I've visited a few cosmetic clinics in London. This is the first clinic where I've felt at ease. The reception staff are lovely and very friendly. The clinic is clean, bright and spacious. Dr. Robert Humpfries is warm, friendly and attentive. (I've visited other clinics where doctors don't smile and are not friendly). I received excellent natural results exactly what I was looking for. Definitely 5*

Friendly and knowledgeable staff helped me decide what treatment was right for me. They have good bundle deals and work really quickly and efficiently. I would recommend Pulse Light clinic!

Had an incredibly positive experience at Pulse Light Clinic for tattoo removal service, very kind and helpful reception team, notably the manager Dearbhla, and all of the staff carrying out treatments were well informed and well trained, if you're having any doubts don't worry just book in you won't regret it!

Amazing experience! Definitely 5* recommendation 😊

The staff at the clinic are really nice and friendly, and I was extremely pleased with the service received during my laser hair removal.

Stuff are very kind and friendly, clean, comfortable place.All the information are given, doing patch test before having treatments, no hiding cost..I highly recommend the place, great treatments:)

Really lovely staff & lots of appointments. Practitioners have done everything to make me feel comfortable so really happy so far :)

I've been going to Pulse Light Clinic since 2011, the staff are experienced and knowledgeable. Would highly recommend.

Excellent customer service. I felt very at ease during the procedure and had everything explained to me / all my questions answered. Definitely recommend the clinic.

I had this very last-minute request for a Thermage treatment at Pulse Light Clinic in January, but the process was so smooth - I managed to complete the treatment before my flight. The Chinese assistant Shirley is very nice and patient, she helped arrange and translate everything. I'm also very happy with the results! Would recommend.

My experience was disappointing from start to finish. Despite booking an appointment to address my concerns, I felt rushed and uninformed. The questionnaire I was asked to fill out on the day seemed irrelevant and didn't prepare me for what was to come. When discussing the CO2 laser treatment with the therapist, I felt pressured to proceed without adequate information about the potential risks for my type of skin, was only told I needed 7 days of downtime. It wasn't until I met with the doctor on the day of the procedure that I learned about the necessity of a patch test and the need for special pre-care cream(4 weeks prior)due to my skin type. This lack of communication and oversight wasted not only my time but also the money I had invested in the appointment. While the clinic offered a refund and a session of red light therapy as an apology, it fell short of compensating for the inconvenience and lost income I experienced as I work as a freelancer so time means money and those 7 days of downtime I booked off work I lost lots.

I booked to have 3x cool laser treatments which is an ablative skin resurfacing laser to help with acne scarring and skin texture. I cancelled the treatment due to lack of faith in the standard of care.

Here’s my story, I Came for patch test the week before Christmas and I was waiting over half an hour before they could see me. The practitioner struggled with the machine for 3-4 minutes before getting it to work suggesting she didn't really have experience using it.
My actual laser appointment was cancelled for an unknown reason via a text only and no explanation and I had to call them to rebook. That’s not the right way to deal with cancellations.
I came for my new appointment feeling confident, but then the appointment was running late. It was at 7pm and I didn’t get taken in until 7.45pm. I was quite concerned that staff are made to start work on such serious laser treatments later than 7pm. When I asked what the delay was, I was told a previous patient found the treatment so painful that the doctor had to go very slow so now there was a back log. This made me concerned I would be in pain from my treatment if it was the same one. The atmosphere of the clinic felt busy and rushed with 10 people or so in the waiting room. I thought it could cause mistakes because of rushing to meet the fast paced schedule.
When I was called, They asked if I was having a patch test or the treatment today. How could they be properly prepared for a treatment when they don't even realise that's what they are meant to be doing? It suggests they are just winging it rather than knowing exactly what the treatment plan is.
The doctor didn't know what i wanted the laser to target. I asked if she had my notes and she showed me about one sentence on her screen that didn’t explain anything even though I’d spoken at length during my consultation and follow up calls to ensure they knew everything about what I wanted, my skin type and concerns. Why would you waste time talking to a patient about all this if it doesn’t get passed on to the doctor doing the treatment?? I don’t think they should just treat talking to patients as sales opportunities, it should mainly be about care and preparing for high quality treatment. There could be crucial information shared that needs to be known by the doctor to get the best results.
Next they couldn’t find the record of the patch test and therefore they didn't know the settings used on the patch test to inform the treatment. This could be very dangerous if they went ahead with the treatment using different settings to the test. Whilst discussing how worrying it was they were lost, they suddenly said they found them, but at that point I’d totally lost confidence and thought it could easily be another mistake, I just thought it wasn’t worth the risk to damage the skin on my face if they were wrong. All of this should have been properly prepared before they invited me into the room, it all felt very disorganised so I called off the treatment. This chaos might be fine if you’re just having laser hair removal but for ablative lasers it’s extremely dangerous and careless, you can burn or have scars if the machine isn’t set properly. I’m so glad there were these red flags to help warn me not to get it done. FYI I-have had laser hair removal, IPL, laser at skin laundry, Botox and fillers at different clinics so I’m fairly experienced and unphased by these type of treatments and know what level of care is normal in the beauty aesthetics industry. I complained along with cancellation and they never responded despite chasing them for a comment/reply a few times. It took a few chases to even get the refund.

Had laser hair removal treatment today with therapist Charlene.
She was thorough, kind and very professional.
I'd say she is the best therapist that has done this treatment on me and I've been going to pulselight for 6 months now.

Many thanks

CM

I consulted for a treatment and obtained great insight and advice on what the best options are. My experience of going for treatments have been positive with friendly staff and definitely well trained.

Fantastic clinic, I've been a client here for over 5 years. I started off with laser hair removal on my face. The hair was so bad I was embarrassed. Seeing fantastic results on that made me go onto my legs, underarms, bikini, back, navel, near enough everything! Highly recommend

The women at the Bank Clinic are just amazing, I felt very comfortable when going there, they were very thorough during my consultation and I actually learnt a lot! Would definitely recommend!

The staff were helpful with the questions that I presented them.

The ladies at the Marylebone Clinic reception (with particular reference to Summer) were lovely and accommodating, as was the nurse who did the treatment. Couldn’t recommend them enough.

Really friendly and well-informed staff. Can’t wait to get to the end of my laser hair remover journey, such amazing results so far!

Very relaxed experience with no pressure sales. Great staff and I've personally had brilliant results with my rosacea.