Quandoo UK Bewertungen 264

Possibly the worst reservation platform around - I have previously tuned up to a restaurant, having had confirmation of my booking, only to find the restaurant was closed.. not sure who confirmed the booking in this case. More recently when trying to book for more than 6 people, finding that this is not possible through the app, I had to go to the restaurant's website and found that it becomes an enquiry instead - upon enquiring I received no response and so called the restaurant and booked the table in minutes. Not sure what this "service" is but it certainly isn't a reservation platform.

Avoid - we booked a restaurant table through Quandoo, turned up only to be told by the restaurant they don't use, nor ever have Quandoo, taking table bookings for restaurants they are not even affiliated with - shocking behavior.

Problems with their digital product mean you could be charged through Google in error and then they have no proper customer service to resolve.

Attended meal as planned, then received a no show email from QUANDOO. Emailed back immediately explaining that I had attended the meal & tipped generously. Quandoo email back 3 months later asking me to prove attendance - poor

Have just been to the Brook Inn at Redditch for lunch so disappointed firstly they had run out of bread for the pate starter. They had only one portion of fish and chips! So I had the burger. When the fish came for my husband it was covered with so much batter it was hard to find the fish! When my burger came it had bacon on which was so hard I couldn’t even get my teeth into it! The pulled pork topping was burnt and we had to pay for the privilege!! Would not recommend this restaurant to anyone with good taste!

I booked a restaurant through quando a few weeks back. It was quick and easy. However today I had a telephone call from the same restaurant asking have I booked a table for 4 tomorrow through quando. I said no so they cancelled it. This is not very good for restaurants if this happens and no one turns up. How did this get booked in the first place

I booked a restaurant with Quandoo and they confirmed our booking but when we got to the restaurant it was closed down so be warned they are not reliable our night was ruined
Peter Symons
Cardiff

We were given a cream tea cruise each as birthday presents and then lockdown happened. In July I decided it was time to book our cruise only our vouchers had expired at the beginning of July. Unfortunately the website had no contact information at all. My only option was a pay to extend button which I felt obliged to do as this was a gift. We are extremely disappointed as Covid lockdowns were unpredictable.

We booked a table for 2 at a local pub through Quandoo, which I had never heard of before. I happen to know the landlady of the pub who advised us not to book them through Quandoo again as she is losing money through them as she was given a hard sell to use them, has tried to cancel, and is now being charged £3.50 per head per booking, with no regard for the actual spend by the customer with Quandoo which is extortionate! A table next to us was 4 people booked through them, that's £14! She said shes actually lost money on a bookings when guests book but only have snacks to eat. I'll be mindful of booking any establishment who's using this booking app in future and book direct, I hope others realise this too.

AVOID SCAM Company!!!! As a restaurant owner.

When we sign up they only said to us that we only pay them £2 per head on booking that are made through their website and now they go add their widget on my google profile and charge us £2 per head when customer booking using the widget on my own google profile page. Ignore all our email to cancel.

Don't use. Booked reservations and were confirmed by Quandoo except the restaurant has been out of business for 5 months.

Booked 2 separate restaurants using Quandoo, and both had to be cancelled. Restaurant 1 was unavailable due to refurbishment, and for Restaurant 2, we were double booked. On each occasion the restaurants had to ring me to apologise for cancelling, even though I'd received e mails confirming bookings. In future, will phone restaurant direct

Quandoo's representative visited us in October offering their service with no obligation fee cooling off period of 3 months what he got confirmed in email prior to signing the contract. As we didn't get a single booking from Quandoo we have emailed their support team one month after signing up (so still two months within their cooling off period) to confirm we do not wish to continue & received cancellation email from them.
Once we opened in April we got a booking from Quandoo so we have contacted their support team to remind them we have cancelled their subscription and kindly ask to not book their clients. In the response we been informed we signed a contract and the cooling off period wasn't 3 months as stated in the email from their representative but 2 weeks. "The cancellation form should have been attached on our website" - they say, regardless of the fact we didn't have a website at the time what their representative was aware of.
Very poor, I could even call it rude customer service when their operators say if we don't want to use their booking system they will contact a Credit agency to collect the debt so it's up to us which patch we wish to go.

Delicious foods and great service , good recommended

Really good service and good location ,staff are friendly and helpful, foods and drinks are great, Excellent

Really great place and foods are very delicious, costumer service is really good. Thank you

Today, our second day of opening after the Lockdown and Quandoo cancelled over 80 guests that we had booked in over the next three days. WOW!!! We had so many guests calling us, because they received an email saying their table had been cancelled!!! In shock we phoned the support line asking what had happened and they told us that the headquarters in Berlin had by mistake put us in Tier 3 and without any correspondence just cancelled all our bookings. By the way, we are in Tier 2,just to set the record straight.
I then tried to contact our area manager via WhatsApp and was blatantly ignored, followed by 'you should call the support team, I am not support'!!! WOW!! What a company this is!!??? I rang Berlin (I was brought up in Germany) to then been told that it was the UK head quarter that was at fault!!
After the bookings were put back on our system, I asked our area manager Lisa to quickly send out an email to our guests to explain that their table had not been Cancelled and she said that they would do it tomorrow. OMG!!!
Tonight we had two tables not showing up!
Of course we rang our guests, but we could not reach all.
The owner of our business did not receive any correspondence from Quandoo, no apology NOTHING !!!
We are fighting through these very hard times and Quandoo choose to ignore this fatal mistake to our business!!
DO NOT SIGN UP TO THIS COMPANY EVER!!

Very dubious company practices!
Very dubious company practices!, signed up with a clear written advice that we can cancel within the first 3 months only to be advised that we can not as not implemented their widget on our site! I ve requested to take down their reservation button from our google places profile and have been ignored repeatedly. Looking at legal options as we speak ( Do NOT sign up)

Loved how i didn't need to call the restaurant to book and was able see what times were available with no fuss. highly recommended.