Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Mehr ansehen
Unternehmen hat geantwortet
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Mehr ansehen
Unternehmen hat geantwortet
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschenkeladen
- Anbieter von Werbegeschenken
- Spielefachgeschäft
- Geschäft für Partyzubehör
- Spielwaren- und Spielehersteller
Vom Unternehmen geschrieben
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Kontaktinformationen
Vereinigtes Königreich
- theteam@puzzlepost.uk
- puzzlepost.com
4.2
Gut
703 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Customer Service
my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Thanks for the review, Linda! I'm glad I could resolve your issue. I hope you have great fun with the crackers :D - Tom
We tried "the inheritance". Fun
We tried "the inheritance". Was good and fun. We spent 1,5 h happily.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Great to hear that you enjoyed The Inheritance, thanks for leaving a review :) - Tom
Highly recommended product & customer support
These games are really fun, very cleverly created.
Brilliant team play.
We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.
Contacted Tom at customer service who resolved the situation by way of compensation.
Excellent company.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Mel,
Thanks for taking the time to leave a review. I'm glad I could help to make up for the issue with the phone number!
Happy puzzling!
- Tom
Fantastic! Very excited to use!
Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!
10. November 2025
Antwort von Puzzle Post
Thanks for taking the time to leave a review, Kitty! Have a lovely Christmas - Tom & The Puzzle Post Team
great company, amazing products!
Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Holly,
Thanks for the lovely review. Glad to hear that you're enjoying the advent calendar and it's been providing some good laughs - that's what we strive for! :D
Cheers,
Tom
Can I really only give 5 stars
Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Kevv,
Thanks so much for taking the time to leave such a lovely review! I'm really glad I could help out - I hope the advent calendar brings lots of Taskmaster-infused fun this December! 🎄
Love the idea of the movie 😄
Cheers,
Tom
We had a great time Disapperance
We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Callum, thanks for leaving a review for The Disappearance! I'm glad it was a good balance of difficulty and reward. - Tom
This review is based on communications…
This review is based on communications only so far. I will review the products after they have been received.
I cannot fault the conmunications at all. 5* so far. Thank you for a great service.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Jackie, thanks for taking the time to leave a review, I hope you have lots of fun with the products :) - Tom
Excellent customer service
Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.
Fantastic service which seems a rarity in this day and age.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Christopher, I'm really glad that we could sort things out for you. Thanks for taking the time to leave a review! - Tom
Delivery service was good but cannot…
Delivery service was good but cannot comment on the contents because they will not be used until Xmas.
20. Oktober 2025
Antwort von Puzzle Post
Hi Mary, thanks for the review - please do update it once you've had a chance to experience contents :) - Tom
Great little company
Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Viv, I'm really glad we could impress with our products and service. Thanks for taking the time to leave a review!
- Tom :)
Ordered the Traitors Christmas Crackers…
Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hey Pauline, great to hear that that crackers were a big hit last year and you decided to re-order for this year! Thanks for taking the time to leave a review :)
- Tom
Played The Blunder
Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi there, I'm glad that you enjoyed playing The Blunder and it made for some great team building. Thanks for leaving a review :)
- Tom
Amazing
We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hey Caroline,
Thank you for the lovely review of the Traitors Crackers, it's great to hear that they were a fab addition to your dinner party!
- Tom :)
A great game
A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.
1. Oktober 2025
Antwort von Puzzle Post
Hi there, I'm really glad you and you family enjoyed playing one of our games. Thanks for taking the time to leave a review :)
- Tom
Had a little glitch over the payment
Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Thanks so much for the review, John! - Tom
Excellent Customer service
Excellent Customer service. Tom responded very quickly to our question. Very impressive.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Thanks so much for the review, I'm glad I could impress :) - Tom
Grateful for the way you handled the situation regarding additional tariff costs States side! Our friend was so pleased to eventually get his gift if a little late. All credit to you, thankyou!
Grateful for the way you handled
26. September 2025
Antwort von Puzzle Post
Hi Hilary,
Thanks for the review! I'm glad we could resolve the tariff situation and that your friend was please with his gift!
All the best,
Tom
Antwort von Puzzle Post
Thanks very much for the review, Jane. I'm glad we could impressive with our service - Tom
Tom in customer service was brilliant!
Tom in customer service was brilliant!
I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Puzzle Post
Hi Pat,
Thanks a lot for leaving a review and for the kind words! I'm glad I was able to help with your order.
Many thanks - Tom
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