I am extremely disappointed with my…
I am extremely disappointed with my experience with Proximity Plumbing. I called them to resolve an issue with my hot water system, but the technician admitted he didn’t actually know what the problem was and proceeded by process of elimination.
They ended up removing a perfectly good valve and charging $825 for the replacement — yet the original issue was never resolved. This approach showed a complete lack of proper diagnosis or technical understanding.
When I raised the matter and requested a refund, the company refused to take responsibility, despite the work clearly not fixing the problem.
Despite advertising "no call-out fee," I was charged a mandatory $300 "diagnosis fee" just for them to attend.
In my opinion, the service was highly unprofessional. Their own invoice admitted the work was a "process of elimination." I paid for a $450 part based on their recommendation, only for the fault to continue immediately. Most concerningly, they later claimed that the issue was resolved, which is false; I have dated messages from my tenant proving the hot water continued to fail.
I paid for a solution but received expensive trial-and-error. Save your money and find a plumber who can actually diagnose a problem before charging you for it.
In my view, this service was neither professional nor carried out with due care and skill, and I strongly caution others to think twice before using this company.








