Looks NOTHING like us
Tried to cancel my order on 28 Dec 2020 that was placed on 26 Dec but was denied on the 29th, thanks Mary!. It wasn't even started!!!! Poor customer service!
Received your portrait today 12 Jan 2021 and it Looks NOTHING like us, not even close!!!
Took the $84 US picture and threw it in the garbage.
Beyond disappointed and will be leaving reviews everywhere I can. DO NOT BUY
Antwort von Print Steve
Hello,
Thank you for your feedback - we appreciate your effort.
As I can see Mary informed you that our products aren't refundable since we can't refund time of designers that were creating your portrait. Our refund policy informs about it and it's available all the time on our website.
Moreover, when Mary sent you the preview and you asked about cancellation, she also informed you that we'll be happy to improve portrait for you but we didn't receive any answer. Therefore we were waiting quite a long time. In the end, we have sent you a portrait, because it seemed like there is no way to communicate. That's why the whole process was longer than expected.
Timeline:
27th of December - you placed your order,
29th of December - we've sent you a preview,
29th of December, a few hours later - you contacted us to cancel your order. It wasn't possible since we created your portrait and also e sent you a preview,
11th of January - we assumed that you refused our offer to adjust your portrait and we send it to you,
12th of January - you received your order.
One more time - thank you for your feedback :)
Have a good day!
