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Prime Sheds provides practical and reliable outdoor garden storage solutions, helping customers keep tools, equipment, and outdoor essentials organised and protected.
Unit 2.01, Hollinwood Business Centre, Albert Street, Hollinwodd, OL8 3QL, Failsworth, Vereinigtes Königreich
3.6
12 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered a garden shed from Prime Sheds and was pleased with the overall service. The price was very competitive, the team answered my questions by email, and the shed arrived safely. Good value for money.
I had a positive experience ordering from Prime Sheds. The ordering process was straightforward, communication was clear, and I received regular updates about dispatch and tracking. The shed arrived as described and in good condition. I’m pleased with the service.
He is a total scammer. He didn't pay me after I removed the negative review.
Antwort von Prime Sheds
Thank you for your feedback. We take allegations of this nature seriously; however, we cannot locate any Prime Sheds order registered under the name Eyal Rebosong or matching the details provided.
We do not offer payments in exchange for removing negative reviews. Any review removed from Trustpilot is handled through Trustpilot’s own moderation process, not directly by our. Any review removed from Trustpilot is handled through Trustpilot’s company.
If you genuinely placed an order with us, please contact our support team privately and provide the order number, email address used at checkout and payment date so that we can investigate properly.
For valid cancelled orders, refunds are returned to the original payment method and normally take approximately 3–5 business days to appear, depending on the bank. If a refund has not arrived within the stated timeframe, the customer may contact their bank or card issuer to trace the transaction and exercise any applicable payment protection.
Without verifiable order details, we cannot confirm that this review relates to a genuine transaction with Prime Sheds.
Kind regards,
Prime Sheds Support Team
I was worried at first because the price seemed too good to be true, and I was unsure whether I would receive the product I ordered. My order was dispatched three days after payment and arrived after around 10 days. The delivery was a little slower than I expected, but the product arrived safely, matched the description and was good value for the price. Overall, I’m happy with my purchase.
I received my Prime Sheds order today and everything arrived safely and as described. I initially had some concerns, but the support team responded to my emails and kept me updated. I’m pleased with the product and the overall service.
This company apparently is fake read reviews please refund my payment ref 13841 been in contact with my bank to make them aware.
Antwort von Prime Sheds
Thank you for your feedback. We understand that the information you found online caused concern; however, we respectfully disagree with the description of our business as “fake.”
Order #13841 was received on 4 August, and our support team responded to the questions raised regarding the order. We also acknowledged the cancellation and refund request and provided the relevant confirmation directly by email.
We aim to respond promptly to customer concerns and process cancellations and refunds in accordance with our stated procedures. For privacy reasons, we cannot publish full order or payment details publicly, but we remain available to address any outstanding concerns directly.
Kind regards,
Prime Sheds Support Team
Good experience with Prime Sheds from start to finish. Customer support responded promptly to my questions and kept me updated about delivery.The product arrived well packaged, and I’m happy with the quality and value for money.
Very pleased with my purchase from Prime Sheds. The ordering process was straightforward, communication was clear, and I received tracking information once my order was dispatched. The shed arrived in good condition and matched the description on the website.
Placed an order, no confirmation email, payment came out under Variety Vans Van Hire which immediately raised concerns. Checked reviews & one very recently added again raised concerns that this is a scam. Checked companies house, company went into liquidation in 2025 & according to my knowledge you cannot continue to trade in liquidation. Emailed - no response, I've also contacted my bank in anticipation.
Antwort von Prime Sheds
Dear Customer,
Thank you for bringing your concerns to our attention.
We can confirm that Order #13912 has been received successfully and is recorded in our system.
We respond to all customer emails as quickly as possible and aim to reply within a maximum of approximately six hours during our support hours. Your emails were answered approximately four hours after they were received. We apologise if the waiting time caused any additional concern.
Regarding the payment reference showing “Variety Vans – Van Hire,” we understand why this appeared concerning. This is the billing reference associated with the payment account used for the transaction. Your payment has been successfully matched to Prime Sheds Order #13912.
We also understand your concerns regarding the company information you found online. Prime Sheds continues to process customer orders and provide customer support. We are reviewing the legal entity information displayed on our website to ensure that it is clear, accurate and up to date.
Your order is currently active, and tracking information will be sent to you by email once it has been dispatched and collected by the carrier.
Should you no longer feel comfortable proceeding, please reply to this email and we will arrange the cancellation of Order #13912 and issue a full refund to your original payment method.
Kind regards,
Prime Sheds Support Team
support@primesheds.co.uk
Total scam. Not even a legitimate business, liquidated in 2025.
Don’t reply to emails & no goods delivered.
Do not use, you have been warned.
Antwort von Prime Sheds
Dear Customer,
We are sorry that you felt concerned, but we would like to clarify the facts surrounding your order.
Your order was placed on 4 August 2026, and approximately two hours later you contacted us requesting cancellation. As the order was cancelled before dispatch, no goods were due to be delivered.
Your order has now been cancelled as requested, and a full refund has been processed to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–10 business days to appear in your account.
Prime Sheds is still operating and trading legally. The current business and legal information displayed on our website is accurate. The Companies House information referenced in your review does not mean that Prime Sheds is an illegitimate business.
We respond to customer enquiries by email and aim to answer every message as quickly as possible. During periods of high demand, responses may take slightly longer, but your cancellation request has been handled promptly.
Kind regards,
Prime Sheds Support Team
I ordered a custom shed for my backyard, and the entire process was smooth. The quality is excellent, and it was delivered exactly as promised. Very happy with my purchase.
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