THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The caps have little to no color comparison equal to the cap pictured in your ads. I saw your word PRINTED, meaning not embroidered but it is so dark they are not worth wearing. This is a waste of mon... Mehr ansehen
Unternehmen hat geantwortet
Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase fr... Mehr ansehen
Unternehmen hat geantwortet
Hoodie arrived in reasonable time, looks great. Only problem I had was with the website order page, it seems like it does not hold onto choices that are selected, and reverts to "defa... Mehr ansehen
Unternehmen hat geantwortet
3.5
Akzeptabel
63 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Unique items
So fun to shop at a place with unique items that I couldn't leave the site without.
29. Dezember 2025
Antwort von Railspirit
Dear Patty Heyano,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed browsing our unique collection and found something you loved. It truly means a lot to us that our designs stood out. We appreciate your support and can't wait to have you shop with us again!
Kind regards,
The RailSpirit Team
Antwort von Railspirit
Dear Jerry Perry,
We're sorry to hear that you were disappointed with your experience.
We take customer feedback seriously and would appreciate the opportunity to better understand what went wrong. Your comments help us improve both our products and our service.
If you'd be willing to share more details about the issue you experienced, our team would be happy to review it and work toward a resolution.
Thank you for your feedback.
Kind regards,
The RailSpirit Team
I was impressed on how it was packed
I was impressed on how it was packed, status updates and arrived before delivery date.
Very easy to order online. Great service.
1. Juni 2026
Antwort von Railspirit
Dear Nancy,
Thank you so much for your kind words, Nancy!
We're delighted to hear that you were pleased with the packaging, order updates, and early delivery. We work hard to make the ordering process as smooth as possible, so it's wonderful to know that your experience reflected that.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
The RailSpirit Team
The caps have little to no color…
The caps have little to no color comparison equal to the cap pictured in your ads. I saw your word PRINTED, meaning not embroidered but it is so dark they are not worth wearing. This is a waste of money if purchased as you will be greatly disappointed as I am.
29. April 2026
Antwort von Railspirit
Dear TODD,
We’re truly sorry to hear that the caps did not meet your expectations. Our support team has already reached out via email to better understand the concerns and review the differences you experienced with the items received. We truly appreciate your feedback and are actively looking into this matter.
Kind regards,
The RailSpirit Team
I bought the premium material t-shirt
I bought the premium material t-shirt. It is still 100% polyester. I would expect a premium material not polyester for $28.00 😩😣😖😫
25. April 2026
Antwort von Railspirit
Dear Belinda,
Thank you for sharing your feedback with us. We’re sorry to hear that the material did not match your expectations for the premium option.
We’d like to kindly clarify that our premium shirts are designed with upgraded print quality, softness, durability, and moisture-wicking performance, which is why polyester is used for this particular style. We completely understand, however, that some customers may associate “premium” with different fabric preferences such as cotton blends.
Your comments are truly valuable to us, and we’ll certainly take this feedback into consideration as we continue improving our product descriptions and material selection in the future. We sincerely appreciate your support and honest review.
Kind regards,
The RailSpirit Team
Good quality t shirts
24. April 2026
Antwort von Railspirit
Dear L Smith,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with the quality of the t-shirts. Your support truly means a lot to us, and we hope you continue enjoying your purchase.
Kind regards,
The RailSpirit Team
Took a long time to get the order
Took a long time to get the order. Am pleased with the item I received.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Railspirit
Dear Sallie,
Thank you for updating your review and for your patience throughout the process. We sincerely apologize that the delivery took longer than expected.
As many of our items are made-to-order and require production time before shipping, delivery can sometimes take a bit longer than standard retail products. That said, we completely understand how important timely updates and delivery are, and we’re continuing to work on improving both our production and shipping experience.
We’re very happy to hear that you were pleased with the item once it arrived, and we truly appreciate your understanding and support.
Kind regards,
The RailSpirit Team
Antwort von Railspirit
Hi Marie, thank you so much for sharing this with us!
We’re truly happy to hear that he loved the gift — that means a lot to our team. It’s always special to be part of moments like these.
We really appreciate your support and hope to help you find more perfect gifts in the future!
Kind regards,
The RailSpirit Team
Received the picture that I ordered it…
Received the picture that I ordered it came in good condition. The Picture is beautiful as I expected. Sincerely JoAnn
1. April 2026
Antwort von Railspirit
Thank you so much for your lovely review, JoAnn!
We’re so happy to hear that your picture arrived safely and that you love it as expected — that truly means a lot to us!
Thank you again for your support and kind words. We hope to serve you again in the future!
Kind regards,
The RailSpirit Team
Wasn't a fan of the quality
Wasn't a fan of the corners. The folds were sloppy and lose. For the price I expected more detail in the graphics as well as the frame work. Unfortunately it just felt cheap. That piece was $170 and to be honest if I had seen it in a store I would have passed it by.
25. März 2026
Antwort von Railspirit
Dear David Barger,
Thank you for sharing your feedback — we’re truly sorry to hear that the product did not meet your expectations.
We understand how disappointing this experience must have been, especially regarding the overall finish and quality. Your feedback is very important to us, and we take it seriously as we continue to improve.
Our support team has reached out to you via email to better assist and make things right. Please kindly check your inbox (and spam folder, just in case), and we’ll be more than happy to support you further.
Thank you again for bringing this to our attention.
Kind regards,
The RailSpirit Team
UNIQUE WITH HIGH QUALITY
THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE OF HIGH QUALITY AND WERE EXACTLY AS EXPECTED. UNIQUE AND OF GOOD QUALITY AND THE EMAIL FOLLOW UP WAS ALSO VERY MUCH EFFCIENT AND HELPFUL
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Railspirit
Dear David Torres,
Thank you so much for your kind words and for your support!
We’re thrilled to hear that you’re happy with the quality and that the items met your expectations. It truly means a lot to us that you chose to purchase more than once — that’s the biggest compliment we could ask for.
We’re also glad our support team was able to assist you along the way. Thanks again for trusting us — we really appreciate you!
Kind regards,
The RailSpirit Team
Bought military Christian art
Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase from this store again and highly recommend to friends. Thank you
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Railspirit
Dear Bella,
Thank you so much for your kind words — this truly means a lot to us!
We’re honored that our artwork could be meaningful both for you and for your VA Chaplain. Knowing it’s found a place in such a special setting really means everything to our team.
We sincerely appreciate your support and recommendation, and we look forward to serving you again in the future!
Kind regards,
The RailSpirit Team
Color not what advertising or photo on…
Color not what advertising or photo on site show. Product is very grey/white not white/white.
Quality of the product very poor.
Will be requesting a return authorization and credit.
25. Februar 2026
Antwort von Railspirit
Dear Steven,
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations.
Regarding the color, please note that images shown on the website are digital photos, and the appearance of colors may vary slightly depending on lighting conditions, screen settings, and photography. However, we understand how this difference can be disappointing.
Our support team is currently assisting you with your request and will continue working with you to review the case and provide further support. We truly appreciate you bringing this to our attention.
Kind regards,
The RailSpirit Team
Antwort von Railspirit
Dear Kyo,
Thank you for your feedback! We're glad to hear the item made a nice gift. We’re sorry the shipping took longer than expected, as occasional delays can happen due to carrier workload.
We appreciate your patience, and your feedback helps us continue improving the delivery experience.
We hope to have the opportunity to serve you again with an even better experience.
Kind regards,
The RailSpirit Team
The shirts are way too small
The shirts are way too small. I thought I was ordering a 4T shirt, so when the order came in, I double checked my emails, and the shirt said 2T on my receipt. OK so I made a mistake. We order the shirt in now. A 5T the shirts came in and they are exactly the same size … you hold that both shirts they’re exactly an identical and the markings on the tags of the shirts are identical. How can ayou hold that both shirts they’re exactly an identical and the markings on the tags of the shirts are identical. How can a 2T in a 5T be the same exact shirts?
24. Februar 2026
Antwort von Railspirit
Dear Sally Young,
Thank you for your feedback, and we’re sorry for the delay you experienced. At times, shipments may take longer due to heavy workload within the carrier network, and we truly appreciate your patience.
We’ll also share this feedback with our shipping partners to help improve the delivery process moving forward. Regarding sizing, we understand that fit can sometimes vary, and we’ll continue reviewing customer feedback to improve our sizing guidance.
Thank you again for taking the time to share your experience.
Kind regards,
The RailSpirit Team
Great looking rugs
Great looking rugs! Not bad turnaround time for a custom rug. Will order more
27. Januar 2026
Antwort von Railspirit
Dear Steven Koenig,
Thank you so much for your kind words! We’re thrilled to hear you love the rugs and that the turnaround time met your expectations for a custom piece. That truly means a lot to us.
We can’t wait to create more for you — looking forward to your next order!
Kind regards,
The RailSpirit Team
Great rug, Great service
My personalized train rug arrived today. Looks great in my train room. My original order somehow was duplicated . I was notified by Emma of customer service of this issue. At my direction she deleted the duplicate order and placed a refund on my credit card. Between the beautiful train rug and the great customer service I highly recommend Railspirit.
30. Januar 2026
Antwort von Railspirit
Dear James,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your personalized train rug looks great in your train room.
We’re also glad our customer service team, especially Emma, was able to quickly assist in resolving the duplicate order and refund. Providing clear communication and reliable support is very important to us.
Thank you again for your kind words and recommendation — we truly appreciate your support and hope you enjoy your rug for many years to come.
Kind regards,
Customer Support Team
timely and good product
27. Januar 2026
Antwort von Railspirit
Dear Tracey Harris,
Thank you so much for your kind feedback! We’re really happy to hear that you’re satisfied with the product and the delivery time.
We truly appreciate your support and hope to serve you again soon
Kind regards,
Customer Support Team
No communication! Very poor quality products
I had several unanswered emails. No customer service comm at all!! I paid $179.00 for two items that were not as they were described. Blanket that is thin as a sheet and a rug that was supposed to be chenille. It’s not! I sent several emails. No answer! The contact number said calls would not be answered. Very poor quality!!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Railspirit
Dear Debbie Maxson,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.
We’d like to clarify that our support team has already reached out to you via email to review your case and address the concerns mentioned regarding product details and communication.
We take product quality and customer support seriously and would truly appreciate the opportunity to continue assisting you directly. If you haven’t seen our previous message yet, our team will proactively reach out to you again to ensure everything is properly reviewed and supported.
Kind regards,
Customer Support Team
Great product and fast shipping
29. Dezember 2025
Antwort von Railspirit
Dear Christine M,
Thank you so much for your kind feedback!
We’re really glad to hear you’re happy with the product and the fast shipping.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
The RailSpirit Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.