Rag Bone Bewertungen 

My experience is good.
The packaging arrived beautiful inside and outside.
The customer service I would give 9/10 return it takes 1-2 wks. Importantly, the quality of clothing 90% lovely. Recommend

I have had a terrible experience from Rag & Bone. I ordered online and their jeans run huge. I wanted to exchange for smaller sizes but their website doesn’t do exchanges, so I sent them back. It has been over a month and I still haven’t received my refund. Each time I call, I am told I will receive an email in 2 business days… 2 business days later, nothing. If you ever want to buy from this brand, AVOID buying from the website.

I just experienced the worst customer experience with a person named Quiesha. She was condescending and rude and taught me to never order from Rag & Bone ever again. Nothing about the brand I loved but her terrible and disgraceful service. I was calling as my promo code didn’t work and now I refuse to make this purchase or any ever again.

Absolutely horrible return process. Dropped my two return items off at a Fedex location. Apparently they bin them together with other returns - similar to Amazon at UPS or Whole Foods. No biggie. BUT, it doesn't get actually shipped out for a while. Mine took over a week to show that it was in transit, but without any specifics except for delivery. I dropped off at Fedex on April 4, scan finally shows they received it on the 20th. It is now May, 1st and I am still waiting for refund to be posted to my account. I contacted them during this process and customer service told me the insanely long timeline. Up to 15 days for them to receive item, then another 7-10 days to process return then another 3-5 for it to show on my account. It has been almost a month since I dropped it off at Fedex and even though both items were specifically scanned with proof that I dropped them off, I have yet to see any refund. My bill has already been due so I'm juggling payments so as not to have a giant negative balance. I will never order from this website ever again.

I ordered 3 different pairs of pants (let's call them A, B, and C - all different styles). The order confirmation email was correct: 1 x A, 1 x B, 1 x C. The shipping confirmation email showed 2 x A, 1 x B. The package I received had 1 x A, and 1 x B, and return slips for 2 x A. I contacted Rag and Bone and was able to get them to send me the missing pair of pants (C), but they sent it without a return slip. So now I finally have 1 x A, 1 x B, and 1 x C. I want to keep my favourite pair, but do not have the correct return slips to return the others. So I reached out again asking for the correct return slip, and was sent a FedEx link that expired less than 12 hours after it was sent. I am now trying to get another return slip sent, but the representative is out of office. I have spent at least 6 hours at this point with Rag and Bone customer service agents just trying to get them to send me the pants I ordered and paid for (as shown in the order confirmation, and online order history), with the correct return slips. It is not worth it! If you want Rag and Bone, I'd recommend buying from a third party site.

They don't respond. Period.

Same as everyone else - I bought a pair of jeans and hated the fit, so I returned them right away. They accepted the return and I sent it in and it was delivered. Weeks went by, no refund to the credit card. I followed up, and they apologized it was slow - but another couple weeks and still no refund. I had to follow up again and threaten to dispute the credit card charge and I finally got my refund.

On the plus side, they were offering 10% back via Rakuten and they confirmed the cash back (probably confusion in their system since it took forever to issue the refund) so I got $23 back even though I returned the item. I’m accepting it as payment for all the time I had to chase them for the refund.

Will not order from them ever again.

THE WORST! I bought the miramar sweatpant denim, they're ok and definitely not worth the price and most definitely not worth the hassle of returns. I purchased, 2/2/26, returned unwanted items 2/10/26, I emailed about my return on 2/25/26 received confirmation about my items having been received, it's 3/5/ 26 and still no refund. Absolutely not!! I will never buy anything directly from them again. In fact, I won't buy anything. Nothing they have justifies these prices and this lack of customer service.

Horrible, bot-like customer service. They don’t read what you write, they write back stuff that’s irrelevant to your concerns. It takes weeks to get refunds and they are utterly unhelpful during the process.

BEWARE!!! WORST CUSTOMER SERVICE & PRODUCT isn't much better! Received the pants with "denim" print. Cheap fabric, poorly made, terrible fit. And, they were expensive for a pull-on, elastic-waisted, terry cloth pant. Returned and RAG acknowledged receipt in DEC. Policy says 7 business days until refund, and here we are 2 MONTHS LATER, and I STILL DON'T HAVE MY MONEY! Multiple emails unanswered, and the 30-minute customer service call was a JOKE! They told me they were in the middle of "inventory" and had "thousands" of returns to process. They must have two people working this job. Needless to say, I'll NEVER do business with RAG again, and only wish I'd read their reviews BEFORE I sent them my money and wasted so much time! Won't be around much longer, treating their customers so badly, and holding on to their money. I smell trouble.

I placed an order and paid extra for expedited delivery. As I did not receive an order confirmation I reached out to them for clarification. The AI Bot confirmed that my order was received and that the goods would be delivered but after the date that normal delivery promised. I explained that I paid for expediated delivery so would need to cancel if I couldn't fulfil the order on time only to be told it was too late and I would need to ship the goods back once I did eventually receive them. The time between placing the order and asking to cancel was less than 2 hours. Really not acceptable.

Easily the worst customer experience I’ve had all year. Rag & Bone promised 1–3 day shipping, but my order sat for over a week with zero updates, zero transparency, and the same copy-paste excuses from support. No phone line, no real help, no supervisor follow-ups... just a black hole where customer service should be. I finally cancelled out of sheer frustration. This brand is premium in price only. Everything else is bargain bin incompetent. Never again.

Sadly, I have to agree with the other reviewers. Ray & Bone is a bust. They have some decent designs but their overall performance is abysmal. The shipping and fulfillment process is slow and riddled with errors. There is NO (yes, no) customer service. Their clothes are too expensive not to have any kind of customer service. I had a missing shipment and there was no response from customer service in over a week. If you have any issues, know you will need to go through your credit card company. I haven't experienced anything this bad in a looooong time. There are lots of other better choices that have some sort of customer service.

I placed an order on 1/10 for 1 tiny tee-shirt. It's now 1/26, and I have no shirt. I called and they don't seem very concerned and have no idea what's going on. This is not how you build trust with buyers.

Tracking shows that they recieved my return 3 weeks ago and they have still not issued a refund. I recievd an email that my return was recieved but no refund. Items were still ticketed an unworn. I have emailed twice and got a reply that they are working on it.

Returned an item over a month ago and I still haven’t received my refund. I’ve reached out several times, and they keep telling me that the refund is on the way.

I ordered a purse, it didn’t ship when they said it would so I called/texted twice over the next 3 weeks and both times they told me it would ship that day. It never did and after over 3 weeks they just cancelled the order saying it wasn’t in stock. Their customer service is so weird and they just ignore your concerns and issue empty apologies. They said “we thought it would ship but unfortunately it wasn’t available.” What?!?! They say that like it’s not their own company, and like they shouldn’t be responsible for this. This is the most incompetent and infuriating company I’ve ever had the displeasure of dealing with.

I received jeans as a gift and they did not fit. I liked them and wanted to exchange them for a different size. They would not exchange them because they were on sale (only 30 percent off), certainly not a very big sale. Not a good company.

I feared the worst given some of the other reviews, but my experience was actually really good. I ordered items in the Black Friday sale on Friday 31 Nov, received on Thursday 4 Dec. Nothing fit right so I returned them using the label provided. I was pleasantly surprised to be refunded the day after the items were received back by Rag & Bone. All in all, a good experience but I removed one star because they use FedEx who are incapable of providing an accurate delivery date (let alone a timeframe on the day) resulting in two days pinned at home waiting for delivery at any time.

Horrible follow through on their Quality Guarantee. Various communications sent tom their Team through their website submission form a conversation with one of their Customer Service Reps yesterday, who sent an internal email to this Team and still no response.