Poor diagnostics for simple job, plus high charges
Trader came out on call for faulty remote opener on garage door. Fault was misdiagnosed but this wasn't recognised until 2 further visits had taken place. Engineer staff were decent and polite at all times, but problem was not resolved for several weeks until customer finally suggested an alternative remedy. Communication with local office was unsatisfactory and final charge did not, in customer's mind, seem fair, as it included costs towards the wasted visits. Upon challenge, the company dugs its heels in and even threatened to charge more. Not recommended except for simple jobs.
Antwort von Pro-Door Ltd
Thank you very much for your review and positive comments on the engineers.
We’re sorry the issue took longer than expected to resolve.
Our engineers carried out thorough diagnostics over multiple visits, and our office team spent considerable time trying to reach a fair resolution. While it was ultimately frustrating that the issue persisted, this was not due to anything that was done or not done by our team. We appreciate your comments and will take them on board going forward. Thank you.