ProblemShared Bewertungen 2’905

The entire assessment process with Problem Shared was clear and straightforward to engage with - I was kept informed of progress and the dashboard was easy to navigate, whilst giving clear instructions on what I needed to provide.

My assessment with Claire was a very positive experience. She made me feel at ease immediately and worked patiently and kindly with me through the process. I found it much easier to engage with her questions and provide honest answers as a result. She was also upfront about what to expect and how I would receive feedback/results of the assessment. I was then provided with a range of resources and support following the diagnosis.

Given the sort of services that ProblemShared offer I would think that most customers are a little anxious about these assessments etc. But I have to say that the team that I interacted with (especially Georgia) were absolutely fantastic. They were a genuinely professional team, caring and patient. They took the time to make sure I was happy and comfy throughout the process. They were quick in terms of getting appointments scheduled and the communication was prompt, professional and friendly. I am awaiting the final report (not late...) so I cant comment on the quality of that but I have high expectations based on my experience so far. I would recommend.

The company got back to me in very good time. So response time was good.

The lady I spoke with was kind and thoughtful.

I did not feel underpressure.

assessor was great. was terrified and i had no reason to be thanks so much for your service.

Great experience for my son. He was so relaxed during the assessment. His assessor was great with him. Kept letting him get up and move around as she could recognise he struggled to sit still. She explained everything thoroughly and kept asking if we had any questions.
I have already recommended problems solved to friends and relatives.
Thank you

My whole experience with them has been swift. Every professional has been amazing, patient, understanding, and helpful. Couldn' t be more satisfied with their service.

Julie made us feel welcome and at ease. Online was great as it was all accomplished in the comfort of our own home. Julie made our son feel at ease and was very professional. We received the report we needed along with the diagnosis very quickly. 100% recommend!

The experience was great and they took great care with me. I have really appreciated the support

The communication while I was waiting for both my ADHD and autism assessments was brilliant. Both assessments were done by really kind and empathetic people as well. I have had a really good experience with Problem Shared

I received my autism diagnosis yesterday and had a very positive experience. I was very nervous, but my assessor, Nic Gadd, was very friendly and reassuring and made me feel much more at ease. The assessments (mine and my informant’s) were very thorough, and the outcome, next steps and support available were very well explained in my same-day post-assessment appointment.

Thoughtful and professional assessor. Great listening skills.

Excellent service, kind, knowledgeable and understanding assessors...both ASD and ADHD pathways.

My daughter's assessor Lisa was extremely kind and understanding of my daughters anxiety and shyness. She was lovely, even to the point that my daughter commented how nice she was. She was very supportive and gave me clear feedback on her time with my daughter. I did the informant assessment with Jane, who again was very kind, clear on what she needed from me(which was incredibly helpful as I am neurodiverse myself and need very clear instructions) and understanding of the situation. My daughter and I were put at ease immediately and I feel this very much helped in getting the outcome we did. I have always worried no one believed me about my daughters struggles but Lisa picked up on her capability to mask incredibly well right from the start. I was very happy with the service we received. We also didn't wait too long from the referto the assessment so this was really good.

A friendly and caring interaction with all the staff.

The nicest of people, all assessments they were patient, caring and very helpful

Was so quick and easy i got my diagnosis and they have provided next steps for after the diagnosis too

The wait time was reasonable. The help desk staff response where always pleasant.
It's strange they don't give you a date forms have to be handed in by but just tell you in weeks, which isn't helpful.

My main problem was my assessor she wasn't friendly and she didn't put me at ease. Having an assessment of this sort is stressful in its self. The assessor made it more stressful and I came away feeling very low after the assessment. They couldn't decide on my diagnosis so she took it to a multidisciplinary team which was thorough. I thought.

Evey time I spoke to my assessor it felt like she wanted to end the video call quickly. The last call she said the video link wasn't working and rang me instead.
I wouldn't recommend from the experience I have had. I was unsure why my assessor was doing this job as she clearly didn't like it.

Oh and in my assessment report the assessor got information wrong about me. Which I didn't have the energy to follow up.

I would strongly recommend that anyone referred to Problem Shared double‑checks their coverage before proceeding under Private Medical. My understanding is that they are not recognised by the NHS, and because they are not GMC‑registered, NHS services may not accept their referrals. This can result in patients being personally liable for the cost of any prescribed medication or treatment.

The person who was friendly and gave me reassurance about the assessment. I was nervous about the tests but they were okay. The assessment took a long time but a lot tests were carried out. The only negative was that some tests were American themed. This did not cause too big a problem. None of the questions relied on American spelling.

I spoke with a lovely guy called Gabriel, he made me feel comfortable and relaxed. I am very grateful to have had my assessment and got my diagnosis of ADHD