Avoid at all costs!!!
Avoid at all costs!!!! Awful attitude and manners. Asked them not to tread on carpets with muddy boots and they took issue with this. They disregarded anything I asked of them and were rude. They did not take any care of my furniture items and caused irreparable damage to my bed frame and my dining room table.
I wish I’d never called them.
When I complained to the manager having realised of the damage a meagre £50 compensation was offered and I was even charged for 20min of overtime, meaning the compensation would have made no difference as the value of the items is far more. In any case no refund has been awarded yet… and they are now refusing any compensation.
They also did not take care assembling the beds and lost some of the fixings for the slats.
Needless to say, they’re rude and incompetent.
I think their response illustrates my point perfectly. I have not received any financial compensation for my losses, which were damages directly caused by their negligence. I was obviously happy to pay for the services but these were not adequately provided and left me with damages. Even a refund wouldn’t equate the value of the items, so this was obviously not my agenda! I don’t recommend them to anyone.
Antwort von London man and van
Stephanie, this review perfectly illustrates the real issue.
From the moment our team arrived, the tone was hostile. Complaints started immediately and never stopped. Within the first 20 minutes the crew were ready to refund you and leave, not because of the work, but because of how they were being spoken to. We had to step in from the office and actively persuade the team to stay and finish the job professionally. It was that bad that we even offered them an incentive to stay. Most companies would have walked away. Ours stayed.
Despite the constant criticism, the team carried on, laid blankets on the floor to walk on, followed instructions, made repeated adjustments, and completed the move. The attitude never improved. The complaints continued during the move, after the move, and clearly even now.
You also claimed items were missing. They were not. The item you said was lost was handed back to you on the day. That did not stop the complaints from continuing. It simply moved on to the next issue, and then the next.
Once the job was finished, the focus shifted exactly where it always was. MONEY.
Requests for money off the bill followed, wrapped in ongoing accusations. We do not operate that way. We do not reduce bills after completed moves because someone continues to apply pressure.
Our movers are professionals. They are not there to be spoken down to, criticised from minute one, or treated without basic respect. They were there to work, not to be disrespected. In all honesty, we regret not walking away early on, as that would have avoided this entire situation.
When someone makes it impossible to complete a job without constant hostility, it becomes a behaviour issue, not a service issue.
For clarity and fairness to anyone reading, you have achieved something genuinely rare with us. You are officially the most difficult and rude client we have dealt with this year 🏆. If there were an award for it, it would already be on your shelf.
The job was completed. The time worked was charged. No discount is being given. This matter is closed.
Que Removal Ltd