have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Mehr ansehen
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Das sagen Bewerter
Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time. Just over a week after ordering the car seat arrived. Would definitely recommend... Mehr ansehen
Unternehmen hat geantwortet
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Mehr ansehen
Lovely store - so much selection and really friendly, knowledgable staff who go out of their way to help and give their time but without putting any pressure on. My daughter is very happy with her... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Kontaktinformationen
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Vereinigtes Königreich
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
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The most awful customer service I have…
EDIT - no bubble wrap was used these are delicate medical devices and it wa snot wrapped in anything. The customer service was the bigger issue DO NOT USE The most awful customer service I have ever experienced from any company I have ever used please avoid a use a more reputable company that has some sort of common decency and common sense. There are plenty out there and this is not one of them. I ordered some breathing mats which arrived with no protective packaging or anything, and I emailed the company who were more worried about whether I had opened it or not and the fact that I had to pay for return then they were about sending something as delicate and is important as that in absolutely no protective packaging. I’ve never experienced such ignorant and rude customer service service via any platform. AVOID
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
This order was a baby breathing monitor, supplied in the manufacturer's own sealed retail box with bubble wrap added around it, the same way we always ship the many amounts of this product each week. As we understand it arrived undamaged - no damage was reported to us at any point, and no photographs were sent when we asked for them. The concern raised was the amount of bubble wrap around the box.
We replied to your email the same day, apologised, and asked whether the monitor or its box had been damaged in transit. If so, a photograph was all we needed and we'd have resolved it immediately. We never received one.
We also explained our returns position, which is published on our website: as a medically certified device, we cannot accept it back once the factory seal is broken, and return postage on a change-of-mind return is the customer's responsibility.
We're sorry the packaging disappointed you and we've passed your comments to our dispatch team. If the monitor did arrive damaged, send us photographs and we will put it right.
Good customer service and fast delivery
Good customer service and fast delivery
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you Daniel, it means a lot for you to take the time to leave such lovely feedback and we hope to see you again soon!
Car seat order, back order, great updates
Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time.
Just over a week after ordering the car seat arrived.
Would definitely recommend.
Thanks Emma for making the process so smooth.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you we will be sure to pass this feedback on for you, glad to hear that you loved your car seat and it arrived quickly, hope to see you again soon!
Car seat.
Easy to order, good update of the arrival time. Happy with the product. Thank you.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you Sergiu, we are glad to hear that you love your product and that it arrived quickly! Hope to see you again soon!
Great bargain
Great bargain! Plus an extra discount. Fast delivery. Definitely would recommend.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you very much for your 5 star review! We really appreciate it and am glad to hear that your item arrived quickly! We hope to see you back again soon!
Dreadful customer experience or care
Dreadful customer experience or care. I asked to return or exchange a sealed new item on last day of valid exchange time and the refused as was a Sunday and they didn’t del with it.. would never use again as they don’t reply to mails..
16. Juni 2026
Bewertung ohne vorherige Einladung
Send the wrong item phoned and they…
Send the wrong item phoned and they sorted it straight away amazing customer service
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you Natalie, apologies for the confusion but glad we could resolve the issue quickly for you! Hope to see you again soon!
Competitive price and quick delivery.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you for your 5 star feedback we really appreciate it and hope to see you again soon!
Highly recommended
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as well as good pricing.
Ordering was not complicated as nobody has time trying to navigate around clunky websites.
Pushchair Expert had & did just what I was looking for.
Price = tick
Communication = tick
Customer Service = tick
Delivery = tick
Many thanks to Emma and Natalie who answered all my questions as things have changed so much since I had my daughter.
Emails were responded to quickly and telephone calls were answered with patience and understanding.
I really do recommend Pushcair Expert.
My daughter is very happy with the Travelling System and we are now looking looking forward to our new addition to the family to arrive.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Wow thank you so much for taking the time to leave such lovely feedback, we really do appreciate and are so pleased to hear that you had such a great experience shopping with us all round. We will be sure to pass your comments to the team who will be overjoyed and hope to see you again soon!
have asked to return an unopened pram…
have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store credit. Completely unacceptable customer service, I’m hoping to escalate this as it’s completely unacceptable and false advertising. 🙃
1. Mai 2026
Bewertung ohne vorherige Einladung
Really happy with this purchase
Really happy with the pricing, communication and delivery. The items I ordered were on back order so I emailed to ask about this and was given an update immediately. Delivery was prompt.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you for your feedback and 5 star review we really appreciate it and hope to see you again soon!
Missing order
Ordered Cybex car seat. Item was delivered and the large very obvious item was left on the doorstep. I came home, item missing. I reported the missing item to the delivery company who stated a signature was not required by the retailer. I would never authorise doorstep delivery of such a high cost item. I then reported this to the retailer and the police. The retailer has failed to resolve the issue nor refund. This is a retailer issue not purchaser. They have failed to successfully deliver and this breaches the consumer act. It has now been 4 weeks I have been without an item that was paid for in faith.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you for your review, and I’m really sorry to hear about your experience - I completely understand how frustrating this situation must be.
We’d like to clarify that the “no signature required” setting is determined by the courier service or customer and isn’t something we as the retailer are able to control or override. Likewise, the delivery process itself is handled by the courier once the item has been dispatched.
That said, we have raised this matter directly with the courier. Their records currently show the item as successfully delivered; however, based on the circumstances you’ve described, it appears the parcel was delivered and then unfortunately taken, which would be considered theft.
We appreciate your patience while this is being looked into, and we will continue to pursue this with the courier to reach a resolution.
Antwort von Pushchair Expert
Thank you Diana, we really appreciate you leaving such lovely feedback and are very pleased to hear you received such great service, we hope to see you back again soon!
Antwort von Pushchair Expert
Thank you Becky, really appreciate you taking the time to leave your feedback and glad to hear that your item arrived quickly!
Excellent service
Excellent service
First class communication
Speedy delivery
Competitive pricing
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you so much for your kind words, Carol.
We're really pleased to hear you were happy with the service, communication, and speedy delivery. It’s great to know you felt the pricing was competitive too. We truly appreciate you taking the time to share your experience.
Thanks again for your support - it means a lot to our team.
On ordering I was not given a delivery…
On ordering I was not given a delivery date and I am concerned the car seat won’t be here in time for the arrival of the baby.
I still don’t know the delivery date a week after ordering and paying.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you for your review. We’re sorry to hear about the uncertainty regarding your delivery date, especially with such an important arrival coming up.
Please contact our support team and we will look into this urgently for you. Once we have your order details, we’ll be able to check the status of your car seat and provide you with an update as quickly as possible.
We appreciate your patience and will do our best to assist you promptly.
good price and speedy delivery
Good discount compared to other companies selling the same product, arrived very quickly
20. Februar 2026
Antwort von Pushchair Expert
Thank you Bonnie! We really do appreciate you going to the effort of leaving us such great feedback. We are very pleased to hear that you got a great deal and that the item arrived so quickly! Hope to see you back again soon!
Antwort von Pushchair Expert
Thank you and glad to hear that your item arrived quickly! We appreciate you taking the time to leave your review!
Antwort von Pushchair Expert
Thank you Rabin, we really do appreciate you taking the time to leave such great feedback, glad your item arrived quickly and hope to see you again soon!
Customer service was excellent
Customer service was excellent. Quick e-mail response and very friendly and helpful lady on the phone. Fast delivery and pushchair exactly as described. Thank you
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Pushchair Expert
Thank you for your 5 star review we really appreciate it!
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