Bought quite a few items from £10 offer day. Waited nearly 3 weeks for delivery and nothing came, so I emailed rascal. They were extremely prompt in responding, sent items out immediately and also ga... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Fab fab fab experience shopping with rascal!! Shopped with rascal since my son was 5 and he is now almost 11 he is rascal daft! When I saw the massive sale I knew I had to get stocked up ! Received an... Mehr ansehen
Unternehmen hat geantwortet
Such good quality clothes 💪 glad we ordered a bigger size, my normal size 9 year old fits perfectly in your 11-12 (I think that is what we ended up ordering) he is soooo happy, it’s hard to persuade... Mehr ansehen
Our experience with Rascal clothing has been really excellent apart from the shortage of stock available due to high demand from customers. Dave and collegues however have tried their very best to he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Rascal Clothing
Vom Unternehmen geschrieben
Fronted by F2 Freestylers Billy Wingrove and Jeremy Lynch, Rascal Clothing is an active lifestyle brand, emerging from the duo’s frustrations with ill-fitting active wear and driven by the F2’s magnetic social following.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
Kontaktinformationen
Vereinigtes Königreich
- help@rascalclothing.com
- rascalclothing.com
4.5
Hervorragend
1386 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Poor communication
Poor communication, had to chase order. Then delivery company failed to deliver correctly and sent parcel back. Items now or of stock. Ordered refund. Just poor experience and nothing like other online retailers.
18. März 2023
Antwort von Rascal Clothing
Hi Mark,
Thank you for taking the time out to share your feedback on your recent order.
We apologise for the issues with your order on this occassion, from checking our records I can see you're now in conversation with our team on getting this resolved.
Thank you again for your patience during this experience, and we've taken steps to ensure it isn't repeated in the future.
Many thanks,
Team Rascal Clothing
The sale price was excellent
The sale price was excellent, but the delivery was very slow
18. März 2023
Antwort von Rascal Clothing
Hi,
Thank you for taking the time to share your feedback on your recent order, it's really appreciated. We apologise for any delay you experienced in recieving your order, this was caused by a delay in moving stock into our new warehouse, as a result of bringing Rascal back home.
We've taken steps to ensure the delay won't happen again in the future, and we thank you for supporting Rascal.
Best Wishes,
The Rascal Team
Antwort von Rascal Clothing
Hi Tim,
Thank you for taking the time to share your amazing feedback on your recent order, it's hugely appreciated.
Best Wishes,
The Rascal Team
Antwort von Rascal Clothing
Hi Alan,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. We're really pleased to hear your son loves wearing Rascal clothing.
Best Wishes,
The Rascal Team
Price service spot on
18. März 2023
Antwort von Rascal Clothing
Hi Chris,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. Thank you for supporting Rascal through your order.
Best Wishes,
The Rascal Team
My boy was very happy with the clothes…
My boy was very happy with the clothes I bought him, good quality and price also fitted well .
18. März 2023
Antwort von Rascal Clothing
Hi Tracy,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. We're so glad to hear your boy was happy with his Rascal items.
Best Wishes,
The Rascal Team
Brilliant quality and price
18. März 2023
Antwort von Rascal Clothing
Hi Nicola,
Thank you for taking the time to share your amazing feedback on your recent order, it's hugely appreciated.
Best Wishes,
The Rascal Team
Fantastic quality
Fantastic quality, fast delivery and reasonable prices. Very happy kids.
18. März 2023
Antwort von Rascal Clothing
Hi,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. We're so glad to hear your kids are happy with their order.
Best Wishes,
The Rascal Team
I still haven’t received my order…
I still haven’t received my order almost three weeks after placing an order worth£243…. No correspondence from Rascal despite sending emails!!
No tracking system!! Really dissatisfied with the whole process and still waiting to hear where my order is!!
18. März 2023
Antwort von Rascal Clothing
Hi Claire,
Thank you for sharing your recent Rascal Clothing shopping experience and we apologise for the delay you've experienced with your order. We've taken a look into your account and I can see that a member of our team responded to your email this morning with an update on your order.
Thank you again for your patience and cooperation so far, and if you require any further assistance please don't hesistate to reply via email.
Kind regards,
Team Rascal Clothing
Antwort von Rascal Clothing
Hi,
We just wanted to say thank you for taking the time to share your amazing feedback on your recent order, it's really appreciated.
Best Wishes,
The Rascal Team
Always responding to emails as I had…
Always responding to emails as I had concerns over time on delivery but always knew high demand in orders
18. März 2023
Antwort von Rascal Clothing
Hi Nicholas,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated.
Best Wishes,
The Rascal Team
Items were lovely
Items were lovely. Still waiting to hear on nhs discount from my emails
17. März 2023
Antwort von Rascal Clothing
Hi Claire,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. I have followed up with you via email to resolve your issue with applying your NHS discount. If you require any further assistance please don't hesitate to get in touch.
Best Wishes,
The Rascal Team
⭐️ 5 Star Company ⭐️
I placed quite a large order and was genuinely impressed with the fit and quality of every single item. I contacted customer services regarding a minor issue, they responded and were very helpful. I would definitely order again and would be happy to recommend Rascal Clothing based on my experience.
17. März 2023
Antwort von Rascal Clothing
Hi Jill,
Thank you for taking the time to share your 5* feedback on your recent order, it's really appreciated. We're so glad to hear you would order again and we look forward to welcoming you back soon!
Best Wishes,
The Rascal Team
Horrific experience - RECTIFIED
UPDATE 15/04/2024: I wanted to keep the below 'ORIGINAL' in as it was my genuine experience and it was not a pleasant one. However, I feel I now need to be fair and edit based on more recent experience. I have since been contacted via different foms of media. Email, Instagram and call via WhatsApp. It has been explained to me what had happened (stock list and packaging originally supplied during the take back was incorrect which resulted in repackaging and organising of thousands of items, which ultimately meant orders were affected). Is this an excuse for the more negative service?....no. But it does help the consumer understand and respect efforts being made, especially when Rascal as a company acknowledge the error and are learning from it. My issue wasn't the delay or the out of stock items. It was feeling like I wasn't being heard or listened too when I was being told I had been emailed....when I hadn't.
More recent correspondence has been more understanding and accommodating and honestly shows how much Rascal care as a company. I am 1 person and many companies would not be too concerned about an individual opinion. Rascal were. There has been accountability, explanation and overall passion to make things right. I really appreciate it and will return to looking forward to ordering again soon.
ORIGINAL: Ordered numerous times from Rascal and never had issue. My Son idolises Billy and his Family. Unfortunately I have also fallen victim to recent events from the recent sale. Ordered 17 items on 11th March. Received 1 email confirming delay and to wait 14 days before contacting. I did. Response via email took days but I was patient. Response was generic, not informative and did not help in any way. Contact via Instagram appeared more helpful.....at the beginning. Was told 2 items unavailable and I would be emailed and I would be sent free gift and a voucher. No email received. Chased and information was sent over Instagram. Tracksuit top and shorts unavailable. I request tracksuit bottoms to also be refunded as I did not want just one half. Received £20 refund and an email confirming this was for tracksuit top and bottom and that shorts had been found. Told order was despatched. Lies!!! Finally receive order today and 3 items missing. 2 x t-shirts and the shorts that were "found". I have been curtious and patient up until now. I am fed up. Requested the missing 3 items to be refunded and to forget the free gift (that was supposed to come with order) and voucher that I was promised days ago! Only to be told the 3 missing items were removed from order and refunded. I have sent proof the email sent to me quoted 2 items and I have only been refunded for 2 items...so not only are you lying and the customer service team failing to actually help! But you are stealing. Refund me the money for the 3 missing items and let me be on my way!
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Rascal Clothing
Hi,
Thank you for taking the time out to share your recent experience with Rascal Clothing
I can see a member of our team as been in contact with you today to resolve any remaining issues with your order. We apologise for your experience on this occassion, which was the result of changing warehouses now Rascal has been brought back home.
Thank you again for your patience during this experience, and we've taken steps to ensure it isn't repeated in the future. If you require any further assistance please don't hesitate to get back in touch with our team.
Many thanks,
Team Rascal Clothing
Great service and great quality
17. März 2023
Antwort von Rascal Clothing
Hi,
We just wanted to say thank you for taking the time to share your positive feedback on your recent order, it's really appreciated.
Best Wishes,
The Rascal Team
Great clothing Products are to a high standard plus…
Products are to a high standard plus really great fit would recommend to anyone
17. März 2023
Antwort von Rascal Clothing
Hi Denise,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated. We're so glad to hear you would recommend Rascal.
Best Wishes,
The Rascal Team
What I liked/disliked
What I liked-
1, The sale was fab, and all items turned up within 7 days.
2, 6 out of 7 items were good quality.
3, One item was faulty, however they responded as I’d expect and quickly sent another item out.
What I didn’t like-
1, The 2nd coat they sent out was also faulty, and now I have 2 faulty coats.
2, I informed them of the 2nd coat also being faulty, but due to the coat so heavily discounted I’m going to fix the coat myself…. If this was full cost (which it is now on the website), I’d be returning it.
3, The last response did not make much sense and just said, “we’re letting you keep it”, I assume they meant the 2 faulty coats for the price of one. No apology, or explanation.
They then asked me to write a review!!!
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Rascal Clothing
Hi Michelle,
Thank you for your detailed feedback on your recent order, and we apologise for the issues you've had with the coats you recieved. I have requested some further information via Trustpilot so I can investigate this further.
In the meantime thank you again for supporting Rascal.
Kind Regards,
The Rascal Team
Fantastic quality
17. März 2023
Antwort von Rascal Clothing
Hi Richard,
Thank you for taking the time to share your feedback on your recent order, it's really appreciated. If there is any more we could have done to improve your experience please do not hesitate to let us know.
Best Wishes,
The Rascal Team
Antwort von Rascal Clothing
Hi Yvonne,
Thank you for taking the time to share your positive feedback on your recent order, it's really appreciated.
Best Wishes,
The Rascal Team
Missing order
I placed my order on the 10th March and have still not received it! I had an email on the 29th March 7 days ago telling me it had been upgraded to next working day and will be dispatched within 48 hours. But its still not here!
10. März 2023
Bewertung ohne vorherige Einladung
Antwort von Rascal Clothing
Hi Kelly,
Thank you for taking the time out to share your feedback on your recent order. Thank you also for your support of Rascal with your previous orders.
We apologise for the issues with your order, I can see that you're currently in conversation with our team via email, who are chasing up your order with the delivery partner.
Thanks again for your patience while this is invesigated and we hope to resolve the issue as soon as possible.
Many thanks,
Team Rascal Clothing
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