Primehotelbookings Bewertungen 

57
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a unique issue that required some extra effort to solve. Can't say enough good things about Lilly Smith. She communicated clearly, set proper expectations, and then delivered. Such a pleasure to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The Royal Scot Hotel and Suites in Victoria, B.C. was in an excellent location. The Hotel was older but that was part of the appeal. The suites were clean and spacious. The property was well maintain... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Prime Hotel reached out to us, when are reservation was close to being cancelled, we had a little mis-communication on when we needed to pay. Had they not reached out 4 of us heading to a trade show... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Stayed at this hotel as an overflow to a Gaylord Opry Conference, and they honoured the reduced conference price before the conference dates! It also had a simple breakfast included, and the walk to t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Business-Hotel

Vom Unternehmen geschrieben

Prime Hotel Bookings provides an effortless experience in booking your hotel reservations. With our dedicated travel agents and excellent customer support service, you will enjoy your hotel experience with additional discounts and vouchers through our loyalty program. What matters for Prime Hotel Bookings, is having a genuine relationship with our clients and assuring them that we care about their hotel experience!


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

57 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

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4.7

Alle Bewertungen

(57)

7 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Prime Hotel reached out to us

Prime Hotel reached out to us, when are reservation was close to being cancelled, we had a little mis-communication on when we needed to pay. Had they not reached out 4 of us heading to a trade show would not have had a place to stay! Thank goodness they followed up - it could have cost us so much more money!!!

9. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Joyce,
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
We’re here whenever you need us for your next booking!
Best regards,

Bewertet mit 5 von 5 Sternen

Great service

Great experience with Prime Hotel Bookings!!!

6. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Hanna,

Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

Warm Regards,

Bewertet mit 1 von 5 Sternen

Complete Scam - Misrepresenting Themselves and CAN-SPAM Act Violations

We are an association for medical billers and coders. We have our annual conference each October in vegas (this year is our 24th). We are at Planet Hollywood. We contract with Caesar's directly. At no point does the hotel ever reach out to our attendees, vendors, or speakers about booking their rooms, we do. We have a room block with a specified price ($139). This company has sourced our vendor information from our website. They are reaching out to CEOs, owners, and higher ups to "Book their room for the AMBA Conference." They have no permission to contact any of our customers which violates the CAN-SPAM Act 16 CFR Part 316 enforced by the FTC. They are being deceptive about who they are. The email address says Florida, and the reply-to is a different company from the "From" company. We will be reporting them to the FTC and the BBB. We demand that they cancel any of our customers reservations that have been made under the non-exsistent "Group Code" for the AMBA Conference or any bookings under AMBA. They should also cease and desist in contacting any of our customers, ever.

Maria Wilson is one of the names that has come up. She answered the phone when one of our customers reached out. They are selling rooms for our conference, then calling back and saying the block is full and trying to upsell our customers. I am not sure if they are making actual bookings or just stealing our customer's money yet.

5. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Thank you for sharing your feedback.
Kindly note Prime Hotel Bookings is an independent travel agency dedicated to assisting exhibitors with discounted blocks of rooms. At no point have we claimed to be associated with any specific organization or trade show. We ensure our identity is transparent to all our clients by including disclaimers across all our platforms. As evidenced by the positive reviews on our account, we have never misled or defrauded any of our clients. On the contrary, we pride ourselves on walking with our clients through every step of their reservation process, ensuring a smooth and satisfactory experience. Prime Hotel Bookings always fulfills our commitment to making hotel reservations for our clients. We have a strong track record of ensuring that all reservations are successfully completed and confirmed. We never fail to secure the accommodations our clients need. And Prime Hotel Bookings has been in the business operating since 2018. We want to highlight that Ms. Maria Wilson is our Customer Support Manager, and she consistently strives to ensure transparency and clarity in all our interactions with clients. Her dedication to providing exceptional service and clear communication has been a cornerstone of our commitment to customer satisfaction.

Bewertet mit 5 von 5 Sternen

Excellent Accomodation

The Royal Scot Hotel and Suites in Victoria, B.C. was in an excellent location. The Hotel was older but that was part of the appeal. The suites were clean and spacious. The property was well maintained and visually appealing. The staff were courteous and helpful. Would definitely recommend.
The experience of booking with Prime Hotel Bookings had a few glitches but they were easily reached, responded quickly and worked to come to a successful end.

27. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Ms collins,

Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

Best regards,

Bewertet mit 5 von 5 Sternen

Big shout out to Maria Wilson for helping me get on the same page.

There was quite a bit of confusion/misunderstanding with my booking, it took us a bit to get on the same page, But in the end, everything ended up just right.

21. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear John,

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

Warm regards,

Bewertet mit 1 von 5 Sternen

I am presently staying at the Prime…

I am presently staying at the Prime Hotel Marmaris. We have paid for all inclusive allegedly but dinner is 7 until 9 only & there is no other food available after 9. On getting to the restaurant at 8.40 the waiters were all ready packing up. I had to ask them to clear a table & then had to wipe it down myself. We then had to request cutlery. After waiting over 15 minutes for a drink of water & some coke I went & got my own glass & found some water from another table. Eventually after 20 minutes another waiter brought a coke but no water. The waiter then started to argue with us & another guest saying the restaurant was closed & trying to remove our food despite it being 8.55. He was very aggressive. We told him to go away, we were trying to eat. The waiter name of Eren had been rude already commenting on what was on one of our plates at lunch time. He was very inattentive chatting up some girls rather than ask ing what we would like to drink. The hotel literature states the restaurant is open until 9 so why was the food cold & people tidying away at 8.40 & how us it all inclusive when there is nowhere to get food after 8.30 unless its cold & the dregs of what is left sitting there from earlier in the evening. When you need a shower & the hair dryer in your room keeps cutting out every 5 minutes it is difficult to get the restaurant for 7.30. Anyway we are on holiday why do we have to rush. The literature should state the time food stops so guests are where they only have an hour and half time frame to eat

9. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Janet, we are so sorry to hear that. Kindly note you seem to be confused with the hotel name. You are writing a review for Prime Hotel Bookings (A travel agency based in USA) we are not Prime Hotel Marmaris. After investigating we couldn't find your information as an existing client. However, please let us know if you need further assistance.

Bewertet mit 5 von 5 Sternen

Lilly is OUTSTANDING!

The customer service that Lilly provided was outstanding! Everything that she said she would do she did, she followed up, and made sure that I was completely satisfied! I can’t say enough good things about Lilly!!!

9. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Ken, We are so grateful for your kind words and 5-star rating! Thanks so much! We are looking forward to working with you again!

Bewertet mit 5 von 5 Sternen

Nice stay in town

Loved the stay with their property. All the amenities and facilities inside the hotel were outstanding. I am impressed with their sweet and smiling service staffs. Thank you, will visit again.

14. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

We are delighted to receive such a review. Your opinion matters to us. We are always willing to do better and assist our clients during their journey. We are so proud we met your expectations. We would be happy to have an opportunity to work with you again!

Bewertet mit 5 von 5 Sternen

I booked a Hotel with Prime Hotel…

I booked a Hotel with Prime Hotel Booking reached out to me immediately to confirm my reservation. When my company cancelled the trip, Prime Hotel Booking worked with me to refund my money. It was a great experience, hassle free. I know next time I have to book a hotel it will be through them and I telling friends and relatives they should us them

3. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Dear Garry, We are delighted to receive such a review. Your opinion matters to us. We are always willing to do better and assist our clients during their journey. We are so proud we met your expectations. We would be happy to have an opportunity to work with you again.

Bewertet mit 5 von 5 Sternen

Perfect customer service.

My experience with Prime Hotel Bookings exceeded all expectations. Initially, I was apprehensive due to a single negative comment I came across (should have been this platform actually), but I can confidently say that my concerns were unfounded.

Their standout feature is their exceptional customer service. From the moment I initiated the booking process, their team went above and beyond to ensure my experience was seamless and worry-free. Contrary to my initial skepticism, they proved to be anything but a scam.

The customer support team, in particular, deserves commendation. They were readily available on the phone, addressing all my queries and concerns promptly (I literally told them I initially thought they were a scam, I even cancelled my deposit due to this fear and they handled all of this super professionally). It was evident that they prioritize customer satisfaction, as they took the time to confirm and reconfirm my bookings. Any changes I requested were applied immediately, and they even facilitated a smooth and swift return of funds when necessary.

Highly recommend!

9. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Thank you for sharing your story!
We understand how crucial it is to have reliable accommodations, especially for important events like trade shows.
We’re thrilled that our team timely follow-up ensured your stay went smoothly, and we’re committed to maintaining that level of service for all your future needs.
Best regards,

Bewertet mit 5 von 5 Sternen

Prime Hotel Bookings was able to…Coordinate a Full Refund on my behalf

Prime Hotel Bookings was able to coordinate a full refund with me, last minute, as I had caught COVID.

Would recommend them to others!!

Thanks again!

23. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

We’re so happy to hear that you had a positive experience!
Your satisfaction is our top priority! And we’re committed to providing the same level of excellence in the future.

Bewertet mit 5 von 5 Sternen

Good overall experience

Easy to use. They suggested good hotels within walking distance of the convention I was attending. They also accommodated my special request.

15. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

We’re glad that you enjoyed your hotel accommodation! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

Bewertet mit 5 von 5 Sternen

We have received fantastic service and…

We have received fantastic service and also want to point out that the staff went above and beyond when we had to cancel a trip due to forest fires.
We will book again and recommend PrimeHotelBookings.

23. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Thank you for taking the time to write this. We hope to serve you again soon!

Bewertet mit 1 von 5 Sternen

Worst company ever

Worst company ever, they are scammers pretending to be someone they’re not, trying to earn a pity profit by sending out an email that makes it seem as if they are affiliated with a show which is such a scummy move, then they have the audacity to charge even ridiculous nightly prices. I called them to have them stop sending out these fake, misleading and fraudulent emails regarding a show that I am playing a part in coordinating this year, their reply was and I quote and I have the call recorded, “we are going to stop sending this show” like who gave you the right from the first place you imbecile, I then asked for an address to proceed with legal actions and the dumbest person that I’ve had the worst luck when she got connected to me “Sierra” was her name, she told me that she wouldn’t be able to provide me that because I was not a “customer” which is absolute bull because I found that address on here so the question would be, what are you trying to hide from a legal team that you wouldn't give out your address even though you have it on a website for the public to see, and I am pretty sure she wasn’t even American with that fake dumb accent, horrible grammar, they could be operating from inside or outside the USA as far as anyone knows. DO NOT BOOK WITH THIS “COMPANY”. You will lose your money and you will hate your experience.

20. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Bewertet mit 5 von 5 Sternen

Great experience

Easily made my reservation via Prime Hotel Bookings. Once I got to the hotel there was a problem with the length of my stay (the hotel had it wrong) but Prime was able to resolve the problem quickly. Great experience!

1. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Primehotelbookings

We’re glad that you enjoyed your hotel accommodation! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

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