choosing to refinance with us. Our team is delighted to hear that we were able to assist you in achieving your refinancing goals.
Personalized and efficient
The process was easy and personalized. They assign you a point person which is super helpful. My loan process was managed by Christine Santisteban. She was very helpful and responsive. We were able to do most of our communication through text. Highly recommend!
17. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Our team is delighted to hear that you felt Christine Santisteban was able to assist you in achieving all of your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Awesome prompt service with very…
Awesome prompt service with very competitive rates.
2. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Thank you so much for your feedback! We are very pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Great experience, using you guys again…
The employee I had helping me Brad Frizzle was amazing on helping me through the process. Made it quick, easy and almost effortless.
3. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
We love to hear that Brad Frizzle provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Vince and Filishia were great to work…
Vince and Filishia were great to work with. They helped me save almost $200/month. There was a snag with docusign but otherwise it went well!
7. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi Leona! Our team is delighted to hear that you felt Vince and Filishia was able to assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us
Not a bad experience done on phone and…
Not a bad experience done on phone and online. Not at all bad
6. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi AJ! Thank you for taking the time to write and share this review. Our team is happy to know that you were satisfied and that we were able to be a part of your refinance. Thank you for choosing to work with us!
This was an amazing service
This was an amazing service. I knew there had to be a way to lower my payments, but in the end I not only lowered my payments with a lower rate but also lowered my term!
24. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hello! Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
NOT what it seemed
While the rategenius reps were great, the overall experience was not what it seemed. I chose to use rategenius for my recent auto refinance so I could do it online. However, in reality very little of it was actually completed online - not only were the rates and details all quoted over the phone, but the application itself had to be done all via mail. It was a pain to have to go back and forth to UPS to have to get this done. If I thought anything would need to be done in person, I would've just gone to my local credit union directly! Beware, they are not what they seem.
28. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi Alex! Thank you for reaching out. Please feel free to give us a call at 877-298-8576 so that we can answer your questions. Thank you for working with us!
The rates were explained to me
The rates were explained to me. Very fast and efficient service. Tim did a good job.
3. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hello Cheryl! We love to hear that Tim provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Very misleading ads
Very misleading. I received ad in mail directed to me personally that they could reduce my APR two points on the car I purchased, but after completing their forms they told me they couldn't reduce my loan rate as advertised. I wasted two hours giving them my info. Very untrustworthy advertising. My credit rating is as good as it gets, they just can't deliver their info they purport in their ads. Don't waste your time.
3. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
We appreciate you sharing your feedback. Unfortunately, the pre approval rates are based on very limited information and our network of lenders look at everything more in depth when providing the approval. Please feel free to give us a call at 877-298-8576 if you would like a little more insight to the process, as we want to be sure that all of our customers are satisfied. Thank you for choosing Rategenius!
Skyler and everyone on the team was…
Skyler and everyone on the team was amazing i truly appreciate everything and the help
1. November 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi Valeria! Our team is delighted to hear that you felt Skyler was able to assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Avery was my agent and gave amazing…
Avery was my agent and gave amazing customer support....easy and a generally good experience.
28. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hi Miles! We are delighted to hear that Avery played a large role in making your experience so successful. Thank you for refinancing with us!
I contacted RateGenius again to refinance auto loan
I contacted RateGenius again to refinance my auto loan with a different bank. The agent processed all my documents, initiated a credit check, and then went silent for almost two weeks. After I called a support line, I found out there was no way I could refinance the same Car a second time with RateGenius which the agent failed to explain and check before even starting the process. As a result, I have another hard pull on my credit history and will have to do that again to refinance my loan with another company. This is terrible customer service!
UPDATE:
RateGenius replied to this review and asked me to call back and resolve the issue. But the funny thing is that every call on this phone number goes directly to voice mail and they never call back!
UPDATE 2:
Apparently, it was a rate RateGenius policy where they do not refinance the same vehicle multiple times. Be aware of this quirk. But on the positive side, I did talk to them again and they helped me out with a different company that provides the same services.
29. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Hello, thank you for providing this feedback. We here at RateGenius strive to provide the best customer experience possible. We are very disappointed to hear that we were unable to meet that goal for you at this time. We are very concerned to hear about your experience and would like to speak with you regarding it. If you would, please give us a call at your earliest convenience at 512-302-6411, and we would be very happy to address these concerns!
Agent will abandon you the second he…
Agent will abandon you the second he has every information he needs. i have been trying to get in touch with mine for ages but guess Mr. Aaron Brown got his commision and no longer needs me
20. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Thank you for providing this feedback. The entire RateGenius team would like to apologize that you felt the communication was not up to par throughout the process. We are very concerned to hear about your experience and would like to speak with you regarding it. If you would, please give us a call at your earliest convenience at 877-298-8576 and we would be very happy to address these concerns!
I read all the great reviews so I tried…
I read all the great reviews so I tried rategenius for myself and was a great easy experience! I definitely recommend them .
13. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
They made everything so simple!
They made everything so simple and easy. And it all was taken care of quickly.
14. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Thank you so much for your feedback! We are very pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Awesome Experience
I was skeptical at first to apply for a refinance on my auto loan because I have been rejected so many times. I was pleasantly surprised that I was approved and with a great rate and a much lower payment. The process was easy and Adrian my direct representative was always available and answered every question I had. I would definitely recommend.
13. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Our team is delighted to hear that you felt Adrian was able to assist you in achieving all of your refinancing goals in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Ann was wonderful to work with
Ann was wonderful to work with! I originally went on a whim to see if I could obtain a lower rate since my interest seemed high for my vehicle. I was able to obtain a lower rate and the customer service she gave was superb!!
21. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Rategenius
Our team is delighted to hear that you felt Ann was able to assist you in achieving all of your refinancing goals in addition to providing you with excellent service. Thank you for choosing to refinance with us!
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